This is a horrifying service, one of the worst services I have used since moving to NYC in 2013. They charged us literally thousands of $ to ruin an expensive silk rug from the rug company. The rug is discolored, looks awful and cheap and the feel/ texture is altered. To add insult to injury, they delivered the rug without saying anything about the destruction, charged my credit card in full for the amount without offering any credit or recourse to replace the rug, and threatened to call the police on me if I protested or didn't want to pay the full amount. I am shocked that the authorities haven't shut down this business. read more

These guys are absolutely fantastic! I've never used a rug cleaning service before, but after buying a massive, dirty rug on marketplace there was no other option. The only thing was the rug was vintage, with an old backing that was cracked in multiple places. I had multiple companies come pick it up only to call me and quote me $600 to repair the entire backing. I hopped on the phone with flat rate and the rug expert on the spot told me what type of rug I had from the photos I sent him. He gave me a flat estimate for just cleaning, and promised me the rug wouldn't get cracked further. The estimate was extremely generous (in my opinion) considering the rug required a pick up and hand washing since it was so old. When they brought it back I was skeptical, but the rug was wondeful! Cleaned like new AND they put some patches to hold the cracks in place. Thanks so much team. read more

Absolutely horrible experience. They lost my carpets and paid $250. The delivery guy yelled at me for it being my fault.

I am HORRIFIED with the customer service of this company. I paid $400 to have 1 couch and 1 chair cleaned and it was the WORST mistake of my life!!! STAY AWAY!!!!! I love how they have 2 YELP listings to try and hide the other one because the reviews were so poor. I'm the nicest and easiest person to please..AND I'M PISSSSSSSED!!!!!!!! They don't care about anything, just to get your money. read more

I read this only review that was not filtered AFTER the guys came and took my carpet. I immediately started panicking. Well, my carpet came back to me looking as when I originally bought it. My pooch had 2 accidents on it and I was scared the wee wee smell wouldn't come out and would linger. The company came to my apt promptly at the scheduled time. They picked up my carpet and took less than 20 minutes. A day later I found a coupon on line that they WOULD NOT honor, which was annoying. Also they took nearly 2 weeks to return my carpet, perhaps because it was during the holiday season. When they returned the carpet it looked good, completely dry, no mildew smell, and no wee wee smell. They do take it off premises, which to me is nerve wracking but my experience was good. The cost was $175 for deep cleaning and pet stain removal. read more

My wife and I are staying at my grandma's house for a few months while our daughter, born 3 months early, is in the hospital getting strong enough to come home. Grandma's condo is much closer to the hospital than our apt in Astoria. Since one of us goes every day of the week, distance is important. Anyhow, the carpeting in the bedroom was extremely dusty and causing us extreme allergic reactions. Every morning both of us would wake up hacking and coughing with deep eye crusties from overnight allergy attacks. Not the sort of thing we want to expose our preemie to!!! It got so bad that we couldn't stand another day in the condo. The bedroom was going to get a thorough deep cleaning or we were leaving. So we set on a search-and-destroy mission for dust mites and dust. We dusted every nook and cranny, but of course, there was the carpet which was hopelessly dusty and probably was infested with dust mites. I called 3 major carpet cleaner companies. I explained our situation and while they were empathetic, they couldn't give us an appointment for days... I called Flat Rate Carpet on a lark. The guy on the phone said he didn't have any free appointments, but after I explained our situation, and that this wasn't just another "I want a clean carpet" kind of situation, he was able to squeeze us in. We were SO relieved. What's more, not only were we given same day service due to extenuating circumstances, but they gave us a particular time that the cleaners would arrive, and guess what? They arrived on time, on the dot. I have to admit that I thought the carpet was a lost cause, but between the deep cleaning / dust mite treatment that Flat Rate Carpet did and our extreme "kill all dust particles" approach to cleaning the room, our allergies were completely gone within 48 hours. It turns out the cleaning guy forgot to do our bedroom closets since they're a little hard to see. We contacted the owner, and he made everything right. It's clear from my interaction with him that the owner has a very keen and vested interest in growing the business and keeping his customers satisfied is of paramount importance. I didn't think he'd go through such great lengths to keep us happy with the service. I was truly touched by his gestures and good faith. Anyway, I have to say, Flat Rate Carpet is a First Rate Company in my book. I'd definitely use this company again, no hesitation. read more

