My partner and I stayed at the Hampton Inn Detroit/Roseville this weekend, and it was hands down…read morethe worst hotel experience we've ever had. We waited nearly two hours just to check in because there was only one front desk employee trying to handle a lobby full of frustrated guests. She was absolutely amazing--kind, patient, professional, and genuinely doing everything she could. She repeatedly called for help, but no one came to assist her. She deserves recognition because she was carrying the entire front desk by herself. The biggest issue was the air conditioning. There was no A/C in the hallways, and we went through three different rooms before finally getting one with working air conditioning. Our first night was spent trying to sleep in an unbearably hot room, which made for a miserable experience. Because no one was providing a solution and we didn't know if the issue would ever be resolved, we contacted our third-party booking company to request a refund since we planned to leave the next morning. We had no idea they would process the request so quickly. Instead of receiving an apology for the two-hour wait, the multiple room changes, and the lack of air conditioning, the manager we dealt with the next day became upset that we had requested a refund. Rather than showing empathy or acknowledging everything we had already endured, we were treated like we had done something wrong. No one reached out to us while we were struggling to find a room with working A/C, but suddenly there was urgency once a refund was requested. Eventually, we were moved into a room with working air conditioning, but that was the next day, but by then the damage had already been done and he called us with an attitude and we could've just paid with our own cards, but we were ready to go at that point because that was the last straw. A hotel charging guests for a comfortable stay should be able to provide a room with working A/C from the beginning--or at the very least apologize when it cannot. The only reason I'm not giving zero stars is because of the wonderful woman working the front desk that night. She was calm, compassionate, and incredibly professional despite being left alone to handle an impossible situation. She deserves praise and support from management. But I can tell she gets treated badly and doesn't get the recognition she actually truly deserves. Unfortunately, based on our experience, I cannot recommend staying here.

Our stay was extremely disappointing and concerning, especially while traveling with a youth team…read moreand families. This was a very poor representation of the Hilton brand. First Night: A staff member was rude, dismissive, and repeatedly attempted to remove our group, along with other paying guests, from the lobby area. Another employee later clarified that we were permitted to remain there. Second Night: The fire alarms went off three separate times, causing major disruption and distress for families and children. During the confusion, members of our group were wrongly accused of triggering the alarm, though the fire department later confirmed the issue originated in the pool/hot tub area. Police were also called that evening regarding a noise complaint connected to guests sitting in the lobby. After speaking with those involved, no one was asked to leave. Later that night, after another fire alarm, the fire department reportedly placed the hotel on fire watch. Despite the seriousness of the situation, staff behavior at the front desk appeared unprofessional and lacked urgency while families were upset and children were crying, saying they no longer felt safe staying there. The overall experience reflected poor communication, lack of professionalism, and inadequate attention to guest comfort and safety. After reviewing other recent guest feedback over the past year, it also appears these concerns are part of a recurring pattern of similar issues rather than an isolated incident. Based on our experience, I would not recommend this hotel to families or team groups looking for a comfortable and well-managed stay.

Customer service and care Ig for the customer I was locked out of my room had to wait 3 hours for a…read morenew one If you have get one bed and have 3 kids you won't be able to get a 3ed wristband the dont care for thy customers at all Will never go again

This is the worst hotel I have ever stayed at. Very dirty, the shower looks like it's never been…read morescrubbed, the bathroom dog was falling off the hinges. The tile is loose and falling out. The carpet is stained and the rooms are out dated. We opened the closet to iron some clothes and on the shelf was a bag of crack cocaine. The weekends are crazy busy with people in and out and partying in the parking lot till 2am. Says continental breakfast but they don't have one.

I will say that the reviews don't lie about this establishment. I recently stayed here to attend to…read morebusiness here in the Detroit area. Staff here was friendly and helpful and the lobby was really clean and friendly. The rooms however are a different story. They are beaten up, missing carpet, poorly maintained with scuffs, missing paint on the walls, disgusting stains on the chase etc. My other colleagues had similar experiences. The breakfast was solid as well. The food pantry was at least cheap and there's plenty to do in the area if need be. I feel like they're at least trying with this location and it wasn't the worst experience either. 2.5 stars at least which feels generous.

