Emailed for information, got a response back promptly and we set a date for install. I changed my mind a week before install about the type of shelter I wanted and they easily were able to make the changes. Install went great.... Had to use it the very next day. read more

See all

UPDATE- 17 MARCH 2025 I spoke with FLATSAFE TORNADO SHELTER "MR. VICE-PRESIDENT ZACH MARTIN" he came to to my home to inspect the installation as well my concerns with the company' customer service. He stated that by the end of close of business on 18 MARCH 2025 he would contact me to resolve my concerns with "FLATSAFE TORNADO SHELTER" He is a "VICE PRESIDENT NO CALL NO SHOW!! Period. Previously as I stated in my review with this NON-COMPANY! This is what their company company represents. They only want your money not your business!! Military veterans or emergency services.. DO NOT!! I REPEAT DO NOT INVEST YOUR MONEY IN THIS COMPANY! Don't take my word for it. "DO YOUR OWN RESEARCH!" If this has happened to you post your reviews please. Let's request the companies records for review with your lawyer(s) CLASS "A" lawsuit may be warranted. And there was damage to my garage I'll be posting additional as well as the interview with the vice president Mr ZACH MARTIN! "THANK YOU FLATSAFE!" BRAVO!! Channel 4 News will be my next phone call! read more

Flatsafe Tornado Shelters - This is Mr "VICE PRESIDENT ZACH MARTIN" driving by my home at approximately 1248pm & no answer by 5pm close Of business! - General Contractors Near Me - Yukon, Oklahoma

This is an awesome shelter! I did a fair amount of research before choosing them. Tornado storms tend to include rain. I wanted to make sure the shelter shedded water in case the structure was damaged. I also liked the included "come along" winch that allows you to open the lid even if a car/debris buries the lid. I opted for the 8-10 person unit (don't misinterpret, it's tight for 10 people). Nonetheless, this is a great option for a garage floor installation. Takes up zero floor space and allows complete use of the garage stall. My garage space is a premium so I needed to maximize that. You can drive over the lid so it is totally usable. IMO, shelters are a necessary option. I'd rather have it and not need it, than need it and not have it. Installation is usually same day. Very happy with it. I had several neighbors stop by during the install, I'm sure they will get more business in my neighborhood. read more

See all

After a tornado recently ripped through my town I decided I needed a shelter. I remember seeing Flastsafe at the fair so I looked them up online. I requested information and got a response immediately. The lady was super friendly and extremely knowledgeable. I was given an appointment date and time within a couple of weeks. The crew showed up on time and got to work right away. I was very impressed with the process! It didn't take long at all and now I have a place to go when the storms come again. Thank you to all the employees at Flatsafe!!!!! read more

Poor quality shelters. They forgot about my appointment once. Staff is clueless and ditzy.

I will not recommend wasting your time here I waited a long time and they cancelled last minute and say that they will call you back and they don't ! read more

These guys are great. Their Professional crews do a quality installation keeping and leaving the site super clean. They work fast like a well oiled machine. Their design and installation looks like it'll be super safe even in the face of a Cat 5. Just hope we never have to face one barreling down on us. These guys just don't service the OKC area. They serve a wide multi-state area. Anyone in a tornado alley needs to strongly consider FlatSafe. read more

Everything went fine during installation but now 2 years later the door won't open and I can't get anyone to call and even set up a time to fix. 2 weeks and 3 phone calls. They say someone will call and set up a time to fix it but it never happens. read more

Quick installation, friendly service and a great price. If you get a FEMA grant to help cover the cost of the shelter, they help you with the paperwork. What more could you want? read more

We purchased a 6-8 person in ground- in garage shelter. We had shopped around some and know we got a descent price. It was comparable to others in area. They gave us all the needed info so we could get our permit, reminded us to call okie dig and get our inspection. They showed up on time and did a remarkable job. It only took 4 hours total to do the job. We were very impressed on their professionalism and quality of work. We would recommend them to anyone and everyone. read more

FlatSafe was easy to work with, from the initial phone call through installation day. When we asked, they quickly referred us to another customer in town so we were able to see a shelter that had already been installed. Obtaining a permit from the city of Enid, OK was quick and easy as well. FlatSafe's pricing is competitive and the shelter itself comes with a great warranty. Time will tell if the shelter holds up to the elements, but since it is in our garage it will be mostly protected from wind, rain, etc. On install day, they showed up on time and talked to us about the best place to install a shelter in the garage. From the time they arrived to when they left, it took only three short hours. Everything was cleaned up and back to normal before they were gone. The installers explained how to operate the shelter and provided written instructions. read more

We ordered our above ground storm shelter The first of March. We were given an install date at that time. We have had the worst customer service from this company that is possible. The first time they cancelled our install 30 minutes prior to when they told us that day they would be there. The second time they cancelled it, they never called at all. I called them and they said it was too wet. The third time they cancelled they blamed the installer. And the forth time was today when I called to make sure they were coming tomorrow as scheduled. It's 2:30 on a Friday, It's scheduled for a morning install on Saturday. They said "OH" it's been rescheduled for next Saturday. They never have ever once rescheduled by calling me and asking me if that time would work for me. They just change the date and don't even bother to call and tell me they rescheduled. This is by far the worst company I have ever delt with. The bad thing is you order your storm room for the spring storm season in plenty of time to keep your family safe. So to get on another company's schedule takes time. They know that and act like they are they only game in town. Buyer beware read more