Loree and Mark are incredibly kind, helpful, and efficient. They respond quickly and consistently…read moreprovide outstanding caregivers. Their professionalism, prompt communication, and dedication to quality care truly set them apart. I highly recommend their services! They gave my family and I peace of mind.

Called this outfit in an emergency need (missing scheduled caregiver for next day). Mark said he'd…read morebe glad to help. Minimum 8 hours at $35/hour, weekdays. Less than 8 hours the charge is $50/hour. Since my sister lives in an adjacent town to San Rafael they also charge 2 extra hours for travel there (an extra $100). So a 4 hour morning care would cost her $300! I kept looking.

My last experience with what I thought was the same hospice in 2013 for my father was great, which…read moreis why I chose them again for Mom. I think they have a new. BEWARE, this is not the same hospice. My experience was not what I expected from hospice. From the start the admission process seemed "iffy" from them, even though my Mom was obviously in need. We had previously been counceled to do Home Care and Palliative which in retrospect seemed inappropriate. Then they lost the original referral so we had to start completely over, delaying the symptom management we so desperately needed. We never had a case manager and a different nurse came each time, so there was little to no continuity of care. Each nurse had a different take on the situation leaving me wondering where my Mother was at in the dying process. On my Mother's final day (which was unexpected) I wasn't notified that a nurse was coming and Mom was given a "cocktail" of drugs without my consent. She was going to leave us there with an inadequate amount of meds for even the rest of the day and I had to fight to make sure we would have enough for Mom's comfort. She finally ordered them "stat" and left like I was annoying her. Very distressing! My Mother died the following morning. I expected A LOT more consistent and caring support for the patient AND the family from hospice. The only one who seemed to really care was Stephanie, the social worker. Some of the nurses were more kind and compassionate than others, so I guess it wasn't 100% awful. But not enough at a very difficult time, that's for sure. I would definitely NOT recommend.

First day signed up with By the Bay "hospice", a big bag of medicines arrived at bedtime. Very,…read morevery sedating drugs to a frail 87 year old woman with a history of falls. No doctor or nurse or anyone to explain the drugs! When I complained to everyone I could think of, they ( No one to call at By the Bay) they (?) changed her nighttime medication to high doses of melatonin, which is also a bad drug for "fall" patients. At high doses it stays in the system a long time and causes daytime grogginess and fatigue. All she wants to do is sleep now. Slow death caused by inappropriate medication, no doctor ever seen!

My husband died 2 years ago from Parkinson's disease. He needed constant supervision because he was…read morea fall risk. I looked at so many board and care homes and could not find a place that I liked until I found Gentle Home Care in San Rafael on Nova Albion Way (415)499-1632. Luckily they had an opening and I moved heaven and earth to get him in there because I could see right away how caring they were. The place was spotless and lovely and they made beautiful homemade healthy meals. Tom was there 5 years.I am convinced he couldn't have received better care anywhere else. I am eternally grateful. Now I just spoke to the owner who shares my birthday..she called me to wish me a happy birthday. She told me they currently have 1 opening. If you are looking for this kind of care for a loved one, don't hesitate to call them. They usually have a long waiting list. It is a difficult decision but when I put my husband there I knew it was for the best. I simply could not have provided him with the specialized care he received at Gentle Home Care.

My father moved to Gentle Home care from a larger assisted living facility and it was the best…read morething we did for his care. The team is so dedicated, and they worked with us at each stage of his time there, leading with compassion. I truly believe they cared for my Dad as a person, even when he was difficult. The facility was clean, they catered to his food preferences, and at the end they helped my sister and I navigate the hardest days. I would 100% trust them to care for another of my family members.

This agency has been a lifesaver for our family. They are dependable, very skilled, compassionate…read moreand professional. The manager/coordinator, Meme is responsive and always willing to help schedule caregivers. Highly recommend this agency.

Cannot say enough positive about the service and care my Father received from your Organization…read more The compassion and thoughtfulness was amazing! Your Staff was always communicating and sensitive to our family and how you could make his transition comforting and peaceful. I wish I could give 10 Stars! God Bless!

We chose Heartland for my 98 year old dad who was living in a nursing home setting. The nurse we…read morewere assigned was very nice, but that is the end of positive statements about this company. Visits were unpredictable, calls sporadic and orders for supplies a complete nightmare. There was always the feeling that staff would drop in for a few minutes to be able to bill Medicare. It was very apparent that this was a FOR PROFIT outfit. The worst part was how they totally let us down when my dad was actively dying. The nurse (not his regular one) had to leave because her shift was over. No one else was sent to help us deal with this difficult experience. Afterwards we heard NOTHING from Heartland management even after making our feelings known to the regular nurse. CHOSE ANOTHER COMPANY FOR HOSPICE.

