Beautiful products and experience. As an indecisive gal I needed guidance that the sales staff was able to offer. They spent time with me matching different flooring and stone for the entire home. Tile, laminate, granite, stone backsplash, accents and grout. Install was done in a timely manner and before the deadline. The installers were accommodating to my schedule and quite personable. I am loving the outcome and the products they helped me select. Would recommend! read more

I needed to redo all the floors in a 20 year old home in order to sell. The guys at Design Depot were great. We were looking for economical solution that would give my house a fresh look. Kyle helped us pick out great looking wood floors and carpet. They knew time was of the essence and stayed on my painter to get his butt in gear. As soon as painter was done Kyle's installers were in and out and the floors looked amazing. House went on the market and closed for asking price in 45 days. Couldn't have had a better experience. read more

I hired Design Depot (Flooring Depot) to install porcelain tile throughout my house. I explained that I wanted to do 80% of my house then do some bathroom renovations and have them come finish up after the renovations were done. The sales people assured me that they do that all the time and that it would be no problem. The initial install went fine except for having to hear the installer complain most of the time. During the initial install I had to get three of the tiles replaced due to the installer repeating the tile pattern which made for an eye sore, not a big problem. The real problems came when I had to try to get them back out to finish the work. My wife called to schedule them to come out 3 times without them returning her phone call before I got involved. I called approximately 3 more times without them returning my phone call. I then decided to call the person who works for Design Depot an actually installed the tile. He answered but informed me that someone else would have to finish my work because he quit installing tile. I asked him if he could call Kyle (the owner) for me and he wouldn't. I called approximately 4 more times over the following few weeks with the same answer, "Kyle is out right now can I leave him a message?" No one will return my phone call and I still haven't heard back from Design Depot. DO NOT USE THIS COMPANY!! They do not care about their customers. Even if you have to pay a little extra to have better customer service it is well worth it. UPDATE: I finally got in touch with Kyle on 7/18/17. Instead of offering an apology for not getting in touch with us, he called me and my wife "Liars". He said one of his employees called my wife which was absolutely not true. He called us petty for making this review which he must have seen before I called. He said he would not complete our tile and offered to pay us back for any work that we paid for that had not been performed. He then ended the conversation by hanging up on me. This was not a disgruntled employee; this was the owner of the company, Kyle. Read his other reviews, this is business as usual for him. read more

Two years ago we bought a house and needed new carpet for the entire house. We needed it quickly so we could move in and they were able to do it very quickly. Carpet looks great. Recently, we needed to patch a small section. We talked with Paul and he was incredibly kind and helpful to get us what we needed. After visiting another flooring store, we were blown away by the difference in kind attitude and customer service at Design Depot. read more

