This is the worst store experience I have ever had. The staff demonstrated poor customer service skills, which reflects poorly on the store's management.
From the moment we entered the store, the atmosphere was unwelcoming. Rather than being greeted or made to feel like valued customers, the staff appeared indifferent and unfriendly.
My wife, children, and I visited the store to purchase Squishy Dumplings for my children. Each child wanted three, for a total of six Squishy Dumplings. Since both my wife and I were present, we asked the staff members, Sarjay and Lilo, if we could purchase the six items. However, they insisted that the limit was three per family.
We were disappointed and left the store. Later, I contacted customer service to get clarification on the policy. I was informed that the limit was actually three units per person, per day, not per family. The representative specifically stated: "To give customers a chance to get Dumplings + NeeDohs, there is a 3-unit limit (per person, per day) in-store and online."
After receiving this information, I returned to the store and explained what customer service had told me. However, Sarjay and Lilo continued to insist that their store followed a different rule and stated that their store manager had instructed them that the limit was per family. When I asked to speak with the store manager (Gigi), I was told that the manager was unavailable.
The staff's demeanor suggested either a lack of training or poor management. They appeared unfamiliar with their company's own policies and showed no interest in resolving a customer concern. Their attitude throughout both visits was dismissive and unhelpful, reinforcing the unwelcoming impression we experienced upon entering the store.
A customer-focused business should strive to ensure that customers feel valued and are encouraged to return. Unfortunately, that was not the case here. Due to this experience, I left dissatisfied and would not recommend this store to others. If negative stars were available, that is what I would have given this store. read more
