Went to create an account today as I recently moved to the area. First of all, their online banking process is ridiculous. Apparently you have to "register" for online banking (as if there are people who exist in 2021 who don't use online banking), and call to get an access code, which you then need to use to create a login ID/password. I've never had to do any of that (especially call to get a code that should've either not existed or should've been given to me with the rest of my account info) and I've banked with several banks. Their process is needlessly complicated and as a millennial I am shocked that older people have even figured it out. What happened to just using your account number and/or registered phone number/email to create a login? You know, like normal people?
They also charge either ~$4 or $7 a month. I've never had to do that either. And along with that, if you use a non First Bank ATM you are charged $1.50 in addition to the regular ATM fee. In what world?
Will definitely be closing the account tomorrow and going elsewhere. Completely insensible. read more
