It was very good to have Mike help us through this hard time of losing our mother. He was caring…read moreand personable and very helpful. He made this otherwise hard time, easy. He even called to remind me to select a headstone because things got so busy with arrangements that we forgot to place the order. I'm so glad he was there for us. The cemetery is beautiful and the spot we selected for my mom is close to a tree line and peaceful. It'll be a good spot to visit.

Today I experience the worst customer service ever while at Washington Park North Cemetery. I went…read moreto pick up some paperwork that was supposed to been left at the front desk weeks ago. Upon arrival to the office Darrin came out didn't even have the courtesy to acknowledge my present. He couldn't' t find the paperwork, had such a nonchalant attitude. Ever since my bill has been paid in full, he doesn't have the time of day... he doesn't return calls omg I never would have imagined that I would be getting this type of service. In December I went to visit my husband and couldn't find the gravesite due to piles of mud everywhere.... I fell in the mud destroyed my clothes and shoes and NOONE and I mean NOONE seem to care...it's been such a headache having to deal with him, the lack of disrespect Darrin showed me today was unexpectable.

You only get one chance to make a first impression, but you always have a chance to make a lasting…read moreimpression...... My first experience with Crown Hill was very disappointing. I was on a mission to mark my grandmother's grave which had been that way for nearly 100 years. I'd heard she was there when I was 5 and knew, from the way people spoke, that being in an unmarked grave was a bad thing. I finally made the move to remedy this and the project didn't go well. Ultimately we got the marker placed, but the experience wasn't good to be nice. Seeing my first review, the Exec Director of Crown Hill reached out to me and wanted to learn about my experience. He was professional and apologetic and asked what could be done to make up for their mistakes. After discussions about what was possible, they offered to help me place a marker on another unmarked grave. This one was an aunt (my grandmother's oldest daughter) who had taken her life after a very turbulent life. This was another family story that was whispered about. The catch was that she was buried in Arizona, and of course, Crown Hill is in Indiana. The folks at Crown Hill reached out to my aunt's cemetery and learned they would accept a marker produced in another state and shipped to them. It may seem silly to want to mark a grave for someone you never met before. But my mother is 97 and still very vital. I hoped that I could remedy these two wrongs from the past and give her some solace. Earlier this month I made the trip to Phoenix to see the marker that arrived earlier that month. It's hard to express the feelings of relief and a peace that comes with helping their lives more fittingly remembered. No longer a couple of bare patches of ground, both now have a way for others to learn that they are there and lived lives that mattered to their families. From the deepest part of my heart, I want to thank the Crown Hill people that made this possible. It takes real caring to turn a major disappointment into a miracle. Thank you!

Our experience with Crown Hill Cemetery has been incredibly disappointing, particularly due to the…read morepoor customer service from Alex, Noe, Cameron, and office staff. In addition to being dismissive and lacking empathy during our initial interaction, Alex failed to follow up or communicate with us after multiple attempts on our part to get clarity and resolution. We reached out several times--by phone and email--and were never responded to. After multiple failed attempts, I was left to physically go into the office to request a status update. I was told by Dan in the office Alex was on "vacation". However, moments later, I saw him in the hall. This kind of deception is unacceptable in any setting, but especially disheartening when dealing with a cemetery, where families are already under emotional strain. Months and months later, (2 years now) more attempts, and repeated dismissal from this funeral home. Finally, a representative from the office, Cameron, called but he proceeded to go down a rabbit hole of lies. He stated he would need to speak with his boss, but he is on "vacation." The funeral home dropped the ball. That is the truth. As of today, there still hasn't been follow up from this office since the June conversation. For the price of a funeral and the grand reputation of Crown Hill, I would expect better. Crown Hill is a beautiful and historic place, but the lack of professionalism, compassion, deception, and accountability from staff has left us deeply frustrated. I hope management takes this feedback seriously and addresses the need for better communication, empathy, and responsiveness in working with grieving families.

Les and the staff at Conkle were extremely helpful when I recently had to plan my mother's memorial…read moreservice. (I had had a very different experience when trying to work with Crown Hill Cemetery). Conkle supported me every step of the way, knowing that I was planning all of this while living out of state-- they went above and beyond to ensure everything went smoothly. They were also very knowledgeable when I asked for recommendations for everything from a minister, an organist, to a local restaurant. I appreciate their helpfulness and attention to detail. Highly recommend them.