This is a new Yelp listing for this same company: http://www.yelp.com/biz/carpet-and-rug-cleaning-new-york-new-york#query:flat%20rate%20carpet I guess they created a new Yelp listing to try to start from a clean slate. Let's hope they are true to their word and service has improved! read more

I came across Flat Rate when I exited the BQE due to heavy traffic and saw a billboard for carpet cleaning. I have a big 11x13 hand tufted area rug that my dog who passed away peed on. Since I was really saddened by the loss of my pet, I neglected to clean the carpet for about 4 years. It was during the middle of a move that I decided I would pack it up and give cleaning a try. The acid from the stains took away a lot of the dye which was blue, a very unforgiving color for pet stains. I spoke to Daniel who sent a team to pick up my rug for a free assessment to see what they could do. I was going to give up but he convinced me that he would do his best to restore the rug and gave me a 100% back guarantee if I was not happy with the cleaning. I received the rug yesterday and I must say they were able to get about 90% of the stains out. Given the condition and length of time that the stains were left there, I am very happy with the outcome which exceeded my expectations. read more

Flat Rate Carpet - urine stains removed after 4 years - Carpet Installation Near Me - Brooklyn, New York

See all

We had an accident in our office where some orange liquid spilled in one of the associate's offices and we needed the carpeting cleaned ASAP. We called Flat Rate and they showed up within an hour of the call, addressed the issue and did a good job. The stain is just about completely gone, and I don't hold them responsible as they worked and did everything humanly possible to resolve the problem. In addition, their guys were friendly, responsive and not in heavy-duty, over-the-top oversell mode. A big plus, based on what I saw in these pages. I'd call them again without hesitation. read more

The company sent someone to do an estimate for the carpet cleaning for free. The guy gave me 3 options and pricing: Steam, basic and deep shampoo. Based on the condition of the living room (pet urine and dirt), it required deep cleaning for living room & hallway. The original pricing was $375 for living room and bedroom!! I sent the guy off and ready to do some more research. 30 minutes later Daniel from the Office call said there is Black Friday sales, all service is 50% off. At the end i paid $159 for both room. The condition in my bedroom is not as bad but I figure since i stay there a lot, why not take care of it all at once. It will last 2-3 years. The appointment window was between 8-10am, I misunderstood and thought it was the work window. So i was a bit unhappy to wait till 9am. Two guys came and the whole job took about 40 minutes. They both work hard, lifting my bed, the couch, scrub the carpet, vacuum, did a great job, especially my hallway. I am very happy with their service and friendly attitude. No tip was required but I figure its the holiday and I tip them $20, win-win! I recommend this company to all. Just remember to negotiate pricing before, confirm pricing when the guy arrive, make sure the move furniture without extra charge. Most importantly, give them some tips if you are happy, like me :) read more

I used these guys to trim and surge a very large rug as it would not fit in my new apartment. Flat Rate Carpet was professional and easy to work with. They provided an estimate in person, picked up the rug a few days later, and had it back to me within a week and a half. They did not charge me above the estimate and the pickup and delivery of the rug was free. Very pleased with these guys - will probably use them in the future when I need to get the rug cleaned. read more

