If you want to watch your loved one die a slow death admit them here! Dirty, smelly,…read moreunorganized,... staff goes through the steps ...bringing food trays, water, etc, but out of reach of amputee residents. Bed sores apparently are encouraged here. Two weeks is all it takes to watch your loved one decline from social, mobile, pristine skin, to non responsive full of bed sores, matted hair, with no communication to family, next of kin. Clothes stolen within first week. DIRTY! SMELLY! Things horror shows are made of. If I allowed this to occur to a person in my home, It would be elder abuse, with charges levied and jail time!

To Justin Chris and Jim Please know that yall should really…read morego and see what's going on at Greenbrier You definitely need a better administrator that has more experience tge quality of care needs improvement the office experience is not good and you really need to look into why we can't keep residents and why money keeps missing and why nursing staff and management don't stay long it's because of the administrator My claims from Corporate HR was found to not be true but I would never go back and work for this company employees are yelled at and mistreated nursing staff are mistreated and the residents need better care and Renetta is there helping but there has been no change in nursing at all Angela is awesome. I really loved the residents and I was a great dietary Manager and Gilbert is amazing! Kiara needs more training on how to talk to her management team this is why the turn over is so bad. I tried to get along with her but she's never satisfied with her managers. Nursing care really needs to be looked into Ariel Sanders is one of them he mistreated and he's always in the no interaction he only gets up when the social complains. This company needs to be aware on what's really really going on look at your numbers this is why this building will never ever get to 57. Sometimes a people change will make a huge difference with summit and at Greenbrier. Thankyou for listening and I thought yall should know the real truth.

Rosa's First Quality Home Healthcare just sent out a nurse to change my wound vac that came in the…read moredoor lying, smelled like a chimney and must be dyslexic. If you lie you will steal! Beware!! I do need to complement Liz the intake nurse who went over and above to address my issues when the Director of Nursing seemed befuddled

Saturday 4/4 Hygia promised Nurse would come on Tuesday…read moreOnTuesday 4/7 they promised the nurse would call before coming and that they would try to get someone earlier if possible - 4/7 No Show On Thursday 4/9 the Director of Nursing promised the nurse would come on 4/10 - No Show (and no calls, no answer on any of their phones) So we ended up in the emergency to attend to my wife's wounds. Hygia is someone I would definetly not do business with again. By the way, they were recommended by Arlington Memorial Hospital.

We selected this home health agency because they were on a list of providers given to us by the…read morehospital. After looking at their reviews and speaking with them about my mom's insurance, which they confirmed they accepted, they were selected. Things started off smoothly and we started getting the assessments done and were making arrangements for continued care when we hit a snag. My mom had to be re-admitted to the hospital and so that meant being released from home health. Ok, no problem. So when she was ready to home, she should have been re-admitted. The hospital contacted them, which is the process, but the agency never advised us they had a change of policy and no longer accepted her insurance. The lack of communication, professionalism and courtesy was unacceptable. I had to call them to get a firm answer on the change. We found another agency but for anyone who knows, it is beyond time consuming to have to do a change like this because it means everyone, PT/OT/ST all change and that means additional assessments and time to get it all done. That is time wasted from the patient getting care. They got an earful from me and now I am finally sharing this review.

For being a new company, I would expect better customer service. So, I'm at work and receive a text…read moreout of nowhere saying: Hi, this is ______physical therapist with Excela home health. We have a referral for ______ for PT can we pass by tomorrow? I said do you have approval from insurance? I've been burned before by others for not being in network, and they told me yes, they were, when they weren't. Their proffesional response was, "Yea. Written like that) I asked I may have a copy of the approval and their response was I wouldn't be contacting you if I didn't have a referral." I said thank you, but I don't need your services. If that's the way you contact a future patient, I don't want you near me for therapy.

From the owner: Home healthcare provides specialized medical care and therapies to help people affected by an…read moreillness or injury improve their condition and overall well-being. Our compassionate care team is here to help get you back on the road to health while focusing on your safety and healing.

I am a long term client after my accident. I would not know what to do without the professional…read moreservices the staff here give me. They are always great in so many ways , I wouldn't know what to do without them.

I have been through several home health agencies within the last 6 months for my mother and my only…read moreregret is that I didn't come across Newport Home Health Agency sooner! Best home care in the area! Qualified staff, pays good, and their office is full with knowledgeable individuals who are willing to work with you and help. Again, Best home care agency I've came across yet hands down. Thank you Newport!

I wish I could give this place zero stars. I have no idea how they have such high ratings (unless…read morethe staff is urged to rate the company themselves), but I reached out to My Nurse Family to care for my 80 year old father who needs assistance once a week because of their five star reviews. We never had a consistent caregiver. The most consistency we received was the same caregiver two weeks in a row. The caregivers were also about a half hour late each week or they would no-call, no-show. There were two occasions when the caregiver's supervisors came to our house to provide the caregivers with their uniform. These administrative tasks should have been taken care of prior to sending someone to meet a client. It's disruptive and unprofessional. I also question their hiring process because some of these caregivers said they never had an in-person interview. I spoke with a supervisor whose nonchalant attitude disturbed me. She blamed my father for the situation because she said his shifts are too short (3 hours/1 time per week). If My Nurse Family cannot provide that, then they shouldn't offer those hours to clients as an option. Fortunately, my father lives in my garage apartment so he has me to look after him, but I shudder to think of other elderly people who rely on My Nurse Family for care without the benefit of others to protect their interests. My father does not use the internet. He cannot easily find another agency to care for him. Elderly people deserve to be treated with respect and dignity. This is not dignified nor is it respectful. Do your loved ones a favor and keep them away from this incompetent agency. Edit: I did speak with the owner and appreciate his effort to try to resolve this matter. We were not able to come to an agreement which resulted in my continuing services with My Nurse Family. However, he did offer to refund our money, which I did not ask him to do. I told him that I planned to keep the review up regardless of a refund because I feel as though the serious nature of caregiving requires full disclosure. He said he would refund the money regardless and I did receive a check in the mail today for the full amount of services. For the sake of patients and their families, I sincerely hope our experience was a fluke. Perhaps this will improve services moving forward.

From the owner: "My Nurse Family is a veteran-owned and operated home care company. We are here to serve you and…read moreyour loved ones and create an environment of safety and comfort, right at home. We serve the entire DFW metroplex, and our office is open 24/7 for your support. Our caregivers can provide both skilled and unskilled care. We create a customized and tailored schedule for your family. Give us a call today, and we are happy to answer any questions you have!"

The worse aide was sent! The aide disorganized my entire house! Several of my items have been…read morestolen! I would never hire or have a aide like that in my home again. The aide sent to my home, cooked for himself, eating my food, drinking my coffee, wasting my energy by leaving windows open in my home. He spent the majority of the day screwing off on his phone!