I decided to visit this shop due to it's historical significance. This is a large cafe with several…read moreseparate rooms, some more casual, others more formal. During our stop, the staff seemed comprised of older men.
While the staff out front seemed friendly, smiling as we passed in and out, our waiter was not at all helpful. We do speak a good amount of Italian, which turned out to be lucky as this gentleman gave no indication that he spoke English. However, he also did not try to speak much Italian. Just basically stopping by the table and waited for our order. Perhaps he assumed we would not understand him? He did however ask in Italian if I wanted my mandarin liquor warm or cold. After a long wait, he placed our drinks on the table without a word and walked away. We didn't see him again.
This is the first Bicerin we tried and we were not at all wowed by it. We left with a sense of 'ok, we tried it but meh, we won't do that again'. (I did however try it again and had a much better experience elsewhere.) The value of our visit, based on quality of service and goods, would not warrant another visit to this location.