I understand there's a pandemic going on, but there was no excuse for the rudeness shown to my other half tonight.
Last time he popped over to the Thorley branch, he was told that they're only accepting web orders, which was fair enough, but he noticed then the way a certain woman was telling people and thought it impolite - after all, how are they supposed to know until they get there? And the website wasn't working. He went elsewhere since he couldn't place an order, but wasn't bothered by that.
Tonight he placed our order and turned up a little early. No problem, they'll get it read and give him a call when it was done. They never called. When he went in to ask 20 minutes later, they told him his order was on the side. He asked what happened to them calling him to let him know? As he left, he left to "Oooh, moody!" from the woman he'd previously noted had an attitude.
We've never had a problem with Fish N Chicken before, but come on, at least if you want to call someone moody because you didn't call someone as you said you would, at least have the decency to wait until he's left. It's a trying time for all of us, there's no excuse for the rudeness. read more