I previously reviewed Flight Centre, offering a tepid two stars, because I was blind-sided by an overcharge for help acquiring visas from China, which the company blamed on the Chinese authorities.
I am writing now because I agreed to upgrade the rating if Flight Centre managed to secure me a full refund to my credit account. It happened some time ago but it took me a while to confirm this.
Understand that don't I don't subscribe of Yelp's "A-OK' boilerplate. The overcharge created unnecessary inconvenience, time and stress.
In the future, FC and other companies who face similar circumstances and express assurances that they can secure the refund should front the extra cost and not demand it from customers. They would provide better service to customers and also have greater incentive to get the refund, since it would come out of their pockets, not the customers'. read more