The reason this business has high ratings is because of the previous owner (Chris) who was competent and honest. It was sold about two years ago to Harley Gomez who is incompetent and a con man. We hired him to repair our kitchen hood. After a year of lies and excuses he was unavailable to repair it but kept the money and stopped responding read more

My experience with Harley was horrible!!! I paid him almost $400 to fix my washing machine. He kept making repeated excuses about parts delay and dragged his feet for two months. He couldn't fix the issue and blamed it on faulty parts. He promised a refund and never provided a refund. He ghosted me like he ghosted other reviewers. It's a shame!! If I could give a zero rating, I would. read more

This time it was our oven. Chris is the man. He told us what part was needed and did not charge for the follow up visit once the part came in. Stand-up kind of guy. read more

Harley came out to fix our dryer. He identified what he thought was the issue and we proceeded to order the part. When the part arrived he replaced it but the dryer was still not working. He then went ahead and ran some more "diagnostics" and told us we needed to order a different part. At this point we had invested about $200 for the parts, diagnostic and labor. He told us the parts would take some time which we were fine with waiting, but he kept giving us excuses and delaying things even further. He essentially ended up not following up and ghosting us despite our multiple and many attempts . We still have not been able to get a response from him and ultimately took the loss. What kind if human being does this? This is a horrible business to deal with and I highly recommend that you take caution before proceeding with this business. read more

Harley wasn't able to repair my fridge. He ordered & installed the wrong parts that didn't correct the problem (which I paid for) After waiting a couple months for new parts (with Little communication) I ended up just buying a new fridge. He said he would refund me ( about $100) but ghosted me. Got tired of chasing him down so I called it a loss. Ended up spending thousands to replace all the appliances read more

We called for help with a problem with our washing machine after having been happy with the help we received from First Source in fixing the machine in the past. Chris and a gentleman named Harley responded. We paid for the three parts that needed to be ordered (a mistake we subsequently learned) and waited until they arrived for a second visit to install them. Harley came back. He installed the first set of parts (agitator dogs) no problem. He had significant problems installing the second part which was a clutch (which may have caused him to forget about the third part, the replacement drainage hose we paid for). He then told us we needed additional replacement parts (including a new transmission and possibly a new motor) in order to finish the job. He also suggested we just buy a new machine. During this process, we learned that the business had changed hands in the interval between the first and second visits; Chris has apparently retired and moved to Las Vegas (best wishes Chris if you read this). The name may be changing to Premier Appliance Service based on the way our credit card was billed. Anyone interested in hiring First Source may want to check the reviews for Premier. You may also want to check licensure with the California Department of Consumer Affairs for either company: https://search.dca.ca.gov/ Harley left the machine, which used to work but not well, in a disassembled state (so it no longer worked at all). The idea was he was going to get back to us with firm costs on the new repairs/parts he said the machine needed. We never heard back from him. We called another repair company. It's technician skillfully re-assembled our washing machine with no problem. Now it is working great (no need for the costly new transmission Harley said it needed). Needless to say, we were very disappointed in our experience with First Source/now Premier Appliance Repair. We basically had to pay twice to get our machine working. read more

This is a great company. Fast response via yelp and great customer service. Chris came out to house today to look at dryer. He knew what the problem was, got it fixed in no time. Also took a look at washer for me and had part order. Very happy with their service. Would highly recommend. read more

I first started working with First Source Appliance with Chris years ago and it was sold to Harley. Harley did two good jobs for me but the last time I hired him he tried to rip me off. It was a Viking stove he needed to order the parts for $1500 he said he needed to be paid upfront. I trusted him so I gave him the money. He came to the house installed the part didn't put the door of the stove back on crooked and the part didn't work. He said he's sending it back for a refund and going to get it from a different vendor. He never ordered the part from the other vendors and just kept my money. I asked him for proof that he ordered the part but he didprovide it. He told me that he would refund me but he never did so I had to call my credit card company and file a charge back and dispute the transaction. He then tried to fight the dispute saying that he did fix the oven straight up lying. They ended up giving me my money back. We got a new stove. read more

