Starting off with, this location is permanently closed and is now a hot tub seller…read more But I bought a treadmill there in 2021 and bought a 5-year warranty. The phone number they gave me to FitCorp is no longer in service. Wondering if anyone out there has also purchased a service warranty from this now-defunct company and knows how I can get in touch with the service provider, if they even still exist?

No stars! RIPOFF!! They bought our used treadmill (which we originally bought from them new…read moreseveral years ago) and an elliptical in December. When they picked it up the delivery guy said he didn't have a check but they would mail us one. Several weeks later, after several unreturned calls, find out they had gone out of business, then in bankruptcy. Any outlet location we go to or call, doors are locked and calls go to voicemail. They were supposedly bought by Johnson Equipment. Went by there today and the location has a for lease sign and there's nothing but a desk inside. I guess you only need a desk and phone to steal. See attached photos.

The owner is rude. Just go somewhere else. People should know the kind of person they are buying…read morefrom

Okay -- I don't buy anything (yet) but they have EVERYTHING and the guy who was running the store…read morewhen I showed up (after they had closed) was perhaps one of the nicest guys I've met. Good lord. What a pleasant informed and helpful guy (Brian Smith). If I buy something it would be mostly due to that guy! Give them a try.

TRUE screwed up and wound up shipping two treadmills to me from two different distributors. They…read morewent ostrich on me and while acknowledging their error did nothing to remedy it. Busybody took care of the error by buying the extra treadmill and reselling it themselves. Thumbs down on True and their field manager for going full ostrich after their admitted mistake. Thumbs up for Busybody for correcting the problem.

I purchased a $4,000.00 tread mill and called to get status on Tuesday of last week. Jarod 'the…read moremanager' never called me back. Now, it's Saturday and I called and he still can't give me a status and was very rude. These people need a stern lesson in customer service. As the previous review said...Once the have your money, your on your own.

I ordered a bicycle online and I needed one with better back support (after having had back fusion…read moresurgery). I spoke with Dan and he suggested I come in and look at a few bicycles. He was extremely knowledgeable and understood how important this was to me. He made the exchange very easy and Jay in their shipping department was just as nice and made the return and delivery so easy. The customer service is amazing. Plus when you walk in they have an amazing inventory.

From the owner: Our Philosophy is unique in today's fast paced world, we understand that for successful results…read moreyour fitness equipment has to fit your personal needs and one size does not fit all. Our staff is experienced in the fitness industry, many of employees are former athletes and personal trainers and are committed to taking the time to help you find the right equipment so you can achieve your fitness goals. We carry top of the line, industry leading equipment. Brands we carry include: Precor, True, Octane, Spirit, Inspire, Waterrower, TRX and more. We offer treadmills, ellipticals, exercise bikes, strength equipment, barbells, dumbbells, benches and more. Most locations also carry both new and pre-owned fitness equipment.

They did not pay me my first week of work . Managers just sit on their ass drinking beer . Nothing…read morebut cigarette smokers . Machines are not worked on right at job sites

First class experience! Every touch point throughout my buying experience was as promised. From…read moreobtaining the initial quote to receiving shipping instructions - constant clear communication! Exceeded my expectations! A satisfied repeat customer.

I bought a machine from Craig. He was wonderful to deal with; very kind, knowledgeable, and…read moreresponsive. We picked up our machine and were accidentally given one box to one model and one box to another model. Craig really went above and beyond to make it right by having the correct piece delivered to my home and professionally assembled by one of his employees (who was also very nice and pleasant). I've had the machine for over a month now and it's working great with no issues. Definitely recommend this company!

I got great customer service by Eric and great work done on my two ellipticals. One was a new Life…read moreFitness elliptical and one was a old model life fitness elliptical. I am very pleased at the way they work now! I got the work done by Daniel and he knows how to find the problem in your machine. He also knows how to fix your problem on your machine.

Came in here the other day to kill some time before my lash appointment around the corner. Walked…read morein and was welcomed by two gentlemen walking by. Everything was arranged into name brand categories and one side was men's and the other was women's. Found an under armor quarter zip on sale that was a good price and really cute, as well as a new yeti tumbler for work. I shopped for a good 30 minutes before checking out. Overall, it was a pleasant and peaceful shopping experience. I'm sure I'll stop in before my next lash appointment.

Golf section is usually decent but serviced by a kid usually that could not break a hundred. Not a…read moregood place to ask questions but is a good place to buy a dozen balls while your wife gets yoga pants and some new Hokas

I bought a bike for my son's birthday online for in-store pick up. It said it would be ready…read morewithin an hour so we went to pick up the bike at this location. Here we met Serenity, who was rude, unhelpful and unempathetic. First I asked if someone can help me to put the bike into my car. She said no because it was not a curbside pick up. I told her I'm a woman with a child, I need help with putting the bike to the car. She said let her ask someone. This would be the very first store who would not help a customer upload a large item! She later reluctantly said someone may help me upload but they are not required. When I showed her my order number on my phone and she said, "Can you read the number to me?" Then she told me because I just placed the order, the bike was not assembled. I asked why the website said it would be ready within an hour. She said she didn't know. So I said to her I would be back tomorrow to pick up the bike. She said our bike won't be ready until Wednesday (today is Friday, so it turned from a "Ready within an hour" to 5 days in store pick up.) Finally I told her to cancel my order as my son and myself were just disappointed from this experience. She said you can do that yourself online. This is the worst customer service representative I have ever met!

One of the worst retail experiences I've ever had…read more I came into this Academy location to return a pair of boots I had purchased and worn once on a job site during my internship. I had the original receipt, and I was still within the 60-day return window. The boots caused serious discomfort -- cold sores on my feet -- and I explained that they had performance issues. At first, customer service said they couldn't take them back because they "looked worn." So I left. But after reviewing Academy's return policy (which allows for returns due to discomfort or poor performance), I came back to explain. The customer service advisor was polite and told me they just needed manager approval. That's when Karla Flores, a manager, came out and completely dismissed me. She didn't say hello, didn't listen, and immediately claimed the boots were "worn several times" and that she wouldn't accept the return. I tried to explain the performance issues and that I had only worn them once, but she kept raising her voice, rolling her eyes, and even called me a liar in front of other employees and customers. Another employee, Faith, was brought over to support her judgment, even though there was only some dust on the soles. When I calmly showed them the return policy and explained my situation again, I was completely dismissed. The way Karla spoke to me was rude, demeaning, and completely unprofessional -- especially for someone in a leadership role. Eventually, another manager named Trey stepped in and handled the return professionally and with respect. He listened to me, treated me like a person, and processed the return without any issue. I'm grateful for him -- but the experience with Karla was unacceptable. No customer deserves to be spoken to like that, regardless of the situation. I hope this store seriously reconsiders who they place in leadership roles.