Selecting a funeral home is something we never like to think about until the time is facing us…read more Should that happen and you are put in the path of selecting a funeral home for your loved one, I'd recommend Conkle on 16th Street. They also offer Pre-Planning packages to avoid putting your loved ones through this experience. They are compassionate, kind, respectful of your loved ones, and they gently walk you through the selection process. They realize you're numb from grief and no one is ever ready for this process in our lives. Conkle's interior remains as it has been for years but is clean, well maintained and cared for even though the drapes are certainly out of style. I know! Who's looking at the drapes at a time like this? The chapels are large and can be increased or decreased as necessary. They try to accommodate every person's budget and are helpful even after the service when you need death certificates or have questions. One additional thought is many restaurants are located within walking distance of Conkles in Speedway for those who spend hours supporting the family. This was brought to my attention and much appreciated for those assisting the family and friends.

My coworker arranged for my team to have an outing for us here. She loves coming to Crown Hill to…read morewalk and has gone on many of the tours offered. We booked a tour for the last one of this year. The tour was half walking and half driving. We opted to do the notable crime figures who were buried in the cemetery. Or as the description said: "On this tour, we'll learn about the more sensational stories in the Indianapolis news from the 1860s to the 1970s. A few stops we'll make will be to learn about the infamous Nancy Clem and the Cold Spring Murders; bank robber John Dillinger; the rising executive slain by his mistress in the 1950s; grave robber Hampton West; the 1977 exploits of kidnapper Tony Kiritsis; Dr. Helene Knabe's brutal unsolved murder in 1911; and the Marjorie Jackson case of 1977." The tour was two hours long and we did hit all of the spots the email mentioned. The foliage and serenity of the cemetery was very nice to take in. Our tour guide seemed more knowledgeable on some of the stops than others but it would be hard to keep it all straight. Most of the parts were spaced out so you needed to drive to the location and then get out to walk. Some of the spots walking were uneven. Overall it was a good way to take in the cemetery and learn about some notable people buried in there.

From the owner: Crown Hill Foundation welcomes visitors from all over the world to discover, explore, and…read moreexperience the nation's 3rd largest non-government cemetery. Crown Hill Cemetery is a top Indianapolis tourist destination where visitors can take historic tours, participate in educational and fun events; study its heritage and amazing trees, and enjoy its endless natural beauty.

Funeral Director Cari Jones did a fantastic job in managing my father's visitation, funeral, and…read moreburial. The visitation in the Broad Ripple facility was peaceful and calm, in a clean and pleasant space; she and her staff made things run as smoothly as we could have ever hoped for. She worked with staffers and clergy from a nearby church for easy transitions into and out of the funeral service, and with the cemetery managers at the burial site. Our choices were outlined clearly, with no hidden costs. We appreciate the respectful professionalism from Ms. Jones and the team at the Broad Ripple location.

Horrible post burial services by the location on East Washington Street !!…read moreOnce my girlfriends mother (Katheryn rest her soul) was laid to rest, April 2020 in the mausoleum, it was discovered that her vase and memorial brass name ring was crushed by the forklift used to lift her casket into place. This was reported to the onsite staff early May, 2020 and it is now Dec. and it's still not corrected. Therefore the family has not been able to leave flowers in remembrance of their mother for Memorial Day, her birthday, Mothers Day, the parents anniversary or any other holiday in 2020. It also took more than 6 months for Katheryn's headstone to be engraved with her date of passing, which took 5 discussions with onsite staff of this location. Such an injustice and mistreatment to the deceased family. In particular Michael Bridgewater who spoke rudely to one of the daughters in a phone call regarding said topics, after escalating the issue to his superior. We will NEVER consider using this firm for funeral or burial services in the future.

I ordered a headstone for my sister. My parents and I designed it with the help of Rachel at Thomas…read moreMonuments. From the order in June to final delivery in October, Rachel was always most helpful and did what she promised and returned calls. The headstone is beautiful! With the recent passing of my father, I will be getting his headstone at Thomas Monuments as well. The service and quality were unbeatable and that is why I will use them again.

Could not have imagined getting better service and kindness in such a sad time. They were…read moreabsolutely great to deal with even after many calls and emails from my end to make sure things were rite and the way I wanted it. They also worked with our cemetery seamlessly and helped take a lot of the stress out of it for us

Very professional and caring. I was about to lose my father and called them to inquire about their…read moreservices. Not only are they reasonably priced, but very gentle in the way they ask for pertinent information. Highly recommend

I worked with Dan on funeral arrangements for my father who passed away. He was very helpful, kind,…read moresupportive during such a hard time and he took care of me through and through. I wish him all the best and thank him for all his hard work, I highly recommend him.