I really wish I could separate my rating out by quality of work done and customer service because they would get 2 VERY different ratings. Quality of Work Done = 5 Customer Service = 1 While they did an awesome job on cleaning my 7x10 white shaggy rug, I was not only disappointed with the level of service I received but the amount of my time that they wasted and had absolutely no respect for (talking 8 hours of my time). The 2 rating is due to my immense frustration at how much of my time they wasted. They were extremely prompt in showing up for the free estimate appointment. I had them take the rug the same day and was told it would be ready the following Saturday and that they would deliver it between 8am and 11am. Saturday comes and it's 11:15am and no rug, no call. I give them a call to get an ETA and am told they would be at my apartment in 20 mins. It's now 1pm and still no rug or update. I call them back and after putting me on hold for a few minutes they inform me that something happened while they were cleaning my rug and that it's not done and that someone should have called me that morning. Now they tell me it will be delivered on Tuesday between 3pm and 5pm. Since I live alone, I had to spend my entire Saturday morning from 8am - 1pm stuck in my apartment for a rug that was never coming - that was 5 hours of my time. Now it's Tuesday and my rug is supposed to be here between 3pm and 5pm. At 5pm on the dot I receive a call from them asking if I'm home and letting me know they will be delivering the rug shortly. At 6:13pm I give them a call b/c (shockingly enough) still no rug. I'm told 20 mins. My rug was delivered at 6:55pm that night. Almost 2 hours after it was supposed to be delivered - almost 4 hours of my time sitting in my apartment waiting for them. I understand that things don't always go as planned but a good company prides itself on good service and part of that is letting your customers know when something comes up or you can't meet the time frame that you provided. So while I am REALLY happy about how clean my rug turned out (looks almost new again and this is a white rug), I was really not impressed with their utter lack of customer service once they had my business. As I mentioned they were exceptionally prompt when they came to pick up the rug. Just wish that carried over to once they actually had my money. My rating may be a bit harsh but I think businesses not only need to provide quality work but exceptional service as well. read more

We are a trading firm and have used Flat Rate annually for 5 years. When we contacted them this year, there was a lack of response to our email for over a week. After several phone calls they gave us a completely new email address to use for them. Next we tried to schedule the work but again that took over a week to reply to the email and only after we threatened to take our business elsewhere. Then it was another week before we received the proper quote and COIs because the versions initially given to us were wrong. As for the job itself, they unplugged a computer which is against policy and beyond comprehension. Then they plugged it back into the wrong port, which took us 3 hours to figure out. However, the big problem was they also blew a circuit at some point which was bad enough but made worse because they didn't bother to relay that information to ANYONE. Our office trades 24/7 and this caused huge issues for us. This company is careless, unresponsive, and unprofessional. We wrote an email to them with this feedback but as expected ....RADIO SILENCE. read more

One word: sketchy. I totally felt taken advantage of by flat rate carpet. They took my rug to make an estimate on a repair, I had to call three times over the course of a week to get the estimate. I decided the price for repair was too high and I frankly didn't trust them to do that kind of work based on our interactions. I ended up getting a cleaning though - how can anyone mess that up? Well....They had two prices, deep cleaning and regular. I chose regular and was charged for deep. It took another week to get my rug after cleaning. Both times the person that picked up and dropped off my rug was late for the appointment window. First by 30 minutes, then by 2 and a half hours. Look elsewhere unless you like wasting your time and money. read more

If you are looking for a carpet cleaning company where they arrive at your door and do everything possible to intimidate you into the most expensive option available, this is your company. One of the most unpleasant customer engagements I've had in a long time ... lousy attitude from the minute the guy showed up at my door. read more

I had a good experience with these guys. They were friendly, punctual and explained exactly what they were going to do. Their original quote for my shag rug was high but when I showed them the receipt for what I paid in Manhattan (before I moved to Queens) they called the boss and he allowed them to bring the price down to match it. The rug came back looking better than it did from the other place (Luxury Carpet Cleaning). It's bright and clean and evenly squared (it seemed to have been stretched at the other place and came back uneven). I'm happy -- I always thought this rug was on the downhill because I've had it for a long time and have it cleaned quite often, but right now it looks very close to the way it did when it was first bought. read more

Absolutely do not use these guys. They showed up and said they had to take my rug and that I needed to replace the padding. While I knew it would be expensive, I needed the stuff cleaned. It was a huge mistake!! 1) They charged the entire amount to my credit card when it was just supposed to be a deposit 2) They showed up an hour late to return the rug and did not bring the padding. I was told by the delivery guy that his order form said to return the rug between 12-2. He then told me he would deliver the padding himself before 9 am on Monday and that I would get a discount for the incovenience. 3) They didn't show up until after 10:30 on Monday and there was no discount. These people are full of it and I was DISGUSTED by how horribly they treated me on the phone. They were rude and did not accept responsbility for their mistakes. I would absolutey NEVER recommend them to anyone and if I had a better claim I would go tot he Better Business Bureau. All I can say is "Find someone else". read more

