I stayed here a short weekend and from the very beginning the front desk ladies were so welcoming…read moreand very friendly. The breakfast was amazing and the rooms were very clean the bed was comfortable I really enjoyed staying here. Ms Mahmuaa was exceptional with her customer service skills. I have no complaints at all

Our stay was extremely disappointing and concerning, especially while traveling with a youth team…read moreand families. This was a very poor representation of the Hilton brand. First Night: A staff member was rude, dismissive, and repeatedly attempted to remove our group, along with other paying guests, from the lobby area. Another employee later clarified that we were permitted to remain there. Second Night: The fire alarms went off three separate times, causing major disruption and distress for families and children. During the confusion, members of our group were wrongly accused of triggering the alarm, though the fire department later confirmed the issue originated in the pool/hot tub area. Police were also called that evening regarding a noise complaint connected to guests sitting in the lobby. After speaking with those involved, no one was asked to leave. Later that night, after another fire alarm, the fire department reportedly placed the hotel on fire watch. Despite the seriousness of the situation, staff behavior at the front desk appeared unprofessional and lacked urgency while families were upset and children were crying, saying they no longer felt safe staying there. The overall experience reflected poor communication, lack of professionalism, and inadequate attention to guest comfort and safety. After reviewing other recent guest feedback over the past year, it also appears these concerns are part of a recurring pattern of similar issues rather than an isolated incident. Based on our experience, I would not recommend this hotel to families or team groups looking for a comfortable and well-managed stay.

Customer service and care Ig for the customer I was locked out of my room had to wait 3 hours for a…read morenew one If you have get one bed and have 3 kids you won't be able to get a 3ed wristband the dont care for thy customers at all Will never go again

Bugs were crawling on the wall of the bathroom, had to slam the bathroom door just to shut it, the…read moreother bathroom door did NOT want to close either, the bathroom light took forever to turn on, and the paint was peeling off the walls, stains on the sheet, stains on the towels, my door lock didn't work, mold in the shower, broken glass in the corner of the bathroom, random yellow stain on the door, bathroom faucet dripping water, quite chipped/beat up door, random confetti on the bathroom floor, people smoking marijuana around CHILDREN, flies in the bathroom, paper thin walls, very rusty bathroom, mirror was disgustingly dirty, bathroom doorknob quite loose/wiggly, mold on the bathroom floor and walls, breakfast sucked since the only thing to eat was some coffee bread and in the corner of the lobby there was a little small table with coffee and orange juice, the orange juice was surprisingly cold and refreshing, pool was ok, staff were very rude, I recommend not staying here with kids because people were smoking at every corner of the hotel (Ik I already metioned it.)

I will say that the reviews don't lie about this establishment. I recently stayed here to attend to…read morebusiness here in the Detroit area. Staff here was friendly and helpful and the lobby was really clean and friendly. The rooms however are a different story. They are beaten up, missing carpet, poorly maintained with scuffs, missing paint on the walls, disgusting stains on the chase etc. My other colleagues had similar experiences. The breakfast was solid as well. The food pantry was at least cheap and there's plenty to do in the area if need be. I feel like they're at least trying with this location and it wasn't the worst experience either. 2.5 stars at least which feels generous.

Creepy vibe. The owner/operator husband and wife are fake nice, sinister, and creepy. Please be…read moreaware if you get rooms 101,201,301,401 you are under servaillence by at least 6 different cameras from the windows. Sadly, I realized this the last day of my stay. I will never stay there again, or any other Hilton (IHG) properties and cancelled my membership. (It was a joke anyway)​

Well, where to start... First we come into this hotel that we have paid four nights on two separate…read morerooms with Jacuzzis. We walked into the first room and smelly is an understatement. Dirty is an understatement. We go to walk into the second room and the manager perceives to grab a pocket knife and pop the metal plate off pull some wire out and then use a key to unlock the door. We go in and we find Reminence of crack cocaine, amongst other drug paraphernalia in the room. We reported to the front desk a man knocked on the door, and one of my kids answered, and he tried to push his way in threatening my kid. The front desk was notified and all he said was they would look at the cameras to figure out who it was and kick them out, but I am pretty sure nothing had been done. Then early in the morning my kids were woke up by the morning manager, banging on the door, yelling about some discrepancy about my name because my paperwork had my nickname on it. He basically told us we needed to leave even though we had already paid he and me and my family contacted law-enforcement, who then came and let us know that everything was fine on our end, but the manager still wanted us to leave he then tried to only give us three of our days back. Will never go back to this place again. Also the hot tub didn't even work and they were disgusting. You could not pour enough bleach in that tub to make it safe. This place should be condemned. Js

