I bought a gift voucher for my mother because I thought this business was high-end and would be a perfect way to treat her. However, I was very disappointed after my mother misplaced the voucher. This business only issues hard copy vouchers (no electronic vouchers are available), and does not state terms or conditions for misplaced vouchers especially if you are unable to show proof of purchase. I finally found the tax invoice this week and phoned the business. They had inconveniently changed their number and they were shockingly rude, saying my complaint was strange, nobody ever lost their voucher in the entire history of the company, and they didn't care about losing my business because they are fully booked for months. Understandably, I will never shop there again because I paid $100 for rudeness and no service whatsoever ... read more