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    Floortek & More

    1.0 (1 review)
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    Services - Floortek & More

    Epoxy coating

    Floor installation

    Floor repair

    1 More Service

    Floor restoration

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    3 years ago

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    LL Flooring - New Cumberland

    LL Flooring - New Cumberland

    (5 reviews)

    I did try contact Sharon at Customer care several times, she was never there to accept my calls and…read moreshe never returned my calls. When I did finally get to speak to someone, they told me that since I agreed to the 2 boxes, they considered the issue settled. It didn't matter that the 2 boxes they sent me were all damaged and unusable and there are no more available boxes to fix the issue since the floor is discontinued. I'm stuck with replacing the entire 3-year-old floor with a lifetime warranty at my own expense. The people at the New Cumberland store are FANTASTIC and care about their customers, but the people at the company headquarters couldn't possibly care less about customer service!

    If I could rate less the 1 star I would! We decided to purchase a new kitchen floor. Look online at…read moreLL, saw just what I wanted . Used the virtual tool to see what it would look like it our home. Went to store made purchase opened their credit card for a great promotion. That's where the good ends. The installer Dave called to come do the estimate. Did that no problem called back later with an install date of October 4th. Starting around 9:00 AM. I took off work had all furniture moved and at 10:00 AM had to call him to see where he was. I was told," Oh that's today I forgot." I said that isn't acceptable and called the store. Got a call back from Dave saying he will work me in today. He and a worker come over. We had a dura ceramic and Dave said no it did t need to be removed. They started the job and was leaving within 3 hours. My kitchen isn't large but 3 hours it wasn't done. Dave said he would be back by that Friday, again a no show. I called him Monday and he forgot he had told me that. He began telling me his boat had problems. Ok things happen but no call to the customer? He finally comes back to finish up. No transition strips had been put on and no trim work had been done. We also noticed a lump under the floor by the refrigerator. He comes back and puts on a couple of trim pieces and the cove base. Said nothing could be done for the hump under floor. The transition strips he nailed down. He left with the nails coming through the strips and cove molding missing. He is called and comes back again. This time he said he would glue the strips down and remove the nails. The messed up cut on the main strip was an oh well to bad it's fine. So we tried to escalate this to a higher person. From October to today I still have both stops falling off, 1 cove molding never put on , awful cut for the trim and a huge lump that has slit the floor in front of the refrigerator. We have had an adjuster from the company come out before Thanksgiving he told me great things as to how it was going to be fixed and I haven't heard back from him now. If you want this use their installers . If not I'd run as far away from this company as I can. Maybe a company person will see this and realize I have yet to sign off this project because of all this.

    Floortek & More - flooring - Updated May 2026

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