Absolutely disgusting, needed somewhere quick to stay for the night and went and checked in, and…read morechecked out 30 minutes later. Stains all over sheets hair everywhere, dust on everything. Bathtub was absolutely disgusting, floors uncleaned. Oh and did I mention the absolutely horrendous smell in the room. The walls are paper thin, I could hear the people next to us screaming at each other the moment I walked through the door. the only redeeming thing about this place is that the employee was very nice at the front desk.

I would not recommend this hotel. There are people who live here, no amenities, no breakfast, old…read moreand worn carpet, dirty bathrooms, no coffee makers, and appears dangerous after dark

Run down building that should have been demolished years ago. No AC no hot water…read more Extremely rude employees

This Quality Inn in Roseville north of Detroit overbooked the room. When we got there before…read moremidnight and were told that our reservation was cancelled and there is no room for us. The front desk didn't care where we can spend the night. The customer care is very very poor! We will never book this motel anymore!

The first room I was put into had a puddle of water on the floor and the bed linen was dirty. I…read morewas moved to a second room where there were cockroaches everywhere. This place was filthy. Mold in the bathtub caulk. Do not recommend.

Worst experience I had ever had anywhere in my life. Checked into here with a friend for three,…read moremaybe four hours so we could get a travel nap and shower in. Whole place smelled like weed and cigarettes and we had a gut feeling to tell the front but we didn't because there was no phone in the room and we were too tired to walk up to the front again. We sleep, leave, and later on end up seeing we got charged over $100 for a smoking fee (me and the person I was with do not smoke so we were very confused) so I called the front desk later on that day. The worker at the front lobby was incredibly rude and was screaming on the phone talking about "the cleaning lately found cartons of cigarettes all over the room" which made no sense at all. I explained to the front desk lady multiple times that we do not smoke and that I had just quit vaping and she just got more rude so I even tried calling and emailing Red Roof customer service for them to purposely not help me multiple times. Be careful with your money because I was 100% scammed and the lady at the front desk deserves no job. Definitely never staying at a Red Roof Inn again.

My room was not clean and staff was non existent, one lamp had a short, oily finger prints on…read morephone, 1complementary soap and cup in bathroom. Work was being done above me so rest was interrupted, they could have informed me. It's in a great spot off 94 East near good food and Meijer. I wish they at least had a coffee pot in rooms.

Good temporary housing for a week! All inclusive amenities but due to COVID-19 protocols, no more…read morethan and go breakfast, no free coffee. Only criticism onward nit in stock was a sauce pan that we bought at the store down the road. In take clerk was awesome. From desk atmosphere is loud and very casual, very helpful, very outgoing. I rated only 4 stars because other guests: smoked weed in stairwells, bothered my boyfriend while he was smoking outside and asked if he had any weed to sell her and the guy she was with. Obviously not medicinal marijuana. Anyone with a dog, mostly medium and large, did NOT pick up after their pet. Not safe to walk in grass with disease ridden feces laying in the open. When I threw away my dog's poop in the dog poop bin, it was used as a trash can and I only saw my used poop bags in there. Studio room set up was a sure downsize from our apartment but it had all we needed. Laundry room never busy and secured with room key card. They booked us close to an exit and first floor since I have my service dog ‍ with security cameras I was hoping for tighter security but they are law enforcement. If I rated just on the property and staff, I'd rate them 5 stars. The only suggestion is take the large grassy area and fence it in for a dog area so my dog can zoom around off leash. Oh and about the bed and possibility of bugs: I never sleep in sheets at hotels but on top of everything using my own bedding. All my clothes are in packing cubes in the dresser drawers. I check my hanging clothes before wearing. I saw no bugs and my service dog would be the first to get bit.

the hotel seemed cold at first but you have to warm up like other hotels no buggy. I had a small rm…read morebut if filled my needs had a nice shower I'd come again no problem . awesome

Not clean very dark not enough of lightning . Old sheets out dated everything i went there a…read morefew times but left early