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    FJP Insurance Agency

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    Services - FJP Insurance Agency

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    8 years ago

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    Home Warranty of America

    Home Warranty of America

    (1.2k reviews)

    I have to say the coverage seems to be good as I did shop around recently as I was extremely upset…read morewith poor response to claim, which the process is terrible. My water heater went out and it was going to be three to four days for them to get a plumber. Plumber came earlier but had to work directly with plumber. The first technician said nothing they could do to get plumbers to come earlier but called again and was told by another technician I could call plumber directly. I had to wait nearly two weeks to get any approval on replacement of water heater. Finally heard back from their consumer affairs concierge department after elevating. I was approved but going on over a month since this all began and still waiting on check reimbursement for the coverage amount. I was also told by their sales as I considered canceling that they are teaming up with AIG and working towards improving claim process by training their claims team technicians and contracted service providers. Hopefully things will improve before I make my renewal decision later this year for a third year of coverage. I have used a few times that was simple visits that I am sure did not cost anything above my fixed fee and the only other time I felt service was good was when they quickly approved fixing my garage door opener. This favorable end to my first year of service that was paid by sellers when I bought the house led to my choice to renew home warranty. This second year has started a bit rough.

    I have a Diamond Plan home warranty with HWA. My dishwasher failed and required full replacement…read more HWA offered a $272 cash buyout -- far below the $879+ market cost of a comparable replacement, not including installation, haul-away, or code compliance costs explicitly covered under the Diamond Plan. When I submitted a formal written quote and cited specific Diamond Plan contract language requiring a comparable replacement, HWA refused to revise their offer. I have filed a formal complaint with the Illinois Department of Insurance and submitted supporting documentation. This matter remains unresolved. I am pursuing this on principle -- this lowball buyout tactic likely affects many HWA customers who don't know their rights. Research carefully before purchasing a home warranty from this company.

    FJP Insurance Agency - homeinsurance - Updated May 2026

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