This company was great to work with! The staff were very friendly, service was convenient and efficient and there is free pick up and delivery. The rug we got cleaned was very stained and would not come clean with resolve and scrubbing at home. They brought it back in a week looking spotless. It was 8' x 10' and only cost 110$. An amazing deal compared to other companies. I completely recommend them and will use them again! read more

NO REFUNDS. They ruined my rug- While they were cheap and friendly, they will not guarantee their work. They returned my $800 wool rug wet and smelly. They offered and did subsequently pick it up and try to remove the smell, 4 different times, but to no avail. On the last attempt, 4 months after the first pickup, the dispatch manager told me "they tried their best" and that they "made no money on this". Essentially throwing up his hands. Their paperwork states NO REFUNDS. I have nowhere to turn. So, I am out $300 for their work and I have to throw away my $800. I don't have that kind of money to burn. I saved the $300 to get my beloved berber ABC carpet cleaned. Because I used FLAT RATE, I am out $1100, not to mention the time coordinating the 4 pickups and dropoffs. If I had used Yelp I might have known better than to go with FLAT RATE. They have so many negative reviews, it's amazing the BBB doesn't shut them down. They don't know what they are doing. Everything I have stated here is the absolute truth. Learn from my mistake and steer clear of these guys. read more

We called up Flat rate for carpet cleaning. Initial price quote was $225. These guys "changed" the price on the receipt to a higher amount after we signed our receipt. I am shocked to see that. Please don't encourage such companies. read more

I had a bad experience with this firm. I have a treasured sisal rug with a tapestry border trim. I called, on the recommendation of a colleague, asking if this firm could replace the rug and re-bind it with the original trim. The receptionist was dim-witted, insisting that they send "a rug specialist" to my home in Westchester to inspect the rug. Fearing a "we can clean it" hustle, I struggled for a clear answer: can you replace the rug and rebind with the original binding. Ultimately, the receptionist prevailed and booked an appointment for a "certified rug specialist" to come and inspect the rug. I stayed home a day from work, and the "certified rug specialist" appeared on schedule. He looked at the rug and said it could be cleaned for $300. I explained that it had already been professionally cleaned, and that the spots had not come out, plus that it was worn, and that I wanted to replace it (as I'd already explained several times to the dim-witted phone agent.) "OK," he said. "How about $200." So much for "certified rug specialist. When I expressed my displeasure at how this whole transaction was going, he called his manager/boss -- Michael -- on his cell phone. Michael said that, of course, they could provide the service I wanted, and asked if I could send him some pictures of the rug. (Ironically, I'd tried to send pics when talking with the brain-dead receptionist.) So I sent a half dozen pics and a completely cogent, lucid request to Michael. Response: Nothing. Two week later, I resent everything and asked again for a response. Nothing. This appears to me to be a totally fake company, scamming people with in-home extortion when it comes to rug repair. Read the other comments, and PROCEED AT YOUR OWN RISK. read more

They did a great job on my sofa, a white sectional that was quite dirty from 7 years of use. He used a solution and wand tied to a machine to go over the entirety of the sofa and then brushed each piece by hand. It looks 10x better than it did. The pictures really don't do it justice. Plus, he was right on time and left no trace of having been in our apartment. I would definitely recommend Flat Rate Carpet. read more

I don't usually write reviews, however, I had a positive experience with Flat Rate Carpet. I was surprised to see the negative review recently added. I found the people at Flat Rate to be professional and helpful. I was having two valuable oriental rugs cleaned that I received when my mother died this year. I was very worried about anyone handling them! Their 'rock star' Eric helped me with the price when he picked them up since I'm on a limited budget. Two-weeks later, they delivered them as expected- clean, dry and brighter. They took the time to re-stitch/re-attach one of the fringes. They delivered the rugs as promised. I believe that the other reviewer had a very bad experience. I'm just surprised. My experience went very smoothly. read more

