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Fitness Connexion

5.0 (1 review)

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Personal training

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Refinery - Cycling Class

Refinery

3.9(27 reviews)
42.1 mi

Wow! After having been a member of a gym that was across town and 24 hours, I am so happy to not be…read morea part of that anymore. This place is awesome. Staff and the facilities are amazing. I have never felt like as valued and respected as I do now. I am so thrilled to be a part of this community. They are great people and give 150% of what people pay for. I'm hoping I can get my wife and grandsons to come in once in a while. Thank you, your manager Tye is amazing.

The correct corporate information for this place (from Illinois Secretary of State website) is:…read moreERWIN'S GYM, BALLROOM & BANQUET CENTER, INC., 2302 W JOHN ST CHAMPAIGN IL 61821-6835. To get a sense of what Refinery is like, check out reviews for his apartment company: https://www.yelp.com/biz/campus-property-management-champaign-9?osq=cpm+apartments&override_cta=Request+information I called 4/16 and spoke to Bailey. I was interested in student plan $40 initiation fee, $35/mo. I visited 4/17 and dealt with the woman at the counter. I repeatedly told her that I wanted the $40/$35 student plan. She handed me a contract for a 12 month plan, which I did not want. After going in circles with her for a bit of time, she took my credit card and fiddled with her computer. Then she handed me paperwork showing completely incorrect charges. I asked her to reverse them and fix the problem. Eventually, she gave up and got her manager, Tony, involved. Tony worked on the computer for a bit and at one point, I had several pending $64 charges on my card. Then he seemed to have the problem under control and he charged my card $40 and $18.72. Since $18.72 is more than 1/2 of $35, that charge didn't make any sense for half a month. I called Tony on 4/17 and told him that I had several authorizations on my card still. I asked if we could just forget it all and cancel the membership and refund everything, including the $40 and $18.72. He said no problem, and I emailed him a copy of the credit card bill showing the current state of it. On 4/18, two charges moved from authorization to posted - $40 and $18.72. I emailed a copy of the statement to Tony and requested that he refund the charges, as we had both agreed. It's now nearly two weeks later and I still have charges on my card. I have filed complaints with BBB and Illinois Attorney General. If they don't come to their senses soon, I'll file a lawsuit in small claims court. Having all these authorizations on my card made it impossible for me to shop for groceries for three days. I wish businesses were much more careful with charges that they post to customer cards. Accidental charges aren't just frustrating to see and resolve, they can have unanticipated consequences for cardholders. For more information on management personnel and their names, check the BBB listing for Refinery. DO NOT PATRONIZE THIS GYM UNDER ANY CIRCUMSTANCE

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Refinery - Spinning Class

Spinning Class

Refinery - BodyFlow

BodyFlow

Refinery - Weight Room

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Weight Room

Fitness Connexion - healthtrainers - Updated October 2026

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