This large office goes the extra mile to find out what ails you. Dr Christopher Smith and team ran all kinds of test and over some time improved my issue. They do quality work here. Most of work is done in house and they will refer you out as well. The only issue I found is the wait time can be long and waiting area can get real crowded. The service is friendly and professional and they have great communication. Everyone works as a well oiled machine. read more

Dr. eifler is a good doctor, however in the last 4 visits we had to wait over 1 hr after our scheduled appointment time to see him. today was an hour and half to wait. When I discussed this with the nurse, she said she hears this complaint a lot, and there is nothing she can do. When I spoke with the doctor, he claimed it was the software and technology that wouldn't allow them to spread out the scheduling. When the assistant office manager called me she said it was the doctor who sees 50 patients a day (25 in the morning, and 25 in the afternoon) that is the problem. So if he won't spread out his patients and maybe see 30-40 a day, then its not worth waiting that long for an appointment. Really bad service and disappointing. read more

I was suffering from urine retention due to deadened bladder nerves. The doctor, Dr. Goodwin, did nothing about it. Even the assistants knew something should have been done about it because of the severity of what I was retaining and couldn't even feel it. I got a 2nd opinion from another urologist who immediately put me on self-cath. The time not self-cathing due to 1st Urology's doctor's negligence damaged my kidneys. I would die before I ever go to 1st Urology again. Which is ironic, because if I had continued to go to 1st Urology, I very well could have died from kidney failure, anyway. You do the math. Also, to add insult to injury, I was rushed through the process to get me to get an implant installed. A $40,000 dollar mistake had I gone through with it. It wouldn't have even fixed my issue as was diagnosed and treated by my 2nd opinion Dr. I honestly believe that the 1st Urology doctors get thousands in kickbacks from the implant companies. First Urology, the McDonalds of Urology: "That will be $800.00 for 15 minutes of severely substandard care, who's next please?" read more

This is what you should expect if you decide to become a patient here! Long wait times, backed up automated phone scheduling, over crowded waiting rooms, doctors consistently running 1-2 hours behind schedule backing up all scheduled patients (but they don't notify you of this until you arrive for your appointment) , nonexistent coordination with other medical facilities (especially the VA) to get authorizations and medical records, and if you must cancel an appointment you might wait 5-6 months to get another one. And this is just my personal experience in dealing with them over the past several months. Most fast food restaurants on a bad day are ran better than this clown show on a good day. IMO, no matter how good the doctors are, it's not worth all the wasted time and effort you are going to spend to get in front of a doctor for a few minutes. If you have other options use them, if you value your time and sanity. Your experience can't get much worse than using these guys. read more

Money grab to bill as much as possible including using non-participating labs and facilities

My experience with AGAVNP Patrick Bucayu was deeply disappointing. He was dismissive and showed little patience when I asked questions about my care. Instead of answering me respectfully, he spoke down to me throughout the visit. I am currently dealing with kidney stones and expected at least some compassion. Instead, I was told to focus on prevention with no empathy for what I'm currently experiencing. He also assumed I don't drink enough water, which is not true. I hydrate consistently every day. Patients deserve to be treated with dignity and have their questions welcomed, not shut down. read more

I concur with the low ratings of the organization and efficiency of the scheduling and office visits that others have posted - they are the worst I've seen! The technicians administering the treatments for bladder cancer were on the other hand very good. However, I would not let Dr Christopher Smith take my blood pressure. If you see him coming - RUN !! I have finally done just that and am being treated by a professional/efficient and caring crew in a nearby city. It's an hour and a half drive each way, but you'll probably wait that long in the waiting room of First Urology anyway. If you can do the same, you'll also likely find that it is about patient care and wellness and not about arrogance and $$. read more

If you have any option at all, even if you have to drive to another city, stay away from this operation. They literally could not have screwed up my experience at any additional point. Every single solitary point along the way - up to an including my follow up visit after kidney stone removal. It's beyond comprehension how incompetent they have been throughout. At least they were consistent. And now I'm supposed to trust them ever again with anything to do with my body? How about no. They have set a new level for the level of incompetency possible. read more

Patient care!!!! My cousin has a kidney stone! Huge! Infection, bleeding, and severe pain! The past four weeks have been terrible for her these doctors know they have a monopoly on this area of care! They will do everything NOT to take care of you! Also, the staff that is soooo disrespectful! read more

I always receive prompt service and even when the line is long, it moves quickly and efficiently. I've always been satisfied.