My husband just died and we could have eased his last few months greatly except we were so put off…read moreby Heartland Hospice's heavy handed, pressure sales type of efforts. Kaiser must give you a referral to all hospice groups in your area. Ten minutes later I get a call from an Heartland agent who wants to come immediately and sign my husband and I up for Heartland Hospice. I ask what services will be provided and he states an RN will come every two weeks. I ask about bathing and he states they will teach me how to do it. After a few more questions with even more unsatisfactory answers, I actually say "pardon me, but what benefit is Hospice to me if I continue to try to do it all myself?". His reply is they "manage pain", not an issue in our case. No thanks. Weeks go by and we continue to provide daily care as best we can as a family until a crisis puts us in the ER. They hear our unsatisfactory connection with Heartland and suggest Hospice by the Bay, stating it is imperative we get Hospice help to assist in this process. Hospice by the Bay came immediately, delivered drugs to the house that night, provided equipment to ease his care and both an RN, social worker and, even a health aide to bathe him, all showed up the next day. Turns out Heartland is a FOR PROFIT hospice run be a national health group. They less they do the more they get to keep from the Medicare daily stipend for hospice patients. Hospice by the Bay is a non profit, aided by volunteers and truly encapsulates the hospice experience. Run for the hills far, far away from Heartland. I can not stress this enough. PS: I notice no bad reviews on Yelp so let's see how long this review stays up. There is also no option to notate a Comments section of their website. Just Google profit vs non profit hospice and you will be amazed and alarmed. Also check this site: http://www.cbsnews.com/news/the-big-and-profitable-business-of-dying/ What a rip off of people in their darkest hours.

Unfortunately, I need to update this review. As with many businesses, there have been drastic…read morechanges to Cogir since my father moved in. The people who were so knowledgeable and supportive of us at the outset are mostly gone now. While I believe the staff is well-intentioned and trying, there is definitely a loss of expertise and skill. Cogir is struggling to hire a new executive director, and the loss of strong leadership is likely contributing to the decline. My Dad still likes living there and we are still hoping a strong ED will come take the reins and get this once excellent place back on track. Until then I cannot make any recommendations either way, and I leave it up to the families to come to Cogir and decide for themselves whether it is a good fit for their loved one.

I can't say enough about Cogir of San Rafael - I love it! So does my husband!!…read moreHe moved in after 5+ years at home struggling with dementia. After looking at MANY options in Marin, I chose Cogir for him. I like that it is small, cares for only dementia patients, has great food, so many activities and the staff is FANTASTIC! I love visiting, something I never thought possible. I feel very fortunate to have found Cogir.

This place was a lifesaver for my aunt!! They have provided home care with Amazing staff!! My aunt…read morehas been so pleased with her service and the staff has been above and beyond with all of her needs. I highly recommend this company, especially for those with long-term care insurance. Best decision using Amada senior care!!

No continuity in care givers. My aunt died on a day we were suppose to have them come. I called and…read morethey charged me anyway. Not very empathetic. Money hungry!

I arrived to my dads home today to visit and offer my sister some respite. To my shock my dad…read morecanceled their services. The social worker Ernestine is reportedly investigating my sister for trips to the grocery store. My dad is able to get himself in his wheelchair to go tot he bathroom or get a snack out of the refrigerator. Most of the time he is happy resting in bed. The one time he fell my sister was at home. He didn't realize his legs would simply give out under him. Hence the wheelchair now. It seems like spite investigating my sister and it's causing stress for my father. The whole thing could have been prevented but she seems to want to have a p----ing match with my sister. So unprofessional So now my dad is trying to find another option through his primary physician. Not what he needs to be doing. He should be peacefully resting right now! They can't just offer peaceful resolutions?? So disappointing The nurses are wonderful. But Ernestine has been hassling my sister from the beginning. About 6 weeks ago.

In the beginning everyone arrives to explain and introduce themselves but when a problem happens it…read moretakes 3 hours for nurse to arrive. Explanation of social workers role not defined to help with family problem. There were a few mistakes and unfortunately the experience wasn't good in a very fragile time. I would not recommend

I wanted to add my 5 star review for Alexis Guy Brandon, as well. She has been the mainstay of my…read moremother's care within Hampton Health for many years. Alexis is on top of it to an extent I've never experienced before. She's extremely knowledgeable and what she doesn't know she will find out - in a heartbeat. She makes herself available to her patients and their families, giving them a comfort and security. She is collaborative in her approach which I find very important, since aging and decline brings constant change that needs to be managed. My mother and I are very appreciative for her capability, compassion and loving care over these years.

I too am writing in praise of P.A. Alexis Guy Brandon, who has taken excellent care of my 86-year…read moreold father for the past two years. To say that she has been a godsend isn't an overstatement. She is the most competent, compassionate and thorough health-care professional I have ever had the pleasure to work with. She cared for my father as if he were family, and constantly kept my brother and me apprised of his changing health issues. When we had questions or concerns, she always responded promptly, even when she was out of the office or home with her baby. Her dedication to her patients is admirable indeed! I know my father, brother and I will miss her now that she is no longer with Hampton Health. And I have no doubt that future patients will be equally fortunate to have Alexis advocate and care for them.