One of the biggest mistakes my wife and I made when our house in the White Mountains suffered…read moremajor, sever water damage impacting all floors, appliances, walls, etc. was NOT to hire SERVPRO to perform the mitigation (cleanup) services as part of the overall repair process. No, we made the mistake of using one of their competitors who took +5 visits over 2 months to complete the task. However, once that headache was resolved, we did make the RIGHT DECISION to partner with SERVPRO to complete the repair portion of the process and thank God we did because we had the privilege of working with Mr. Gordon Brown, General Manager; SERVPRO. From the beginning, Gordon took the time to insure we had a clear understanding of what the repair process entailed including potential "surprises" that might arise given our particular situation and his vast knowledge and experience that he had accumulated over his career in the construction industry. I could go into exhaustive detail and cite numerous examples of Gordon's promptness, attention to detail, ability to delivery, and just creating a comfortable working relationship with my wife and I but I won't. Suffice to say that Gordon Brown was the major reason why we are now avid SERVPRO clients and will recommend them to all our friends. My only regret is that I did not meet Gordon before we started the mitigation portion of the project! Thank you Gordon, Best, Frank N.

We had a "puff back" when our oil furnace exhaust collapsed leaving a fine layer of black soot…read morecovering the interior of our home...there were even black flames of soot inside the dryer that had come through the back exhaust...! Another words, it was everywhere... Every crack and crevice... Well, can't thank Jake and everyone at Servpro of Wyndham and Windsor counties -- Truly made it like it never happened. The house has never been this clean and it will never be this clean again! Thanks again! Lorraine

If I could zero star him I would. Took our money (50% deposit) on an exterior paint job. Said he'd…read morebe done by Aug. 15. Despite several messages giving a day he'd be there he never showed up for any of them and zero communication to explain why. The other day we finally gave up (he said he would be there Saturday, Sunday, Monday and Tuesday. (Aug 24-27th 2024). Again a no show. No return text either. We said we wanted our deposit back but not a peep. He has done this to several other people and has been charged by a court with fraud. AVOID!!!! He is a thief and a liar. https://www.reformer.com/local-news/home-improvement-fraud-victim-left-hanging/article_31f4297a-f51e-11ee-b6b8-dbc9f39a585f.html?fbclid=IwY2xjawE57UVleHRuA2FlbQIxMAABHTAcBo44BwzsiGBiaZvsFDZZZ13uKN8500en8mxhDbaeknDpfXe6xiWu1Q_aem_TGPUrS56W5oFmm5nzEGrXA

CANNOT RECOMMEND - Merrill took my deposit in April 2020 ! Asked for more money in June 2021 ! ,…read moreDoes not respond to email or phone calls, never shows up , house still not painted ! Hope he stay in business long enough to a least get my deposit back!

We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.

I had NBS do some work for me a few years ago and they were perfectly fine. Back in the Spring I…read morehad another estimate done. I was told I would hear from them in a few days. 3 weeks later, still hadn't heard anything so I called, was put into the salesmans voice mail, left a message and never heard anything. If they didn't want the business at least have the courtesy to tell me so. This left a bad taste in my mouth and makes me wonder how reliable they are now.

Northern Basement Systems installed a waterproofing system with multiple…read moresump pumps, drainage, and an air handling system. Job foreman Hunter and his crew were professional, courteous, and provided continuous status updates of the project. The crew showed up on time and cleaned up afterward. They did an outstanding job and in very cold weather. The house is an old farmhouse located in East Montpelier Center on Center Road. Basement floor is primarily dirt and or rock. The company cleared out debris then completely transformed the basement into a waterproof area. A drain pipe will be buried in the spring. The air quality of the home will be great now and we can use the basement for storage without worry. Hunter and his crew were great! I think the price for what was done was fair. Will not hesitate to use Northern Basement Systems in the future if necessary.

This guy is total POS if I could leave no stars I would he just burned my mother in law for 65…read moregrand for a not even half finished house. And he stole all the supplies and lied constantly about time he worked to over bill. There where constant stories about why he couldn't be there and tried to make her pay for his company insurance untill she realized the bill was not right. She is 75 and had a house and put all her money into trusting him with project it has now been at least 2 months since he showed back up . On top of that he stole 13,000 for a supposed electrician to come in. He is a scammer and loser and will rip you off.

Bathroom Remodel Stay clear of this guy, Gerry Goodrich and…read morehis partner, Andrew. Don't be fooled by his low labor costs, as it will be doubled by the end but the project left unfinished. Don't be fooled by his stories of woe, suck child, broken car, sleepless nights: all to justify his not showing up when he says he will. Take hold and inventory of the supplies you pay for, as they will disappear along with him. I paid him over $5100 cash to ve left with half the job done. Don't listen to his promises. They're lies. Easier to stay clear and find someone who has a good rating and insured. There's a reason why he's not insured. Take my word on this! This is my 2nd time burned by him, same scenario, broken truck, job left half done. I wish I'd learned the first time.

Servpro specialists Aaron and Aimee were at our home to assist restoring our home after major ice…read moreand water damage. What a pleasant surprise. Their professionalism, attention to detail, and respect shown us and our home is impressive in today's crazy world. They simply did their job. Efficiently, quietly, with dignity. They were well supported by their management team, and well trained in home restoration techniques. Bottom line: A Braggingly Happy Customer!

From the owner: SERVPRO of Cheshire County is the top choice for cleanup and restoration. We offer comprehensive…read moreresidential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.