Chris saved our lives last week. We have a somewhat obscure LG built-in that started leaking water inside the freezer... icicles everywhere, 3" thick ice shelf in the bottom, water leaking out onto my wood floor. No bueno! LG was worthless as the machine is 5 years from purchase and out of warranty. Once LG learns this they literally just stop talking to you. Had an LG "service" person tell me they couldnt help me and hung up. Wow! They couldn't even help find a technician in Huntington... total dead end. Found Chris on Yelp... he called me right back, kept his appointment, identified the issue was a broken condensation heating unit, ordered the part, came back right on time and installed it... super reasonable pricing. All just in time for COVID lock down... now we have a working fridge/freezer. Thanks Chris! read more

Chris was very friendly and came out right when we called. We had a leak on our washer and he found the problem right away. It took a while to get the part in, and with the holidays it took some time to come back and finish the repair. He showed me the issue and had it fixed quickly. We have used him twice now and am very happy with his service. read more

Most recent repair service was excellent. Very old oven with difficulty getting parts. Chris really knows his stuff! Parts delay was not his fault due to current availability and shipping issues. Took more than one visit, and Chris saved Thanksgiving for us. Oven works great, thanks to Chris. read more

Jeremy was super professional, came out on time and was a generally a good dude. He inspected my ice maker took his time and explained the process as he went. That said, not thrilled to pay 130$ to be told.my.ice maker may be broken...I already knew that , that's why I called. 24 hours later when ice wasn't cranking , it would be another 30$ in labor to install a new one plus the part . He did call me and offer to help walk me through installing the new part which I bought from eBay. Felt like I was lead on a bit when I could have been told dude it's broken go buy a new one that'll $85 read more

My elderly mom ordered a part for her dishwasher in March 2021. Never received part and was charged $200. She has made several attempts to contact him phone, email and no response. On my mom's behalf i called him and still no response. My parents live on a fixed income and $200 is a lot to them. All you have to do is respond and refund their money. read more

If I could have put zero stars I would. Because of a schedule conflict last year, the repair to my stove wasn't completed. My landlord approved/paid for the repair. Since last year, I've called multiple times to get my oven repaired. Now they are saying that they don't make the part and that Chris is currently speaking to my property manager about a replacement. In speaking with my landlord, who is the property manager, she had no clue about any of this. My landlord's husband passed away who usually handles the property repair coordination. Talk about a company using and abusing a sad situation. Don't use these people. They're not honest. read more

My dryer stopped working last night and I called Samsung this morning to troubleshoot the problem. After a few minutes with customer service they said I needed a service call. They said it would be 1-2 business days before I would receive a call from the repair company to schedule an appointment. Not wanting to wait that long, I called the company myself. Their phone rang and rang and no one ever picked up. I decided that I needed to find a technician on my own. My first stop was YELP. I read reviews on many companies and decided to call Chris at First Source Appliance. I left a message on his voicemail and I also filled out the "request a quote" form on Yelp. Literally within minutes Chris called me back. He said he was booked up for the day, but since he was in my area (only 7 minutes away) he would come by and take a look at my problem. He diagnosed my problem quickly and ordered the part. He showed me a photo of the broken wheel thingy to let me know what was being repaired. He will be back tomorrow to fix my dryer. I looked at my phone and it was exactly 31 minutes from the time we first spoke to the time he was leaving my house. I am beyond thankful and satisfied for his help. I already added his phone number to my phone for any future repairs our family may need. read more

Chris came out ASAP to repair a hose on my washer. He was not only super nice, but beyond fair too! We discovered that there were more problem hoses and he actually gave me my check back for the hose and repair he had already done, and told me to just write a new check for the service call only, until I decide if I want to fix the other issues or get a new washer. If I decide to get a new washer, I owe nothing more. How nice is that? I would absolutely recommend Chris to anyone who needs appliance work done by a fair and ethical person. Both of which, I'm finding, are VERY hard to come by!! A+ read more

I would recommend using him 100%. He was punctual, communicative, and just a great guy. He also fixed my washer for a fair price and very quickly. Will call in the future for all appliance repairs. read more

BEWARE! We paid First Source Appliance $995 for our oven and ice maker parts and service... (mid Oct) he was going to also clean our washer and dryer... as he has done in the past. We were told parts would take about 2 weeks. His office lady was quite rude after a couple of calls at the 5wk mark... Chris never responded to my texts and I finally (in Dec) disputed the credit card charge for my money back. I do feel bad he was in a bad way with the hand surgery but does that mean you never bother to call your clients, sit on their money, and NEVER call them? Nextdoor has been sharing multiple occasions of this happening. Do yourself a favor and loose First Source Appliance's number!! Not cool!! read more

Chris is a good repairman and does the job promptly. He is priced well and responsive to communications.