My husband and I stayed here while in route, on our vacation…read more I made reservations back in June for this stay. I obviously did NOT examine the reviews adequately. The place on first impression was not very pleasant. Surface level ~ questionable. After getting settled in. When we pulled back the covers to finally rest after a long day. The shock of the shape of the mattress was jaw dropping. By this time it was late. We were tired, and certainly not ready to confront the issue. For reasons that we figured most of the beds were the same. The matter was discussed on on checking out on Wednesday. With really no resolution except the standard explanations. We are not complaining out of PETTINESS...! Our true nature is to see the POSITIVE in most any situation. We had booked this same place to stay on our return to the area in the last of August. I canceled. This was the most disappointing experience in a long time for us in our travels. As a business owner Chain or Family owned...! You definitely take your Customers, visitors, and Comments seriously. Shame on the feedback for what use to be a Motel/Hotel chain, that once set the standard for all of the big name hotels that followed.

The hotel is in walking distance to many places. They charged a $50 deposit on my card, on top of…read morethe cost of the room - it showed on my bank statement immediately. There was a mini lounge area set up at the window, which I found to be innovative. There was also a mirror that lines the wall, which I found interesting. The WiFi worked fine. There were about three no-smoking signs. The telephone allowed local phone calls. There were many outlets and they were all in convenient locations. The coat closet provided decent hangers, an iron, an ironing board, as well as a suitcase stand. The carpeting was overall clean, with the exception of one stained area. The walls were not very clean. There was a flat-screen television with the HBO channel, but the TV was fuzzy and I don't know if it was the TV or the cable signal. There was a channel guide available - it is a random pet peeve of mine when there ISN'T one & I am not even an avid, television watcher... Anyway, the bed seemed new and very clean, but the mattresses were covered with plastic - with the exception of a pillow-top mattress. The comforter wasn't the most comfortable comforter, but the mattress top was comfortable, with the exception of the sound of plastic whenever you move (I was laughing to myself about this at one point). The bathroom provided many towels, though they were very worn, and the top, "display" towel had hair all over it. The toilet and bathroom floor were not entirely cleaned. By the way that the toilet flushed, it seemed to be a single "blow up" away from getting clogged. The sink's countertop had various "chunks" missing, as if someone had taken a hammer to it or something...? The bathroom sink, faucet water projectile sprays forward towards you if you don't turn it on SUPER slow. There were very minimal hygienic amenities provided. The bathtub/shower was clean. There was a desk in the room, also providing a pen and a notepad. The desk chair didn't seem clean, though. There was a working coffee maker, microwave, and mini-fridge. I didn't sleep well because of a bright, red light that was flashing on the phone - even facing away from the phone, you can still see red flashing because of how much it lights up the room. They offered a complimentary breakfast, which I always love (as long as there is nothing unsanitary, cold breakfast is still always better than no breakfast). Check out time was too early - 11am. Check in time is late, as well, so you will pay for 24 hours, but you're really getting about fifteen hours of actual stay. I have no problem checking out at 11am (I would not have stayed there if I would be unwilling to do so, obviously), however, I had housekeeping beating on the door (twice) between 10-10:30am. I guess I just don't understand why she didn't just waited until 11am (I was gone by then/I checked out at about 10:45). I was in the process of packing/double checking that I wasn't forgetting anything from about 9:30-10:30am, and she was actually slowing me down by knocking like that. The deposit fee was reimbursed within an hour after checking out.

