I don't usually write reviews, but I felt compelled to share this so others can be informed before…read morechoosing Little Star Dentistry.
We first came for my daughter's tongue tie revision shortly after birth. The procedure went fine, but follow ups were only with an OT, not the treating dentist, Dr. Hananvash, until our lactation consultant raised concerns about possible reattachment. The office also recommended post release stretches for only one month, but several lactation consultants told me separately that was too short and could increase reattachment risk. By comparison, my older son had the same procedure at Tongue Tie Team, where we had easy access to the doctor and even her direct number for questions.
We later went back for a tongue tie evaluation for my husband and me, and this is where things went badly. Meredith, who handles these consults, told us the office wasn't set up for adult consults, then promised a callback that never came. After I called multiple times over several months, I only learned adult consults were actually offered when the OT mentioned it during my daughter's appointment. Meredith claimed she had call logs showing she'd tried reaching us, but we never received any calls, voicemails, emails, or confirmations, even when I had her test my number live. The intake forms she gave us were also clearly designed for children and mostly didn't apply to us.
We were then told we needed to pay $1,000 for a CBCT scan and to book the doctor consults, for both of us. No one mentioned a credit card surcharge. When I saw a charge of $1,030, I asked Meredith about it. Frustrated, I asked to speak with the office supervisor. Instead of connecting me with a manager, Meredith said she'd try to cancel the transaction. When she did, only $1,000 was refunded to my card. A few days later she called to say they'd recently switched credit card processors and couldn't figure out how to refund the $30 fee, so they asked me to pay $970 by debit card instead, which I did.
On the day of our 10am appointment, after waiting about 20 minutes, Meredith came out to the lobby and told me, in front of other patients, with no privacy, that the card company said the $30 should have been reversed, and that I needed to pay it before we'd be allowed to see the doctor. I don't understand why payment was being demanded before we'd even seen the doctor in the first place. I pulled up my card's app right there to show her no refund had ever come through. She went back to check with the office manager and eventually let us in. At that point I asked to speak with the office manager directly, given everything that had happened. She came in, said she needed to review the call logs, and offered no apology or acknowledgment of any kind.
When Dr. Hananvash finally came in and asked how we were doing, I explained what had happened. She told me I couldn't speak to her staff in a disrespectful or frustrated way. I hadn't yelled or been disrespectful. I was simply expressing frustration with how things had been handled. She insisted her staff had told us about the 3% surcharge before the card was charged, which is simply not true. My husband was present that day too and never heard any mention of a surcharge. She also said they could prove they'd tried calling me multiple times, but I never received a call, voicemail, email, or even an appointment confirmation. Even when I repeatedly told her I never received the $30 credit back from the credit card company, she didn't believe me. She wasn't willing to consider that we were telling the truth, and said if we didn't want treatment, we didn't have to proceed. At no point did she apologize for the staff's handling of things or for starting the appointment 20+ minutes late.
We proceeded that day since we'd already waited months and wanted to start therapy, but I've since decided to find another provider. Because of this experience, I now have to find someone else, pay more money, and delay treatment further. I understand adult tongue tie providers are limited in San Diego, but that doesn't mean patients should accept unprofessional treatment because of it. A knowledgeable doctor doesn't make up for a practice that dismisses patient concerns instead of learning from them. Avoid this practice.