This was the most unfriendly and unhelpful staff I have ever encountered in dealing with the passing of a loved one. Money was limited, and I feel that as a result of that, they limited their professionalism. Folks in their 80's set aside money years ago, when $5000. bought a great service, but now that amount limits options. They wanted a 15 minute viewing, same day as burial. We had to fight to extend it to a hour. There was no guest book, (extra). The decor looked like a yard sale exploded inside the place. Guests had to ask repeatedly for "Funeral" Flags for the cars. The body was picked up 2 blocks from the home, the cemetery is only a few miles from the home and it was held on a Saturday during the Philadelphia Bike Race, a few feet from the festivities, so, it was not a high demand time for them. It was basically a family gathering to say goodbye to a life long lived and we felt as if we were bothering them because it was not a more expensive funeral. As a small businesswoman, I value all customers and every sale. I felt Fitzpatrick, does not. Spending less is not a crime or something to be ashamed of. Tsk tsk. read more