Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

Gentle Care was Great, On-Spot, with attention to detail and communication when needed. I would…read morehighly recommend anyone in need to contact them. My family and I received immediate communication, follow through during the toughest of times and with kind, caring & professional in home care. Highly recommended

They were very organized and quick to respond once we contacted them. The initial call even came…read morefrom a person that was on her day off. We liked that they are non-profit and came recommended by the assisted living place our family member was in. The care was fine. The only glitch was a communication error for the holiday and told that someone would show up when in fact that was wrong information. That's the unfortunate thing we found with hospitals too --- they are limited in staff on holiday and sometimes that's the case on weekends. One thing we thought (given they provide a booklet and section for this) is that it should be signed and dated every time someone from their organization showed up. We were told it wouldn't happen and it didn't. We only had our family member on hospice for one week.

I had heard such amazing things about hospice care but this was NOT my experience. I am very…read moredisappointed with their attentiveness, level of care and compassion. I hear they used to be great but they are not anymore, likely after things were taken over from "Hospice By the Bay" to "By the Bay Health". They pretty much do the minimum, are difficult to get ahold of a majority of the time, scheduling is challenging; they screw up communication between themselves and with the client and don't show when they say... their follow-up is very shoddy... I think they've just become too busy for their own good or anyone else's and honestly have lost sight of how important it is to us that they simply CARE. They caused me too much frustration to offer much relief. Should not be my job to make sure they do their job. That is not helpful to me at all. The only saving grace in my experience is Rachel, the social worker assigned to my dad's case-- and nurse Stephanie! My father has only days left now after a sudden and his most significant decline, and I've not heard from the spiritual counselor or heard back from the director for days. I thought hospice offers support for these times. I only feel they're merely inconvenienced by their clients-- at least that is my experience. I would research smaller hospice choices and interview them first. End of life support for loved ones should not involve the frustrations I have had to endure, not to mention my father's.

My husband died 2 years ago from Parkinson's disease. He needed constant supervision because he was…read morea fall risk. I looked at so many board and care homes and could not find a place that I liked until I found Gentle Home Care in San Rafael on Nova Albion Way (415)499-1632. Luckily they had an opening and I moved heaven and earth to get him in there because I could see right away how caring they were. The place was spotless and lovely and they made beautiful homemade healthy meals. Tom was there 5 years.I am convinced he couldn't have received better care anywhere else. I am eternally grateful. Now I just spoke to the owner who shares my birthday..she called me to wish me a happy birthday. She told me they currently have 1 opening. If you are looking for this kind of care for a loved one, don't hesitate to call them. They usually have a long waiting list. It is a difficult decision but when I put my husband there I knew it was for the best. I simply could not have provided him with the specialized care he received at Gentle Home Care.

My father moved to Gentle Home care from a larger assisted living facility and it was the best…read morething we did for his care. The team is so dedicated, and they worked with us at each stage of his time there, leading with compassion. I truly believe they cared for my Dad as a person, even when he was difficult. The facility was clean, they catered to his food preferences, and at the end they helped my sister and I navigate the hardest days. I would 100% trust them to care for another of my family members.

Rude Pushy like used car salesman…read moreWon't assist unless you have check in hand and want to move in same day Tout employees don't get paid commission which is a cover up as their agency receives up to 40% of 1st month's rent. You've never heard of them for a reason Another predatory business harming vulnerable seniors and families Beware!!

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

We chose Heartland for my 98 year old dad who was living in a nursing home setting. The nurse we…read morewere assigned was very nice, but that is the end of positive statements about this company. Visits were unpredictable, calls sporadic and orders for supplies a complete nightmare. There was always the feeling that staff would drop in for a few minutes to be able to bill Medicare. It was very apparent that this was a FOR PROFIT outfit. The worst part was how they totally let us down when my dad was actively dying. The nurse (not his regular one) had to leave because her shift was over. No one else was sent to help us deal with this difficult experience. Afterwards we heard NOTHING from Heartland management even after making our feelings known to the regular nurse. CHOSE ANOTHER COMPANY FOR HOSPICE.

My husband just died and we could have eased his last few months greatly except we were so put off…read moreby Heartland Hospice's heavy handed, pressure sales type of efforts. Kaiser must give you a referral to all hospice groups in your area. Ten minutes later I get a call from an Heartland agent who wants to come immediately and sign my husband and I up for Heartland Hospice. I ask what services will be provided and he states an RN will come every two weeks. I ask about bathing and he states they will teach me how to do it. After a few more questions with even more unsatisfactory answers, I actually say "pardon me, but what benefit is Hospice to me if I continue to try to do it all myself?". His reply is they "manage pain", not an issue in our case. No thanks. Weeks go by and we continue to provide daily care as best we can as a family until a crisis puts us in the ER. They hear our unsatisfactory connection with Heartland and suggest Hospice by the Bay, stating it is imperative we get Hospice help to assist in this process. Hospice by the Bay came immediately, delivered drugs to the house that night, provided equipment to ease his care and both an RN, social worker and, even a health aide to bathe him, all showed up the next day. Turns out Heartland is a FOR PROFIT hospice run be a national health group. They less they do the more they get to keep from the Medicare daily stipend for hospice patients. Hospice by the Bay is a non profit, aided by volunteers and truly encapsulates the hospice experience. Run for the hills far, far away from Heartland. I can not stress this enough. PS: I notice no bad reviews on Yelp so let's see how long this review stays up. There is also no option to notate a Comments section of their website. Just Google profit vs non profit hospice and you will be amazed and alarmed. Also check this site: http://www.cbsnews.com/news/the-big-and-profitable-business-of-dying/ What a rip off of people in their darkest hours.