Beware! First Source Appliance is listed as a service provider on the ULine website. Chris Serafini , the owner, came out on a Thursday to repair my ULine ice maker, collected $778, told me it would take a couple days to start making ice and to call on Monday if there were any problems. Either no repair was made or it was the wrong repair but the machine is still not functional. I called first thing Monday and learned Chris had just sold the business and apparently had scammed a number of customers in his final week/s as owner. Unsurprisingly, Chris has not returned my follow up calls or text messages. The new owner says he can't afford to warranty Chris's repairs. I've reported Chris and First Source Appliance to ULine, the CA licensing bureau BHGS/BEAR and my credit card company. read more

Called and set appointment for next day. Chris showed up on time and discovered the dishwasher problem in minutes. He also knew about the LG fridge compressor problem we had, best to stay away from LG. We were very impressed with his knowledge and full customer service. We will call him again with any appliance problem. read more

Chris came out to check out our non-draining Kenmore HE washer and our non-icemaking Samsung fridge. He got the washer working again (yay) after finding a lost sock in the innards of the washer. The Samsung could not be fixed cuz he says there is no current repair for these danged Samsung refrigerators - design defect? Class Action Suit? Although I did not have a chance to meet Chris because I was working, I did set up the appointment quickly with him and he was very good about communicating before time. My fiancee' says he was pleasant, courteous, honest, and efficient. read more

So pleased with Harley and First Source Appliance! He came on a Saturday do to a repair on our refrigerator and did an excellent job! came highly recommended and will definitely pass his information on!! read more

Chris really saved me this past Friday! I couldn't be more thankful. I was looking for someone ASAP as my washing machine just went nuts and was leaking water everywhere. In a panic I had just started dialing a few different companies on Yelp and sadly none were of any help. I then frantically dialed up Chris (I wasn't even sure I was making any sense.. haha) and couldn't have been more relieved when he said he was in the area and was able to get to my home within minutes.. he was professional, prompt and a pleasure to do business with. Unfortunately as this came as a surprise I didn't have any cash to give him a proper tip, but I will be using his services again and will make it right then! I cannot say Thank You enough for your prompt service!! I highly recommend you give him a call if you are ever in need of appliance repair. read more

Chris came out to service our washer and did a quick and efficient job. He cleaned out the drains and left it sparkling. The clothes smell fresh again! Thanks Chris! read more

I found this company on yelp, and I couldn't be happier. I called their phone number and I was able to schedule a repair tech for the very next day. He showed up right on time and expertly diagnosed my dishwasher that wasn't draining. He was able to fix it right there on-site and had me up and working again in 20 minutes. I will be calling these guys for all my appliance repair needs! read more

I talked to Chris this morning about my 4 year old Maytag washer. He was very knowledgeable and honest about my specific model. He took out time to answer my questions, was kind and patient, and I'm sure saved me lots of money. All this without him personally making a dime! He gave me an excellent recommendation for a new washer which I will follow when my Maytag completely dies (or soon!). Chris will be my go to if I have any problems with any of my appliances. He has showed himself to have personal integrity and a true professional. Thank you so much Chris I strongly recommend you! read more

Chris was awesome, scheduling was easy and clearly knows what he's doing after 20 years in the business. He took apart my old whirlpool with ease to diagnose the problem and put it back together after figuring it out. Unfortunately my washer is dead, but he clearly communicated the costs of repair and gave me other options to get me back to washing my clothes. Fast, experienced, and affordable service! read more

ABSOLUTELY BEWARE!!! Took $500 for parts to repair stove and has been a ghost for the past 2 months! Not returned any calls (at least 20) Will take to small claims...have feeling he's been there before! Read other similar reviews on this "great guy!" Money returned, issue has been resolves! read more

I rarely write reviews but I do when I come across a person or business that provide Outstanding service. I was thoroughly impressed with Chris with his knowledge, professionalism and character. I have a built in refrigerator that stopped cooling. He quickly diagnosed the issue and explained in detail how to fix the problem. He also explained the pro's and cons of a repair vs a new purchase. He wasn't trying to "sell" me on a repair but gave me a clear explanation of my options. I feel a appliance technician is as important as a good Doctor, dentist or auto mechanic. Trust is of utmost importance. I found Chris through recommendations through the Nextdoor app as well as Yelp. I have since referred him to all my friends who live in HB and surrounding areas. read more