Jim's review is absolutely correct, it's sad to see that over 4 years later The Flooring Depot is still using the same tactics to brush off customers. I made the mistake of not looking at reviews before doing business with this company, and hopefully I can help others learn from my hardship, Absolutely do not do business with this company! I cannot stress that enough! The Flooring Depot has the absolute worst customer service, and is the most unprofessional company, that I have ever encountered. I had the displeasure of doing business with The Flooring Depot in Baton Rouge, and would like to share the experience in an effort to save others from the nightmares associated with dealing with Flooring Depot. During the sales process the salesperson seemed very polite and knowledgeable. As a result of the initial meeting, I thought this was a quality company that I would enjoy doing business with; therefore I had contracted with The Flooring Depot to install laminate, carpet, and tile at my home. However, The Flooring Depot's professionalism, courtesy levels, and demeanor drastically changed after Flooring Depot received payment. After installation there were several issues: the installation crew had not installed all of the transition pieces between the laminate & tile floor sections; the crew had removed closet doors during the carpet installation and did not reinstall them; there were imperfections in the tile job (raised tile); the installers had dropped globs of tile grout in several areas which subsequently hardened into raised nodules on the tiles; and the crew had left stickers, from the boxes of flooring materials, stuck to the walls in the home. Over the course of several weeks, I attempted to seek resolution to the issues by contacting The Flooring Depot through phone calls, filling out their website contact form, and even physically visiting their store. During my attempts to reach resolution to my issues, I was consistently met with the same response, that I would need to talk to Kyle (Marshall Kyle Edenfield; the owner). Each time I contacted The Flooring Depot, I would leave my name & number; and inevitably I would never by contacted by anyone. I eventually started to call on a daily basis, and would receive a near endless stream of excuses ("Kyle is out to lunch", "Kyle has already gone home for the day"). Again & again I would leave my name & number, and Kyle would never contact me. After having received such poor service I did some additional investigation (unfortunately after-the-fact); I discovered that I am not alone in my experiences. The Flooring Depot has overwhelmingly negative reviews on Yelp, the Better Business Bureau (BBB), Yellow Pages (YP), CitySearch, and Angie's List. Nearly every one of the reviews cites the exact same problems...poor customer service, incomplete jobs, staff not being available & never returning calls, removal of doors for installation & not replacing them when done, poor quality work; the list goes on and on! Absolutely avoid The Flooring Depot! read more

Once you pay them dont expect them to come back for repairs. we have loose spots in our wood floors and I have talked to the owner and he says they will take care of the problem but nothing happens. I have left messages for him with no response. read more

If I could give zero stars, I would. Ashton, the sales associate, treated my contractor and me like an annoyance the day we went to select my post-flood tile and flooring. She was reluctant and put-out to look up prices (much of their stock is not price marked in the show room), and had a general condescending attitude. I liked the selection of tile and stone options, and Ms. Ashton is young, so I chalked up that experience to her being a typical millennial. Fast forward to the period of time in which our products should be arriving- Ashton refused to return phone calls from my contractor, ordered the wrong color of stone (after I specifically asked that she call the manufacturer to clarify, rather than go on her own assumptions about the product), reversed the square footage for shower tile vs. floor tile, causing a shortage on the floor and overage on the shower, refused to notify my contractor when the products arrived, supposedly ordered a product that, as it turns out, she did not order.... However, we were not told that until 10+ days AFTER we were told the product should be "in Prairieville" and arriving to Baton Rouge any day. Once the error was discovered, the owner came out to discuss the matter with my contractor (this error is now holding up our job, and ultimately our return to our home, post-flood). Not only did he make excuses about Ashton being a good worker, but fired back that they were "really busy since the flood, and can't be expected to keep up with everyone's order." They also admitted to my contractor that, due to the volume of orders, they routinely told customers a product was in stock, when in fact, the product in the warehouse was earmarked and paid for, by another customer. "Oh well", is their attitude. My contractor cancelled the remainder of our order (which, again, had 2 errors to begin with), called and ordered from the manufacturer directly, and our remaining tile will be here in 3 days. Problem solved, but not because of any assistance from Flooring Depot. Don't be fooled by their selection- they will offer a miserable experience in terms of customer service, at least during this time of high volume, and aren't apologetic. A real disappointment. read more

A few days after purchasing hardwood floors for my 3 bedrooms, I noticed a few soft spots in the master bedroom. From reading online, this meant that the installers did not level out the foundation before laying down the flooring. The owner came out a week later confirmed and apologized for this. The next week one of his crews came to inject glue to fill the voids. This did not fix the problem and I spent over a month trying to get in touch with someone. After lots of missed calls and ignored emails I returned to the store to speak directly to someone. The sales rep I bought the flooring from was useless after the sale. Basically told me to speak to the owner and installer whoa are never at the store, and said the only thing he could do was leave a message for me. Overall it took 3 months to get my flooring installed and repaired twice. After all that I still have spots on my floor that give when walked on and several parts of my floor that are creaky because of bad installation. Since their last visit the owner has not called or returned my email. read more