We recently had flooding in our house and they were hired to do the clean-up and repairs. We were charged for actions that were not completed. When we brought this to the owners attention all of a sudden we were told that there were additional charges in other areas which was news to us. When I questioned those charges we were threatened that they would re-do the estimate and we would end up owing a lot more money. This is one shady company! read more

I highly recommend First Response who have worked their fingers to the bone rebuilding my house after a fire. Every person I have encountered with First Response has a work ethic to be admired. This is because of the owner Dale Richmond. He sets the tone for his company. I have been in caring and competent hands with Dale and his team. read more

I scheduled an appointment for 5 pm on a Friday for someone to come to my house and assess a water loss situation. At 5:10, I called the guy who was scheduled to come out. He said he had taken the day off to tend to family matters. He never even bothered to call and let me know. This is extremely unprofessional and disrespectful of a potential customer's time. I decided to go with Servpro instead. I don't have time for bad customer service. read more

I'm in the real estate business and deal with restoration projects from time to time. First Response Services has ALWAYS been top notch on customer service, response time, product delivery and execution of the services needed. I'm not sure about any other reviews that are contradictory in nature to my experiences with them, but I've never had a bad experience and I know I can count on FRS to provide the utmost professional service and quality! read more

I wrote a review originally and was asked to change or review what I put. Looking back on the services we received I'm appalled. We had a mould issue that took almost 3 months to have fixed. I was 3 and a half months pregnant when they started work on the house and asked them to put up a plastic sheet to stop dust and dirt spreading through the house, granted they put one up but the proceeded to leave it open whilst they worked. When the workers would leave, our appliances would usually be left in the middle of our kitchen so we had no access to our stove because I wasn't able to move it back for obvious reasons. Our 'project manager' also ended up coming down with mumps, we weren't contacted to be told that no work would be done on our house for the 2 weeks he was away, so our house was left in a mess without us knowing if work was even going to be continued at any point. The standard of the work we have received is average, the people who fitted the flooring were great but other than that the service we received and the time it took for them to do it was ridiculous. I'd also like to add that I had a dishwasher of dirty dishes that was left in the garage, we were told the dishwasher was the reason for the flooding and mould so we would receive a replacement, I left the dishes in there so we could transfer them to the new washer once it arrived (didn't expect it to take 3 months) before I had chance to switch the dishes over they had taken the old washer, full of our stuff, and disposed of it. I think that out of respect they should have at least checked it was empty before hand. IF you are still willing to use this company then I highly recommend you ask for a decent project manager to handle the work you need done, otherwise the majority of your messages and concerns will be ignored. read more

Do not use this company. We had a water pipe break, flooding my two bathrooms, kitchen, dining room, living room, laundry room, and hallway. We had to have rooms torn up and put back together and we had to have flooring replaced. The project manager lied to me multiple times about the quality and status of the materials, dates the crews would be working, etc. I was asked to pick a color off a sample board for the flooring, no information on sample board. When I asked, I was told that these were colors they had available in the exact same flooring I had. As it turns out, the color I picked was for flooring that had a 15 year warranty, my original flooring had a 25 year warranty. They assured me multiple times the flooring they were installing had a 25 year warranty, yet, they refused to show me the warranty - I had to contact the manufacturer myself. This company refused to reduce their bill for the difference in cost of flooring. Some of this flooring is already coming up. There were also multiple items they did not fix, that they included on the final bill. When I confronted them about the charges for work they did not do, they agreed to revise the bill. (They never sent me a revised bill after multiple requests). When I tried to discuss this with him and said something about his billing for work he didn't complete could be interpreted as insurance fraud - he yelled at me and threatened to sue me. The owner refused to make things right, he was very condescending, said he was placing a lien on our house. This is not who you want to deal with. read more