Unfortunately, I need to update this review. As with many businesses, there have been drastic…read morechanges to Cogir since my father moved in. The people who were so knowledgeable and supportive of us at the outset are mostly gone now. While I believe the staff is well-intentioned and trying, there is definitely a loss of expertise and skill. Cogir is struggling to hire a new executive director, and the loss of strong leadership is likely contributing to the decline. My Dad still likes living there and we are still hoping a strong ED will come take the reins and get this once excellent place back on track. Until then I cannot make any recommendations either way, and I leave it up to the families to come to Cogir and decide for themselves whether it is a good fit for their loved one.

Edit 4/12/24: Yelp confirmed they removed this as a question due to it's "inflammatory tone." They…read moremust take issue with the facts as presented by the MarinIJ then because it's simply what was reported. Is the news itself inflammatory? Isn't this relevant to the quality of care? This is Yelp folks. ----- Since Yelp has seen fit to shadow censor my question to the business, (shows with my login but not when someone else is logged in or when nobody is logged in) which actually would have been more discreet I am resorting to a full review to ask this - unless it becomes censored or taken down. This is an open invitation to Cogir to comment on what they've done to rectify the delayed reporting of alleged rape of a resident by Michael Andre Shipe as reported by the MarinIJ in June of 2023 in the link. The article stated "The care home was required to submit a "plan of correction" this week that included staff training in the relevant areas" so certainly it is available at this point in 2024. The article also stated "Ben Levesque, executive vice president of the company, declined to comment in detail on the alleged violations." I would think saying something that is not a generic soundbite assures us that it's a human being that cares rather than a company man. Like many in this industry I find the corporate takeover to be concerned with projecting an image rather than actual care. I suggest all with loved ones look past the facade and hold them to public accountability, I'm sure these companies would rather people forget and not know anything. Needless to say if this ends up being censored it will likely speak volumes about either Yelp and perhaps Cogir as well. Feel free to move it to the question section but this is a serious matter. https://www.marinij.com/2023/06/16/marin-care-home-cited-by-state-over-alleged-rape/?clearUserState=true

This place was a lifesaver for my aunt!! They have provided home care with Amazing staff!! My aunt…read morehas been so pleased with her service and the staff has been above and beyond with all of her needs. I highly recommend this company, especially for those with long-term care insurance. Best decision using Amada senior care!!

No continuity in care givers. My aunt died on a day we were suppose to have them come. I called and…read morethey charged me anyway. Not very empathetic. Money hungry!

Terrible !!! Not responsive to patient needs . Do not follow up with medical needs of patients …read more Difficult to reach . Do not return phone calls . During a stressful time dealing with the end of life they are not professional .. non responsive don't return calls !!!

Just fired them less than one week in after too many mistakes! Admitting RN couldn't reach anybody…read moreon the phone when I had a question she couldn't answer! What am I supposed to do if I need to reach someone?! They didn't deliver meds when promised. Then they misdelivered more meds the next day that WERE THE WRONG MEDS!!! After specifying we didn't want a spiritual advisor, he called THREE times!! Nurse's aide called to bathe the patient after admitting RN saw he was capable and independent. Do ANY of these people talk to each other? DO NOT CHOOSE THIS COMPANY! I would rate zero stars on here if I could!

I wanted to add my 5 star review for Alexis Guy Brandon, as well. She has been the mainstay of my…read moremother's care within Hampton Health for many years. Alexis is on top of it to an extent I've never experienced before. She's extremely knowledgeable and what she doesn't know she will find out - in a heartbeat. She makes herself available to her patients and their families, giving them a comfort and security. She is collaborative in her approach which I find very important, since aging and decline brings constant change that needs to be managed. My mother and I are very appreciative for her capability, compassion and loving care over these years.

I too am writing in praise of P.A. Alexis Guy Brandon, who has taken excellent care of my 86-year…read moreold father for the past two years. To say that she has been a godsend isn't an overstatement. She is the most competent, compassionate and thorough health-care professional I have ever had the pleasure to work with. She cared for my father as if he were family, and constantly kept my brother and me apprised of his changing health issues. When we had questions or concerns, she always responded promptly, even when she was out of the office or home with her baby. Her dedication to her patients is admirable indeed! I know my father, brother and I will miss her now that she is no longer with Hampton Health. And I have no doubt that future patients will be equally fortunate to have Alexis advocate and care for them.