These place is awful. They'll promise you a flat rate and then force you to pay more to get back what you gave them. They're called Flat Rate - it's not that hard to understand what that means. That's like Burger King only having hot dogs. Or Bridal Boutique carrying only men's suits. It's that level stupid. Did they do a good job? Who cares? It took us weeks to get back our item and then they forced money out of us once we did. I can't stress enough - stay completely clear of this place. It is a waste of SO MUCH time, SO MUCH money and you'll just end up angry and bitter that you even bothered. And no one wants that. I wish I could rate them so badly they fell into a deep depression and never pretended to be a flat rate again. read more

Outstanding customer service! I've been having trouble finding reliable and dependable carpet cleaners who can get the job done precisely and correctly! I do not have the time or funds to waste on frivolous companies that promise you everything but deliver you nothing! After dealing with numerous companies, Flat Rate was the first to deliver me what I wanted- how I wanted it. Reliable and dependable. If you want the job done without any hassle, they are the way to go. read more

I've used flat rate carpet multiple times with great results. Both technicans I've had (Danny and Nick) were knowledgeable and easy to deal with. Yes they try to upsell you extra service but that is their job. And generally you get what you pay for. As for the cleaning, I've had an expensive hand-made wool rug cleaned twice by them and it came back looking great, very clean. If that is the kind of service you need, then I highly recommend. If all you're looking for is someone to steam clean a cheap carpet, then look elsewhere. read more

A technician came over the other day and did a great job of cleaning a seriously dirty sleeper sofa. We were extremely pleased with the result. read more

gary from flat rat e carpet came to my apartment to stretch a difficult carpet for a studio apartment. he is very friendly and does a great job. i can safely say that this person and company are excellent. bruce read more

The guys came on time as promised and after an initially high quote, the customer service guys called me and negotiated a much better rate to clean 3 rugs for me. I feel comfortable that they will do a good job and hope to remain a continued customer. Will update this review once my carpets are delivered back to me. read more

They picked up my rug almost 2 months ago, dont know where it is, never call back and try and scam you on prices. They started work without an estimate and tried to charge me for all of it. I've filed a complaint with the Better Business Bureau already. DO NOT USE. They are theifs. read more

After a horrible service and a bad experience with one of their technicians by the name Matt ( who brought a friend along for the ride and asked ridiculous questions ) I complained to the company and they took immediate action . They sent two new technicians by the name Mike and Medina and they both did a great job and were very understanding about my problem and the issue i faced the first time .They acknowledged that the work was not done well and professionally by the first person and re did the entire cleaning . My couch now actually looks clean , its not a half job done and I am happy with the result . I still do feel it was a little over priced as a company but the rectification of error in good time made it a little ok . Hoping for a better price deal next time . read more

Not what they said! I was told it would be minimum $65 to clean one room wall to wall carpet. When the "estimator" came, he said it would be $150! I felt like I was dealing with a used car salesman! Told me I needed shampoo,rust resistor etc. I refused.Showed him the receipt of carpet cleaning services for two rooms plus a sofa I had done 3yrs ago and paid $25 for all Svc!(via groupon,but still,Really!) we settled at $90 -cash, for 1 room. I feel like I was overcharged.ive never paid this much for carpet cleaning even when I had 2,rooms. Jimmy,the technician,did do a good job in cleaning.he did not move furniture or lift bed,but got the job done. I would not use them again based on the "sales pitch" method. read more

From reading other reviews it seems that Stanley Steemer sells you on one price and when they get to your home they up the price. I ordered 2 rooms for $99. When they arrived the guy said oh no the living room is an area rug and so it will be $287 or something like that and the bedroom will be $150 (and that room is wall to wall. It seems as though all reviewers have to end up calling the home office to negotiate a price. They did not do a good job working on the stains, just brushed over them with the tool, nothing extra. NEVER AGAIN. read more