Well, where to start... First we come into this hotel that we have paid four nights on two separate…read morerooms with Jacuzzis. We walked into the first room and smelly is an understatement. Dirty is an understatement. We go to walk into the second room and the manager perceives to grab a pocket knife and pop the metal plate off pull some wire out and then use a key to unlock the door. We go in and we find Reminence of crack cocaine, amongst other drug paraphernalia in the room. We reported to the front desk a man knocked on the door, and one of my kids answered, and he tried to push his way in threatening my kid. The front desk was notified and all he said was they would look at the cameras to figure out who it was and kick them out, but I am pretty sure nothing had been done. Then early in the morning my kids were woke up by the morning manager, banging on the door, yelling about some discrepancy about my name because my paperwork had my nickname on it. He basically told us we needed to leave even though we had already paid he and me and my family contacted law-enforcement, who then came and let us know that everything was fine on our end, but the manager still wanted us to leave he then tried to only give us three of our days back. Will never go back to this place again. Also the hot tub didn't even work and they were disgusting. You could not pour enough bleach in that tub to make it safe. This place should be condemned. Js

I would not recommend this hotel. There are people who live here, no amenities, no breakfast, old…read moreand worn carpet, dirty bathrooms, no coffee makers, and appears dangerous after dark

Charged me a additional $25 after I prepaid saying the rate was to low. Room is…read more Mediocre at best.

Run down building that should have been demolished years ago. No AC no hot water…read more Extremely rude employees

This is by far not the best Red Roof in the south east Michigan area. For the price itself it's not…read moreworth it you will find better nextdoor. The plumbing is spotty and customer service is lacking (more like a no-tell motel than what one would expect from this brand). The staff were less than motivated (it's a job for them) and mostly unable/willing to help. Now the ask for a $50 deposit on top of a price too expensive for what you will get-- basics (clean room no bed bugs). But, if you are a gamer and want to get away from the house/family for a night or two, this place will work. The WiFi is great and TV's newish. The location is convenient with walkable eateries and liquor/beer. Nobody wants to stay here so it quiet (not a party spot). I give it a reluctant 3 for the general experience but a 4 for the gaming/Wi-Fi.

Another awful experience with Red Roof. For starters, this room did not at all match what was…read moreadvertised, and did not include the fridge and microwave it was supposed to. It was also smaller, dirtier, and musty smelling, the bed was lumpy, and staff were beyond unhelpful. This whole chain feels like a sham.

My room was not clean and staff was non existent, one lamp had a short, oily finger prints on…read morephone, 1complementary soap and cup in bathroom. Work was being done above me so rest was interrupted, they could have informed me. It's in a great spot off 94 East near good food and Meijer. I wish they at least had a coffee pot in rooms.

Good temporary housing for a week! All inclusive amenities but due to COVID-19 protocols, no more…read morethan and go breakfast, no free coffee. Only criticism onward nit in stock was a sauce pan that we bought at the store down the road. In take clerk was awesome. From desk atmosphere is loud and very casual, very helpful, very outgoing. I rated only 4 stars because other guests: smoked weed in stairwells, bothered my boyfriend while he was smoking outside and asked if he had any weed to sell her and the guy she was with. Obviously not medicinal marijuana. Anyone with a dog, mostly medium and large, did NOT pick up after their pet. Not safe to walk in grass with disease ridden feces laying in the open. When I threw away my dog's poop in the dog poop bin, it was used as a trash can and I only saw my used poop bags in there. Studio room set up was a sure downsize from our apartment but it had all we needed. Laundry room never busy and secured with room key card. They booked us close to an exit and first floor since I have my service dog ‍ with security cameras I was hoping for tighter security but they are law enforcement. If I rated just on the property and staff, I'd rate them 5 stars. The only suggestion is take the large grassy area and fence it in for a dog area so my dog can zoom around off leash. Oh and about the bed and possibility of bugs: I never sleep in sheets at hotels but on top of everything using my own bedding. All my clothes are in packing cubes in the dresser drawers. I check my hanging clothes before wearing. I saw no bugs and my service dog would be the first to get bit.

Not clean very dark not enough of lightning . Old sheets out dated everything i went there a…read morefew times but left early

the hotel seemed cold at first but you have to warm up like other hotels no buggy. I had a small rm…read morebut if filled my needs had a nice shower I'd come again no problem . awesome