Chris knows his stuff and gives a full, honest assessment of your problem and suggests solutions to avoid future problems. He helped us with a tricky problem with our freezer's ice-maker, which a (big) local company was previously unable to solve. Previously, before he started First Source and worked for another company, he was able to diagnose an electrical issue with our fridge and quickly obtain and install the new parts. I highly recommend First Source. read more

I have used Chris @ First Source Appliance Repair for several years now, and while he earned my trust several years ago, with his responsiveness, thorough work and fairness, today he reach an all-time new level. My Dryer vent was PACKED. To the point where I could have EASILY had a FIRE. Chris and his crew discovered it with a routine check and took care of the clean-out, right away. I am SO GRATEFUL for this. People, check your dryer venting! A Huge THANK YOU to CHRIS and his team!!! read more

The Good: This place has some of the best service I've had on any repairs. He was early, a hour actually, and had the problem finished in like 20-30 mins. As he was working on the problem we chatted and he gave me some good advice on maintenance and a bit of a money saver, only use a teaspoon of detergent for the front loading high efficient washers. Thanks to a square they take credit cards so paying is super quick and easy. The Bad: There's a $65 house visit charge. Why do people still charge for a house call? I get free pizza delivery, free Amazon shipping, free visits on my cable, gas, termite guy. It just seems like a way to get more money. It should be $65 and applied to the service like auto dealerships. I get it, you don't want to go to a place and have them say no to service and be out money for a trip. The Ben: Chris did waive the labor for installing my part because he feels like it's a defective part and should be replaced anyways.Good for me otherwise a door lock would have went from $150 to $210 for a 7 year old washer which is probably worth $200. Things seem not worth repairing and I should have just replaced it. He also gives a 90 day warranty on parts, most companies give a 30 day so there's that. read more

Christ has been out to our house twice in the last couple of weeks, once for a gas dryer and the second time for a fridge. Both times he was very professional, efficient, courteous and helpful. He fixed both problems, explained the issues, and gave great advice on how to avoid their recurrence. He even took photos of the problems and attached them to an electronic invoice. We love that he is a local businessman and obviously committed to this community. We highly recommend him! read more

Chris came out same day and repaired our oven. He was very professional and even gave us additional advice as to future appliance purchase choices. Great attitude and excellent service. Will use again read more

Earlier I wrote that Chris would not response to my calls regarding refund of $60.00 he said he would refund (part ordered over night and did not come in) My calls went unanswered, finally he answered my text, No one was monitoring his business calls and I learned he had been very sick. Today he stopped by my home in Hunt. Beach and returned the $60.00 to me. For this I thank him very much and wish him only the best. read more

Everything the other reviewers wrote plus more of the same. Nasty Kitchenaid dishwasher wouldn't fill with water to clean, but every other function was working. Chris tried to troubleshoot over the phone Friday to save me a service call. That did not do it over the weekend, so I promised to call again Monday. Jeremy showed up as promised. He figured the problem out in minutes!. No parts needed: no $60 inlet switch & valve assembly or $45 float valve/switch. Jeremy went through all the functions of this computerized nightmare and made sure it was 100%. He also politely made a recommendation as to which brand and price point to replace it with eventually when we replace the K-aid. What a guy! Thank you Chris, thank you Jeremy! Another customer for life. read more

I called to find out if first source appliance could fix my tenants oven in which the face of the oven just fell off. They made it super easy to get a reasonable honest quote and to schedule. Chris showed up on time and fixed the problem in 15 mins, he was very nice and professional. The price was very reasonable. I'm totally going to use their services again. read more

Chris was friendly, knowledgeable and on time with both appointments. Was able to diagnose my refrigerator which overheated! He ordered the parts and was back the next day to fix it once the parts arrived. Both appointments he was able to work with my schedule and my repair didn't end up costing a lot more than what he quoted. Very satisfied with the service and would recommend! read more

Highly recommend. Chris is very honest and will always tell you the most cost effective solution. I have used Chris several times and he is always honest, keeps his appointments, and prices are very fair. read more