Seriously disappointing customer service offered by Fletchers and poor communication. Arranged an "appointment" after being asked for a time and date to come to the shop. Family came from afar for what we felt was a consultation only to be forwarded to their Facebook page. Staff seemed unbothered by the situation with no apology. Have been obtaining a cakes from Fletchers to support small businesses for years now and this experience has the final nail in the coffin for me and will no longer support this particular small business. Not recommended. read more