Firstly, it is concerning that your booking for the hotel in Sydney was incorrect. This mistake likely caused a great deal of inconvenience and stress for you and your family. It is unacceptable for a travel agency to make such an error, especially given that accommodations are a fundamental part of any travel package. Additionally, it is unacceptable that the booking for your hotel in Dubai was also incorrect. The fact that you were booked for the wrong day is particularly concerning, as it meant that you were left without accommodation for a night after already enduring a long and exhausting 14-hour flight. This mistake is completely unacceptable and reflects very poorly on the competence and attention to detail of Flight Center Travel Agency. Overall, my experience with Flight Center Travel Agency was extremely disappointing. The multiple mistakes with hotel bookings caused a significant amount of stress and inconvenience during what should have been a relaxing and enjoyable family vacation. I would not recommend this travel agency to anyone looking for a reliable and hassle-free travel experience read more