Receptionist was kind and Doctor and nurse are really nice and playful . Place is ok but is too full since no appointment is need. read more

DO NOT GO HERE EVER! They don't know policies. They lie about price of services. The debit machine is conveniently out of service. They want you to pay cash. Do not do that. Your bill will show you didn't pay what you actually did. You need your bank statement to back you up. If you don't have health insurance they treat you like crap. Go elsewhere and be treated better. The front desk woman are the worst and so rude. When I called the billing department on my bill. They were nice, but it doesn't excuse the facility lying about the cost of what they charge. Not cool to do to anyone. I would never recommend this place to anyone. read more

Bad doctors, long wait. Didn't listen to my issue and prescribe me what I needed. 0 stars. Go somewhere else

Zero Stars! Horrible customer service and follow up! I went to FirstMed for a CDL Medical exam. After the test I was told I failed the vison portion and I needed to see an ophthalmologist or eye Dr. for a vision test. After I completed the exam, I would need to come back to retake my test with glasses or bring proof my vision test met DOT standards. It took me a few weeks to get in with a Dr. that could do a DOT eye examination. The Dr. I saw said I did not need glasses and my vision was easily met DOT requirements. I brought the DOT Eye exam back to FirstMed to get my DOT card on two separate occasions and was told there was no one in to sign DOT cards and to come back on another day. On my forth visit I was able to speak to someone about getting my card signed. The office manager rejected the Ophthalmologist test and said I can only pass their test. She further said I needed to pay again for the vision test as it has been over a month. I requested a refund as I followed what I was asked to do. The officer manager said they do not offer refunds, and FirstMed is not responsible for what their Doctors or staff say. I requested to talk to her boss, and she said she is the only person I could talk to. I further requested to talk to someone at cooperate and was told no and she would call me back with further info. No return call or email. Our company will no longer send its employees here for drug and CDL test. read more

I'm usually always complaining wen things don't go right!! But wen they do you have say something... so much negativity out there in the world... anyways I didn't get and names (sorry for the people involved) but I just wanted to share my experience.. I have really bad arthritis hobbled in the clinic on crutches.. I sit down Mum wife takes care of the paper work and hands the clerk my Medicaid card he jumps on the computer to verify and came over to me and said I'm sorry sir the system said your not eligible. I was in between jobs so I picked up Medicaid to cover my family while we waited for benefit enrollment. So I ask how much do I need to pay he said $110 and I told told him my situation and he went back and talk to the doctor ask him questions for me. He went above and beyond and helped me get my prescription filled! Thanx buddy I just wish I knew ur name!! Thank you!! read more

I went here for back injury, I was sent here by my work The front desk has no compassion for people in severe pain. The doctor was even worse, the word is incompetent and rude I'll will never come to this place again. read more

Crappy service wouldn't even help, referred me to the ER, for IV fluids. Went to university urgent care and taken care of in less than 20 mins including the drive. Do not waste your time going here. read more

I went in with the flu I already knew that. But they just did the flu test which later I found out that it wasn't even accurate but they could tell me I had it based off off what I said. She jammed.the ear thing into my right ear drum it obviously hurt. Didn't seem like this person had any experience. Now i have to have someone check my ear that she jammed. Don't waste your time or money! read more

Not sure if it was an anomaly, but we went on a Saturday afternoon. We waited for about an hour to go back to a room, then waited another hour before a doctor showed up. It appeared there was only one doctor. Probs won't come back here, especially after seeing how long the guy after us waited to get stitches in his wrist! read more

Been waiting over an hour when they told us 50 minutes people who get drug tests are in and out while we are still here. So slow

This is the best place to go especially if you are in a hurry. Wait time is short and you are able to get a professional expert every time and they always follow up. Hours are great I had to go during a holiday once and they were one of the few places open. read more

Would not prescribe me any medication for a sinus infection. Got nothing out of this visit. Will not go to FirstMed again.

When I went in the receptionist was on a personal phone call and just told her friend "one second." Handed me stuff to fill out and went back to her phone call. She was not very attentive or helpful. The doctor was fast and kind, he was able to help me with what I needed, but they billed my insurance a fortune for a sinus infection. Then the billing department was the opposite of friendly, they were unfriendly; with a capital UN. read more

The customer service my family received here last sunday was awful. My toddler had fallen and cut his head, which we thought may need stitches. I called to confirm they can do stitches at the urgent care and brought my son in. We filled out all the paperwork, payed our co-pay and waited in the waiting room for around 30 minutes before the receptionist, Jason, came and asked if he could look at the cut. Then he called us to the front counter and said that the doctor couldn't do the stitches because it would cause more scaring then if a specialist did it. We said we were not worried about a scare (the cut was barely longer then a fingernail) and we were still unsure if it really needed stitches or could just be glued shut and wanted to see a doctor. An M.A. came out the waiting room front counter and said "this is going to need stitches and we cant do it here, it would be better done by a specialist at primary children's so it won't scar." and when we again said we really aren't worried about the scar and we were told they can in fact do stitches there, she replied that it can be hard to numb a 2 year old. Right then I knew it had nothing to do with the fact that they couldn't take care of my son, they just didn't want to. I could not believe they were sending away a toddler with a head injury with out even taking us back to a room to look at him or anything. They gave us a map to the primary children's outpatient services in Riverton. I told Jason at the front counter that I was pretty sure they were closed on Sunday, he went to the back to ask someone ( the MA I am assuming) and he reassured us they were open. We drove to Primary Children's and they were Closed. I could not believe they refused service to us, and sent us to a CLOSED office. We ended up at a different urgent care, who took fabulous care of us (and no, my son did not need stitches he only needed durabond). I called and again talked to Jason, and told him I was upset they sent us away and told us to go somewhere that was closed. He never once apologized or anything. The only thing he told me was to call back the next day and I could speak to a manager. I called back and the manager I spoke with (Julie) sounded concerned by our experience and upset that they made this kind of medical decision at the front counter and never even had the doctor look at my son. She said she would be finding out what happened and looking into it. I do appreciate that she seemed concerned and only hope the "professionals" in charge get either written up or something for how we were treated. This is an urgent care, you shouldn't be able to refuse service just because a child may cry, or send someone to a different facility that is closed. I will never step foot in this urgent care again, and will make sure everyone I know knows about how they treat their patients. read more