They do not answer the phone ever. I have tried calling in the morning, at lunch time, and in the afternoon. They do not answer the phone. I leave a call back number. They never call you back. They are the only Urologist in Louisville, and they know it. They know you have no choice but to tolerate their completely unprofessional behavior. read more

Trying to schedule an appointment. After a trip to ER. On hold for 20 to 30 minutes each time...transfered a few times....sent to voice mail. Very stressful. read more

Communication and trying to get thru to any of their numbers is impossible!! if they need more people they need PLEASE HIRE!! Gave them correct information on cell n to reach back to us and they called land line. Gave them several times correction on incorrect medicine info they had and because of miscommunication we almost had our surgery canceled.I have heard many complaining about them not answering their calls and not returning calls. read more

Well.. I have joined the kidney stone club. I've been in some of the worse pain in my life the last 2 days. Thanks to First Urology and Dr Richard Medley, it's removed. Now I'm in recovery. July 4th Holiday and the only Dr capable of doing this in our area was Dr Medley.. everyone else was out on Holiday. He was able to get me in on a tight schedule. He was definitely my hero this weekend. Also wanted to thank UL SOUTH hospital for taking care of me on July 4th and Clark Memorial Hospital for my second ER visit and for the lithotripsy procedure. This review will be posted for First Urology. read more

Don't go see Dr. Meiers. He is horrible. Does not listen to patient, orders a test that was done at Louisville Surgery Center on a Friday at 4:00, then rushes through the procedure and messes up, no apology, no bedside manners at all. Wouldn't call me back either. I guess he thinks he is above us patients!! Horrible!! Don't go to Louisville Surgery Center either. They charge outrageous prices and do not let you know ahead of time your portion so you can decide whether or not to have the procedure. Dr. Meiers, you are not perfect and you should've apologized for what the nurse said to me later that you were in a hurry but I guess you think you're above that!! Well sir you're not, shame on you. read more

Is this office busy? Yes. Do you have to wait at times? Yes? Is the wait worth it? Most definitely. Dr. Christopher Smith treated me with kindness, care, and professionalism. I was in such severe pain from bladder stones he scheduled an emergency surgery over a holiday to basically give me my life back. I can not say enough good things about Dr Christopher Smith and his surgery scheduler Faith. Thank you for taking care of me. read more

First Urology needs to be broken up, they are a monopoly. There is nowhere else to go. Jurige will ask you how you are doing and walk out of the room while you're talking to you. He fudges my PSA. I know that because I get a physical every year and it's very good. I switched to Becker and the nurse came in after making me wait 30 minutes and told me he didn't need to see me. WTF, then why am I here? Don't waste your time. I know a Dentist and he suspected that he had cancer and they told him he didn't. He did a self examination, turned out he was right. If I could give them minus fie stars I would. read more

In April 2023 I underwent the aquablation procedure to address my enlarged prostate. The aquablation did not go well. I was told I experienced "light anesthesia" which enabled me to move during the procedure resulting in the robotic arm cutting where it should not have. For almost a full year following aquablation, my urological situation was a mess. Following the procedure I initially experienced intense pain and eventually, over a period of months, it was eventually reduced to moderate pain which never went away. I also struggled with urgency early on and frequency throughout my "recovery". In sum, my quality of life following the procedure was worse than it had been prior to the aquablation. After almost a year of this, I obtained a second medical opinion from UofL Urology. The UofL doctor advised that had I not told him that I had had prostate surgery, he would not have suspected it given the massive size of my prostate. He referred me to a urologist with Vanderbilt Health in Nashville as he felt I required further surgical intervention (the Vanderbilt urologist specialized in the HoLEP procedure). The urologist at Vanderbilt performed a cystoscopy and also advised me I had a massive prostate and the prostate tissue was actually extending into my bladder and causing a partial obstruction (ball valve obstruction). I had a HoLEP procedure at Vanderbilt in February 2024. The HoLEP procedure was wonderfully successful. Since that time I have never experienced any pain when urinating, and I have exceptional flow. My urological health has been restored. I dealt with First Urology for many years and was satisfied with their non-surgical care. However, I hope your surgical experience with First Urology will be much better than mine. Alan G. read more

