I recently used flagship trolley for a bachelorette party. We did a wine tour in Erie. Although the weather was terrible, the tour was great! The driver, Paul, was awesome and we all really enjoyed the 5 wineries we went to. We had anywhere from 45 minutes to an hour at each place. Next time I think I would have liked to have an extended time at one or two so we could enjoy a bottle of wine and not just the tasting. The staff that helped set up the tour was very helpful. The only complaint I have is that my card was charged for the driver gratuity (20%) right from the beginning (per my choosing) and I got a rather judgmental phone call on Monday morning after the tour from someone in the office harshly accusing/asking why I didn't tip the driver. I think there was an opportunity for some communication in the office, or the opportunity to not assume that the customer was being rude (and not tipping) before doing a little fact finding. Overall, great experience, I want to go back when the weather is better! read more

About ten friends and I went on a Flagship Trolley winery tour recently for my bachelorette party and had a fantastic time. If you visit Erie and a tour is scheduled take advantage of it!! The trolley took us to several wineries, where we tasted several wines, bought bottles, then drank them on the trolley in between wineries. The trolley driver was AWESOME, was great to hang out with, and even provided glasses for us. We ran ahead schedule and stopped at an extra winery! The only thing that kept me from giving 5 stars is that the trolley ticket price did not include any tastings, so you have to be prepared to pay for tastings at each winery you go to. These are usually 3-5 bucks each stop. Not bad, just as long as you have cash on you! All in all everyone had a fantastic time on the tour and I would recommend it to anyone who'd like to tour Erie wine country! read more

Working with Kristina on the phone pre-wedding was great (which is the only reason I'm giving 2 stars), but unfortunately that service didn't follow through on wedding day. The driver never showed up to pick me and my bridesmaids up for the ceremony, making me late to my own wedding, missing pre-wedding photos, etc. Wedding guests then came to get us and saw the trolley parked in a vacant lot while the driver was eating her lunch. They told her where we were, then she came to get us. After the wedding, she made it clear she needed to drop us off early from pictures to get to another event. When I reached out to the company, they told us that mistakes happen and she was just trying to do what was best for us. We requested a refund and only received less than half in return with an unapologetic letter from them, again telling us things happen. Not worth the prices or extra wedding-day stress. read more

Absolute worst service I received during all of my wedding planning. I thought this would be perfect to take around Erie for pictures. WRONG! From the beginning, Laura who I was working with was extremely rude every time we spoke. Then the day of my wedding it got even worse. I had been the first person to book for my date and requested the steel grey trolley as I had been on it and knew it was newer with good air conditioning and a back bench seat. Laura reassured me every time we spoke they had the right to change our trolleys though- which I knew I would not be getting the steel grey one then. We did not get the grey trolley- When we stepped on the one we got it was HOT (July). The driver told me one of the air conditioners didn't work and we could open the windows. Then informed us that the stereo didn't work but he had a tiny Bluetooth speaker we could use for a trolley of 19 people. The driver also would not drop us off by where the photographers were standing but always down the block or two making us walk in our dresses and heels in July. I sent an email to laura and the owner over a week ago and have yet to get a response. Go with a more dependable limo service in Erie for your big day- trust me. read more

After hearing rave reviews about the trolley transportation at my cousins wedding in Buffalo, NY (please note they did not use flagship trolley) I decided on trolley service in lieu of a limo for my Erie, PA wedding. BAD DECISION!! Looking at Flagship Trolley's website, they seem legit, however this was the worst service I have ever had from any vendor in my life. The trolley picked up the boys first. They got on the trolley and instantly noticed the lack of air conditioning. The driver could not get the door closed upon departure and after 15 minutes of trying decided to just drive with it open. They picked up myself and the bridesmaids next at the Microtel on Peach St. We took off to meet out photgrapher for pictures and made it maybe 5 to 10 minutes down the road and broke down at the busiest intersection on Peach St right before the mall. Now keep in mind it was Labor Day weekend and we had a 90 degree heatwave going on out of nowhere. LOL The driver called his dispatch and informed them that "it happened again!" so obviously they had previous problems with this vehichle. He tried to jump start it with jumper cables but had no luck. After about 45 minutes of holding up traffic and praying that we didn't get rear ended because trolleys do not have hazard lights the company finally sent us another trolley. We unloaded everything from our trolley onto the new trolley which also lacked quality air conditioning. Unfortunately by this time we had missed our pictures and headed straight to the church. Keep in mind that we had added an extra hour of service onto our trolley package so we could take pictures. After the ceremony we headed to the reception location. We had plenty of time to get there so the groom told the driver to take the scenic route. As soon as he said that I could feel a knot in my stomach. Our replacement trolley broke down 4 MORE TIMES on the way to the reception. The driver was extremely unprofressional and was cursing and yelling and screaming the whole time this was happening. He was stressing me out just as much as our lack of transportation. Pretty much every time we had to stop, the trolley would stall out. The driver noticed this pattern and began blowing through stop signs and stop lights to combat the problem. On one sharp turn I felt extremely confident over the possiblilty that the trolley might tip. The only one that had a good time was our 4 year old flower girl who thought she was on a roller coaster. No joke! To top it all off, Tammy, the owner never even called to apologize for the lack of service provided. She sent a card in the mail with a very small refund, about a quarter of what we paid. It would have really meant a lot to hear from the company and to see that they disapproved of the service provided also. I strongly advise anyone considering this as a wedding option to reconsider. You only get one chance to do it right and this company will not provide you with any type of service. I would have been happier driving my own air conditioned car to my wedding! I would give zero stars for this vendor but the rating system won't let me. =( read more