I hired Flathead Designs Construction, including Tony Isbell and Derek Lemm, for a commercial renovation project in Kalispell. Based on my experience, I would not hire them again.
Several invoices billed large blocks of labor without identifying the specific tasks, workers, dates, or areas of the property associated with those hours, which made the charges difficult to verify.
After the renovation, a concealed plumbing failure was discovered behind the finished laundry-area wall. A licensed plumber documented that the leak originated from the previously installed laundry box and that its installation created "undue and improper strain on hot and cold water piping." The resulting water loss required insurance involvement, professional mitigation, demolition, and additional repairs.
The project also led to disputes involving billing, documentation, incomplete or disputed items, claimed balances, construction liens, and legal expense.
Anyone considering Flathead Designs Construction, Tony Isbell, or Derek Lemm should insist on a detailed written scope, fully itemized invoices, copies of subcontractor invoices, permit and inspection records, written approval for added work, independent inspections before walls are closed, and lien waivers before final payment.
This project caused substantial expense, business disruption, stress, insurance involvement, and legal complications. I am sharing my firsthand experience based on the project records, invoices, photographs, and a licensed plumber's written findings. read more