I have never experienced anything like the level of incompetence as I have experienced at First Urology. The actual treatment may be good. It's hard to tell. I had a lithotripsy procedure last year and had set an appointment for a 6 month follow up. When I was ready to go to my appointment I received a call from F.U. and was asked to set an appointment. I mentioned that I already had one and was planning to leave shortly. "Oh, that appointment was cancelled" was their reply. I had not been notified of that cancellation. So, we set another appointment for approximately 2 weeks later. I received a call telling me that appointment had to be cancelled. I was asked if I could do a virtual appointment the next week at 8:45 a.m. and I agreed to do that . I waited at my phone for notification, and waited and waited until I could wait no more. I went to work and I happed to be in noisy environment and missed the call which came in an hour and a half later. After cooling down a bit I called and expressed that I was running out of patience and I was asked if I would be willing to see a different doctor and I agreed and we set an appointment for the next week. I did go to that appointment and the doctor felt that I should have a cystoscopy. I set an appointment before I left and was told it would be at a surgical building in downtown Louisville. And of course, as I should have expected, they had no idea who I was and F.U. had failed to let them in on the plan. I am now done. I have been in pain for months. I will be going to U of L Urology and hopefully they have a clue. read more

Zero stars. I live in Louisville. My appointment this morning was at 9am in Jeffersonville Indiana. I had to pay tolls, etc. I received 5 text message reminders, including the address in Jeffersonville. Oops! Wrong address. Audubon. GO ELSEWHERE! I'm extremely disappointed. read more

This place is the worst I've ever experience in my 45 years of life. I had an appointment in June 2024 that was cancelled by FU. They rescheduled it for two days later at a certain time and arrived at that time. They told me at the front desk I was an hour late even though they told me this was the time and date. I was told since they were all booked up for that day I would need to reschedule again for late Sept. I rescheduled and after arriving on that day, I was told at the front desk they didn't have me scheduled for that day and would need to reschedule again. Since FU has a monopoly in this area, I wish I had another choice of doctors. read more

Everything! This is the Most ineffective business I've ever been too. Don't go unless you have months to waste!! Don't usually see doctor, no one returns calls, hard to scheudle appointment or get any responce to calls. They simply take your money read more

Would be nice if the phone system worked. When I hit #2 to schedule an appointment it say extension not valid. Also tried #1 for a physical's office also not valid. read more

Sever pain led to ER visit and discovery of kidney stone blocking kidney to bladder. Sent home & call for appointment with 1stUrology. Multiple calls, messages left never answered. 2 days later back to ER completely blocked. 1stUrology DR admitted me and placed a stent, did not remove stone. PMC called and 2 days later to PMC for 1st Urology to remove stent and stone. Sent home & call for appointment with 1stUrology. Multiple calls, messages left, finally found a human who would callback with followup appt, but they never called. 24 hrs later 103 fever, back to ER. 3 days in the hospital waiting for culture to find out what infection was psuedomonas pyelonephritis. calls for followup again no answer. finally stayed on the line for 1hour 45 minutes before someone picked up. Transferred twice, again, will call back with followup appt, no answer. These people failed to treat me properly, AND used contaminated equipment costing me 3 days in hospital in fear of kidney damage. If ever referred to 1st urology, DON"T DO IT!!! Find someone else even if it means leaving Louisville metro area. read more

Gray staff, the scheduling could use some help though, line was around the waiting area at check in

Dr Mier is great. Did minor surgery on me and all went well. Very nice and concerned. read more

dr Medley Worst . at exam i said i have ? and he led me to exit door & left me there. cancelled tests ordered as No explanation of what or why tests. production line! monopoly. Medley not the only one!! Go out of town not In IN either as 1st is there too! read more

The staff and physicians are very friendly and helpful. I had to change my care when I move back to Louisville. I was worried but, everyone there was so friendly and nice. read more

I had two separate appointments with Dr. Eifler and did not see him either time. I was handed off to nurse practitioners both times. My last visit I waited 90 minutes before talking to a nurse practitioner, Stacy Karem. What she told me was summarized in less than 20 seconds and could have been handled with a short phone call. I waited 90 minutes for 20 seconds of information. I voiced my frustration and lack of respect for my time. Stacy showed very little empathy and gave a half hearted apology. I asked if I should expect to block 2-3 hours from my calendar for any follow up visits. She told me it was a possibility. I followed up with the office manager Jessica and voiced my displeasure with the lack of respect I was shown and how bad the experience was. I will likely not return and encourage others to find a different urology office. read more

Dr witting is very kind and non judgemental towards mtf patients he acts accordingly to each person and trys to figure out what would be best for them read more

