TurnKey Vacation Rentals…read more
5307 Industrial Oaks Blvd, Austin, TX 78735
Vacation home rental agency
Antonette Brown
7347 points
a day ago
Be careful when making reservations with turnkey vacation rentals in Rockport TX. The first thing I noticed was when trying to extend my trip by one day, I called customer service, and while on the phone with the representative I was also on the portal she quoted me a $311.00 difference ,the portal quoted me $300.93 I asked her why the difference she stated she did not know, but choose the portal price. I then received an email from turnkey stating my offer was declined, and I could accept the new and right quote, $416.00 as they don't know why the portal was quoting wrong prices, I declined. When me and my guest arrived to the property for our stay there was a deadly smell that encompassed the front,side,and back of the home, in addition to horse flies and hybrid mosquitoes,I contacted turnkey and was told by the representative that someone would be out to the property by 6pm, no one showed up until the next day after 11am, he stated as he walked up "where is it I can smell it", he stated he would have to go get help to remove the dead animal but would be back. He never returned, we were stuck in the house with the exception of going out for food ,and coffee, the flies and mosquitoes would get it whenever you opened the door, the smell got worse by the day, dur to the heat and rain, we were ready to leave, had it not been a 6 hour drive to return to my comfortable home. I don't plan on doing business with turnkey, I will stick to the rental properties we have used and enjoyed in the past, this was the worst vacation to date!!! Also there was no internet access, even though you are told to log into the portal with your email. turnkey has some unethical practices that they need to address!