I contracted Flat Rate to do 3 jobs: clean an existing hallway carpet, replace carpet on my stairs, clean an area rug. "Z" showed up at my place with samples of carpet and gave me an overview of the process: the quote was more or less what I expected to pay for all these. Each "job" was done by a different group of workers. First they cleaned the hallway rug. No problem, quick efficient easy: good job. Then a single guy came to replace stair carpet. He came without a vacuum and with nothing to put down to protect my newly cleaned hallway carpet. There was a lot of dust and also carpet tacks that came up and were all over my hallway carpet and I got very upset. This man told me he had no supplies to keep my (newly cleanded) carpet protected if you can believe that! I called the office. Another manager type guy showed up and was nasty to me: I told him this was not a professional job, and how could he send someone out without protection and cleaning supplies? his response was "What kind of carpet is this we are removing, what kind of junk is this?" He refused to give me his name. He harped on me on like that until I called and yelled at the main office, I could not help myself! I felt I was getting the typical "rip off, NY style" job. Well, they assured me they would take care of it. After a few calls, and also a conversation in which they were like "carpet tacks? what are carpet tacks?" the manager guy on the job (a "religious" man by the way...) calmed down and did the job correctly. Main office assured me they would have the crew return to clean the hallway carpet later, which they did. The stairs carpet was installed very well and I am pleased with the color and quality. Manager guy on the job, never apologized. Terrible abusive customer service on that part. Then I contracted to clean an area rug: I did not want them to take the rug away to clean it because I have a constant turn over of guests in this space and a week to 10 days would not work. They told me this was not ideal, and told me also that existing stains in my area rug may or may not come out. I knew that, I just wanted it freshen up. They came with a tank and wand, which has a kind of spray and they run this over the entire thing...the carpet is damp several hours, then good to go. I watched them do this job which took like 20 minutes max, they pushed the wand over the carpet back and forth against the weave pattern, which in my opinion is a mistake: it should be run in left to right just as the rug was woven. The area rug is a good quality Persian style wool knotted rug, not too old, yes, with stains. Some of the stains came out, but this carpet is now marked with the scrubbing marks of the suction vacuum exactly in the direction they did it...there are areas which they seem to have missed and these now show up as irregular dirty streaks in several places. Also, it seems to me that the lanolin of the wool has been stripped from the rug and a rug that was "soft under foot" is now scratchy. I was exhausted from this other experience with them and so did not complain but really they need to come back and do another cleaning in the opposite direction, that of the weave then at least I would not have streaks. All in all, this was a highly stressful experience. I paid just over $1000. read more

Please DO NOT use this company!!! Beware, this company operates under different names and are soley in the business of extortion, not carpet cleaning. My very expensive persian rug had been rolled and stored for a couple of years. Flat Rate sent Nick to quote the FREE estimate and he informed me that the rug was too dirty to open in my apartment and that he would take it to the warehouse and examine it and call me the next morning with a cleaning estimate. Very long story short, after many, many phone calls, begging them to return our rug, I finally threatened to file a stolen property report with the police. They returned the rug, but would not take it off their truck till I paid them $175. Yes, it was returned dirty! read more

After they picked up my rug to fix a pull and a cleaning, the estimate form was for Flat Rate Carpet and not the carpet company I originally thought I was hiring. I instantly searched them, read the reviews and then was extremely nervous. I called to find out the status of the rug and the customer service rep was very professional, he said he will call me back with the status. I was so nervous I called again before he can call me and I was assured everything is on track and we scheduled my delivery. Three working days later, they dropped it off within the time window we agreed upon, they brought it up to my apt., laid it down; the pull was fixed perfectly and the cleaning job is amazing. So relieved. My only negative is, I think they might be a little overpriced, but I do have a huge rug. I would definitely recommend them for rug repair and cleaning. read more

Used theses guys again after Maybe 2years and as usual, they did a great job as always!!! My carpets needed stretching and cleaning, where in bad shape. And now my apartment looks brand new like I just moved in. These guys are awesome and great at carpet cleaning!!! I highly recommend them!!!! read more

Rude and pushy, and ALWAYS late or canceling appointments. I was told $300 and when I said thanks but no thanks he kept badgering me with a lower and lower price, felt harassed in my own apt. Never using again read more

Was pleased with the service, they even came in a snow storm to pick up the rug!

Eric Perez of Flat Rate Carpet just finished cleaning our love seat and sofa, it still has to dry but so far things look swell. Eric is a bright personable chap who knows what he's doing and we're very grateful He was also punctual and informative. --C and V Kellem, Jersey City, NJ read more