If you wanna see a man run, just say the word "Urology"! That will make you run to the hills! Fast! I am not fond of Doctors, but if I had to go to a Urologist, I would have picked the right place to go! "First Urology" was the right pick! When I had pain in the kidney one evening that progressed, I knew I had to see somebody, fast. Kidneys are something you don't mess with if something goes wrong. So I made an appointment, a and within 2 days they fit me in. The LNP consulted me, after that I went to another room to get a CT scan. Then, I guess about 20 minutes later the LNP read my scan, then told me what she saw. She gave me a few options to choose from. She was extremely polite, professional, and told what to do and what I could expect. No sugar coating it either. I felt better knowing what had to look forward to. People should know that working in Urology is extremely stressful for the staff there. I mean, you can imagine the suffering, the complaining, people in serious pain. If you want to see people in pain, go to a Urology Waiting room. It was sad to see. The staff did a great job for what they have to deal with on a daily basis. God bless them! I felt like I was in great hands when they cared for me. Thank you! I am better now, and would strongly recommend Urology One for any care you may need. read more

First Urology - Waiting Room - Urologists Near Me - Louisville, Kentucky

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This is the absolute worst facility to deal with. their phone system and and customer service sucks. I've waited 2 weeks to try to get my prescription and they say it's been called in and then it's having to be reviewed. I've called 4-5 times and keep getting a run around. I will absolutely be looking for someone else to go to. problem is they have the monopoly in the kentuckianna region. worst urology clinic ever!! read more

I have been a patent at First Urology for years and I have never had a problem with my doctor. As mentioned before, it is like an assembly line when you enter the waiting area. There are five attended stations and you have to stand in line to see one of them. However, once you are taken back to the patent rooms things are more friendly. The staff is helpful and friendly. read more

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Had an appointment in March at the 2400 Eastpoint Pkwy Ste 560, Louisville, KY 40223 location. May I'm getting a bill that states Medicaid. This was the first time I had seen them in 7 years, I filled out paperwork and even told the receptionist my insurance had changed. She did not update any of my information. Even shows my wrong primary care on papers I received . This place is a joke. My pcp had to call in a referral because no one at the call center can answer the phone. Also called the number on the bill and was given a link that doesn't update your information. Ridiculous. read more

What a completely deplorable visit that was! I was referred to FU ( and I know now that doesn't stand for First Urology) by my PCP for some legitimate concerns/issues I had been experiencing and was chastised by the doctor (Dr. P) for being there "just to get some pills"! WTF!!?!?!? Never Again!!!! F You FU!!!! read more

My mother had a bad experience with First Urology in Louisville, Kentucky, at the Dixie Hwy location by one of its doctors. We were giving misleading information, the procedure was deceptive and the doctor was rude, unprofessional, and deceptive. As her caregiver, I filed a complaint. To my surprise, they dismissed her from their entire practice, so that she can not be seen by any Urologist. This was nothing more than a form of retaliation due to the complaint I filed against the doctor. My mother has done nothing wrong. I will be seeking the representation of a local attorney. I find it strange that they were quick to dismiss my mother from their practice, but when I filed a complaint against the doctor, they still have informed me of the outcome. First Urology and its representatives, especially leadership are all unprofessional. read more

They incorrectly filed with the insurance and have been trying to collect money for 4 years that I do not owe them. In a conference call, my insurance agent explained to them that they filed incorrectly and how to amend the request and they are still harassing me. Go to another practice, This one is very unprofessional. read more

Choose someone else... anybody else! I had trouble with these arrogant doctors 10 years ago, and foolishly took a second chance. The first time they immediately wanted to use the knife. The second time was also ALL about the money. I had never had a catheter. They shoved one in me causing me extreme pain, then walked out the door. No instructions, no care steps, no future follow-up. While suffering pain, and confusion, the clueless desk girl kept running back with my care instructions. It would have been comical if it weren't so sorry. My future urology needs lies with other's, never ever again First Urology. read more

I had a 10:10 appointment, I arrived at 9:50 and I've been waiting an hour to be called back to meet the nurse. This place is a joke. This is my second time here and each time the customer service gets worse and worse! read more

I would give negative stars if I could. Husband referred due to high PSA. Biopsy confirmed cancer. Dr. Linden couldn't be bothered to answer questions, just said radiation or surgery. Ran a $5,000 genetic test that our insurance (no insurance) will pay due to experimental and not medically necessary. Dr. dismissed our concern and said we would only have to pay $395. Fought for months and then guess what, had to pay $395 for it. Filed lab work with out of network lab costing us another $170. Got second opinion at UofL Health, no treatment needed now, just observation and confirmed the genetic test was basically useless. This genetic test is a scam, and the lack of concern for my husband's health or our financial impact was non-existent. It's an assembly line of a practice to bill you for all they can. Go elsewhere! read more