In my life as a pet owner I have never EVER been more disappointed in a veterinary clinic staff. I…read morecalled to see if I could get my Cuban False Chameleon in to see what was going on with her. I explained what was going on (or tried to...was cut off by the person in the phone) when she just stated "we don't have a doctor here today or tomorrow." This was a lizard that I got FROM THEM that was rehabilitated by Dr Todia. You would think they would take an interest. I asked the girl what I was supposed to do? She gave me no suggestions other than call around. To my knowledge, Dr Todia is the only Dr that cares for reptiles in the area. I asked if they could simply make a call to the Dr, explain the situation and maybe call in some meds to try and save her. Her only response was "the doctor would have to be here and we don't have a doctor here." She then started talking to other people and just ignored me while I was still in the phone. She talked to one client and asked if they were checking in and then apparently started chuckling it up with a co-worker and telling her "I told him we didn't have a doctor." She then just hung up on me. Why do I go there and entrust my pets to them if I can't get treatment when we need it most? If they can't help in emergencies, then it just makes them a place to get checkups and shots. Very VERY unprofessional and certainly not very compassionate. Update: I wanted to update my review from yesterday. I received a personal text from Dr. Todia who went above and beyond after finding out about my experience yesterday. She reached out to me while she was out of town to find out how she could help my pet. This is a big deal to me. She mentioned that she would call and inform her tech of what needed to be done so that my pet could be treated. While my experience with staff was very unpleasant yesterday, Dr. Todia (who has always been awesome) redeemed our relationship, and I am very grateful. Don't let one bad experience with staff determine whether or not you use A to Z.

terrible service and front desk clerk. was shocked by how I was handled and hung up on.read more

My cats receive excellent care from Dr. Alderson. He is competent, kind, and compassionate.read more

We are new clients to MVS and we sure made the absolute right choice for our furry babies. We live…read moreout of town...about an hour and a half away...and it is WORTH the drive to bring our kitties to see Dr. Pedraza. The staff is super friendly. Dr. Pedraza is very good about explaining shots or procedures and what exactly will happen. I've never felt as secure and trusting of a new vet as I do Dr. Pedraza and the MVS staff. If you've got pets, you should be going to MVS!

Great place. Fast and easy. This a place that gives back. Really liked that they give back. Big…read moreplace. The work is divided for fast service. The staff is kind and helpful. My oldest seemed relaxed and the younger one was more alert.

I have brought all my dogs to get fixed here . They are very sweet and caring for your pets. I…read morerecommend them to everyone.

I always received great service from Dr. Smetak when she saw my dog. I received great service today…read morefrom Dr. Crum. He was generous with his time while sharing information I can use to better care for my pet. He is the kind of veterinarian I want and I will go back to MVAC as needed.

At one time it was a great clinic. The Vet is semi retired, a new vet came in (she is now gone) and…read moremade a mess of things. We took our new puppy for its first visit and there was no temperature taken, did not look at the ears nor was there any lab work done! The support staff was poorly managed. They would answer the phone and place you on hold and not come back , when I would complain they would say they are very busy. They quit giving you itemized receipts saying they had system or printer problems so you couldn't even review before paying. ( this went on for at least a year). We noticed the clinic going from almost always full to maybe 1 or 2 people waiting. We would hear them telling callers to hold and watch them rarely going back even though they were not busy. The support staff blamed everything on them going corporate however it was THEIR behavior that was sabotaging the business! It will be a while before we go back there.

Dr.Elrod never answers his phone ... He is a first come First serve Vet. He loves all the animal…read moreand is very patient with them and the owners ... His hours are Mon-Fri 9am 12pm U want to be their early cause Dr. Elrod is always busy... I have trusted this Man with all my animals for over 30 years. ''My personal opinion he is the best VET in west texas''

I love this man. I am so proud of him JoBeth Elrod…read more I understand why people come back. It's a happy office with a superb Dr to take care of your fur baby families. Thank you for supporting him these past years

I have been using this clinic a few years now. I am always please with the fast service I can…read moredrive the 30 mile round trip- see the vet and be back home in 1 hour or less. With a 2pm appt. at Angel vet I watched walk-ins see the vet before me and was not in a room until 3:30 pm

waited 10 minutes beyond my appointment without acknowledgement, while the receptionist dealt…read moresilently with someone - presumably a bad payment, while three loose bull mastiff dogs she can't control kept sniffing and slobbering around my cats. Walked out

Horrible experience! I called early in the morning to get a tick and flee pill, the lady said sure…read morecome pick it up at 2... Get there they DO NOT have it ready so I wait about 45 minutes for her to grab a box that is sitting there just for her to tell me ohhh you have to make an appointment with the vet to get tick medication. Well that would have been nice to know before I drove to midland wasting my time and gas..Her name was Karen go figure.

Becky and Jeff have treated my animals for well over 20 years and I could not recommend them more…read more They are always very compassionate and offer the best bang for your buck. I would recommend making an appointment as the clinic is always very busy.

I contacted Baze Vet Clinic regarding my French bulldog, Niko, who was in obvious pain. Initially,…read moreI thought his discomfort might be caused by a dog bone. Since I am not a veterinarian, I called the clinic for guidance. They asked several questions--such as whether he was eating and using the bathroom--and after I answered, they scheduled a morning appointment. I took time off work to bring him in. At the appointment, I explained that Niko was experiencing neck pain, was hunched over, and was having difficulty walking and breathing. The clinic performed X-rays and bloodwork. After about 45 minutes, I was told that he had backed-up gas. I specifically asked the doctor about Niko's neck pain and difficulty walking, but he said he was focused on Niko's stomach. I took Niko home and tried to gently rub him to identify the source of his pain. It was clear the pain was coming from his neck. After doing my own research, I suspected he might have IVDD. The following morning at 10:30 a.m., I contacted Baze Vet Clinic again. I was told the doctor would call me back, but no one ever did. When I called again, I was told the doctor was too busy. By the time I got home, Niko had become completely paralyzed. I rushed him back to the clinic, only to be told they couldn't do anything for him. Based on my experience, I strongly recommend not wasting your time or money at Baze Vet Clinic. Niko ended passing away the following day!

Absolutely unacceptable level of negligence. In under 30 minutes, this vet clinic made three…read moreserious mistakes that could have killed my dog. First, they administered two vaccinations that he wasn't due for until 2027--even though his records clearly showed that right in front of them. They also gave him a rabies vaccination two years in a row, despite it being a 3-year vaccine. After I caught those mistakes and voiced my concern, they swapped technicians and proceeded to give him his ProHeart injection--only to pull me into a room afterward and tell me they had given him four times the proper dose. They didn't even know if it was lethal and were waiting to hear back from poison control. Let that sink in: they overdosed my 9.4 lb dog with nearly five times the amount he was supposed to receive (0.94 ml instead of 0.2 ml), and had the nerve to still charge me $269 for services that should have been declined in the first place. Thank God my dog survived--but the level of incompetence and disregard for safety here is beyond alarming. It genuinely feels like they were trying to run up the bill without caring what happened to my pet. If even one person had been doing their job properly, these mistakes could have been caught before they snowballed. This kind of gross negligence is exactly why people sue. Pet owners, be warned--your animal's life is not safe in their hands.