Great customer service, knowledgeable staff, owner operated by Kim and Dave.read more

From the owner: HomeFit Exercise Equipment provides you with the tools you need to be fit, healthy and strong. We…read moresell treadmills, elliptical cross-trainers, exercise bikes, weight training equipment and fitness accessories. We serve Kitchener, Waterloo, Cambridge and surrounding areas. As Canada's oldest independent exercise equipment store we look forward to helping you get off the couch and become fitter, stronger and healthier.

I am giving one star because zero stars is not an option…read more They cancel my order after sitting on my order for about 18 months. They did not refund my money and claimed it was due to the new tariffs. But, I ordered before the tariffs were implemented. Colin (the owner) took my money and never delivered my order. He is a liar and don't trust him. I had ordered many things before with the company, but I think it changed ownership. Please do not spend your money here.

Ordered a sit of 5KG bumper plates over Black Friday. All I got was a single 15KG bumper plate. I…read moreemailed, no response. I called, disconnected phone number. I DM on Facebook, left on read. I DM on Instagram, left on read. I left a comment on Instagram, comment deleted. Just asking for refund or having this fixed. I'd skip this place of any of their deals. It's not worth the time to chance it and waste your money. Guy can post IG videos and Youtube videos but can't respond to emails.

Always great service and selection! It is a one stop shop for all things fitness. I am always…read moretaken care of when I stop in by the great staff and I always come out with what I need. I would recommend it to anyone looking or fitness equipment.

Great service and best prices in the GTA. If you are looking for a one stop fitness shop, this…read moreplace has everything you need!

Great Service! Julian was able to help us when we needed to acquire some weights during Stage 1 of…read morecovid. He was extremely professional, responsive, knowledgeable and attentive. We will definitely return to the store when things reopen.

I visited this place for my very first time, and I would say my first purchase was somewhat on the…read morecostlier side; I ended up buying a little over $500 worth of merchandise. I then went home and ending up purchasing about $170 worth of additional merchandise from their website (which they didn't have in stock at the Mississauga location). First I'll address what stopped me from giving this establishment a perfect rating. I would've *loved* to have given this place 5 stars but here's why I couldn't; they were completely out of free weights. Considering this is a fitness store, one would think they would be a bit more on top of their inventory stocking habits. Here's why *I wanted to give this place a perfect rating*; amazing customer service. Let's not kid ourselves, life is hectic. Working 12 hour shifts 6 days a week makes for a very difficult lifestyle when it comes to finding the time to shop around. After visiting the main website, I decided to contact the Mississauga location directly, via e-mail. I received a prompt reply from a gentleman named "Mark" (I won't give out his last name for privacy issues). I was *very pleased* with the prompt reply by Mark. One of my biggest beefs with companies in a day and age of the internet, is when people don't respond quickly. So his prompt replies really sat well with me. Notice I wrote "replies" (and not "reply"). That's because Mark and I communicated via e-mail *several times*, so I know this wasn't a one time exhibition of stellar customer service. After several e-mails, I decided that on my one (and only) day off from a hectic work week, I'd visit their Mississauga center. The store has a nice, clean layout to it. It wasn't messy (which is something that really gets under my skin when I'm shopping). I was greeted with a friendly "hello" from a gentelman named "Curtis". That's also a big plus for me. I hate it when you walk into a store and you're not given a friendly greeting. Of course, there's a fine line between a friendly greeting and somebody coming across as trying to be a pushy sales person as they stick to your side (leaving you with the impression they're just in it for their commission). I purchased a new olympic bench press and an olympic bar to go with it. Curtis not only took the time to answer my questions, but he actually helped me load my car with the bench press (and that wasn't easy) as I drive a mid-size car (Hyundai Elantra). Curtis was quite apologetic about not having the free weights in stock, but he communicated the reason why they weren't in stock in a clear and concise manner. He exhibited a courteous/empathetic demeanor which, believe me, working in a call center for 12 hours a day I know all too well about. That's why I judge customer service with such fine scrutiny. If I ever slip in my customer service trust me....I hear about it . Kudos to both Mark & Curtis. I just hope you guys don't let your amazing customer service skills go to hell when your clientelle base grows bigger. You have made me one happy customer; I will definitely be returning. Good job guys.

I had an absolutely terrible experience with the delivery of my paid product. It will be 18 days…read moreand a lot of hassle before I actually get what I paid for.

Title: Excellent Experience at The Treadmill Factory…read more I recently had the pleasure of purchasing a home gym from The Treadmill Factory, and I must say it wasn't a smooth experience from start to finish. As someone who taken to fitness seriously, I was on the lookout for a reliable store that offers a wide range of high-quality gym equipment, and The Treadmill Factory did not disappoint. From the moment I made the call to Ryan , I was impressed by confidant attitude that he could beat the price . They were friendly, approachable, and eager in finding the gym I wanted for my home gym. The store was well-organized, making it easy to browse through their extensive selection of equipment other fitness equipment. What stood out to me the most was the quality of the products available at The Treadmill Factory. The treadmills were top-of-the-line, sturdy, and built to last. The staff took the time to explain the features of each model and helped me choose the one that best suited my needs and budget. Furthermore, the customer service at The Treadmill Factory was exceptional. The staff went above and beyond to ensure that I was satisfied with my purchase and provided me with valuable advice on how to maintain and get the most out of my new equipment. Overall, my experience at The Treadmill Factory was outstanding. I left the store feeling confident in my purchases and motivated to kickstart my fitness journey. I would highly recommend The Treadmill Factory to anyone in search of quality gym equipment and excellent customer service. I will definitely be returning to The Treadmill Factory for any future fitness equipment needs. Thank you to the team for a wonderful shopping experience! Ps I did have experience some equipment failures but they came to my home three times and made sure to get it right. We actually improved what I bought and informed the manufacturer what they could do differently for future models. Ryan and his team and the area manger stood behind the products they sold to us. Ultimately this is the Best Equipment House out there. I'm almost 55 and I feel like a champ again, and I'm truly reshaping my body thanks to this well informed team. I am not an easy person to satisfy some might even call me difficult, but when I'm happy I type and I tell people the truth. The Treadmill Factory gets a 10 out of 10 for being the Real Deal !!!

I love my concept 2 rower. Customer service was great. Delivery was fast. I had a question and they…read moregot back to me right away. I would order from them again

I've been getting equipment at Landmark Athletics for more than 4 years and haven't been…read moredisappointed yet. They have a great sales team and always carry top of the line residential and commercial equipment. From squat racks to flooring, you can't go wrong getting your fitness equipment needs here!