I recently moved my business from the worst bank I ever had the misfortune of doing business with…read more(i.e., Simmons Bank, where it was all about them) to Central Bank, one of the best banks I have had the good fortune of doing business with, where it is all about the customer. I had almost forgotten what it felt like to deal with a responsive, customer-focused bank whose people and technology make everything easier, infinitely less frustrating, and infinitely more satisfying. From the moment I walked in the door, the positive energy and the customer orientation of Central Bank's culture was palpable. And the professionalism, competency, and responsiveness of Central Bank's people was immediately apparent. You really can feel and see the difference. In some banking relationships, inertia can take over and gradually one comes to accept indifference and mediocrity. And it may be exacerbated by a feeling that all banks are the same. Well guess what? Central Bank offers compelling evidence that all banks ARE NOT the same, and it shows in every interaction. Central Bank understands that meaningful, trust-based relationships are earned everyday. What's more, Central Bank does not mistake or confuse a series of transactions with what it means to have a "relationship." So here's the deal. If you are new to Columbia and are looking for a great bank, Central Bank is an excellent place to start. I wish I would have started with Central when I moved to Columbia in late 2019. Or, if you are a customer of a bank where you feel, at best, ignored or, at worst, abused - - do yourself a favor and have a conversation with Central Bank. I am confident you will find, like I did, that it is worth the effort. You will be glad you did.

From the owner: Central Bank is a privately held $11.6 billion bank holding-company headquartered in Jefferson…read moreCity, Missouri. The Central Bank family includes 12 regional banks, Central Trust and Investment Company, Central Mortgage Company, and Central Technology Services. We specialize in community banking, focusing on delivering leading-edge technology with a network of more than 140 branches operating in Missouri, Kansas, Illinois, and Oklahoma; and more than 22,000 ATMs nationwide.

I came in here with a compromised debit card and everyone was very nice. Felt in a way better mood.read more

Ted Campbell, the mortgage loan officer at this location does a tremendous job. I am a Realtor and…read morehave done many,many loans with him. He never gives up. If there is a way to get the loan done, he will find it. His communication skills are superb and so there are never any surprises.

From the owner: As the oldest, independent community bank in Missouri, The Callaway Bank combines old fashioned…read morevalues like fairness, respect, integrity, and honesty with modern banking products and services. Our customers have been our greatest asset since before the Civil War. Unlike most banks, we are still an independently owned and locally operated community bank. Our decisions are made right here at home, with the interest of our community and our customers in mind for all that we do.

I already posted a question , based on my interaction with the bank I gave 4 stars , the previous…read morereviews are 2 & 3 years old and I don't think are reliable . The bank tool over from landmark bank and was in transition stage so maybe that's why they had a bad rating.

Do NOT use this Bank. They replaced Landmark Bank, which was our bank for years and years. When we…read moremoved to Tucson, we kept Landmark bank. We have been good customers for years. Then, when it switched to Simmons, EVERYTHING changed. All we had was a simple checking and credit account. When my mother died, I sent them her death certificate as required by law. They are still sending her mail. My father is also on the account, but they keep sending it addressed to my deceased mother. My father is in his 80s and couldn't figure out how to use their online system. I was helping him. They made it almost impossible for him to use it. We decided to end our relationship with them and asked them to remit any monies or tell us how much we owed on the credit line. I called them over and over and finally they gave me an amount. We paid it and thought it was over. We JUST received a bill from them for $5.57. They threaten further recovery. It's amazing!! And yes, they addressed this mail to my deceased mother AGAIN. Please, there are plenty of good banks out there. Do not use this negligent firm.

Terrible place to get a loan from there online banking system is absolutely trash and make it so…read moreyou have to transfer money to them to make payments or pay a 15 dollar fee every time you want to make a payment. also when I had problems with my loan nobody in the office knew how loans worked except for the manager which i had to wait for 2 weeks and multiple phone calls to get in contact with. Overall go give your money to an actual bank and not this scam of credit union.

Run away if you can. Definitely not recommended. Their customer service has gone downhill…read more My credit card expired at the end of November 2022 and I am yet to receive the new one. Every time I call, I am told they are late with their shipment. Two weeks ago, I was told the card had been mailed and today, I called once again and was told my card is still in PRODUCTION and that they can't tell me when I will receive it. No one even bothered to inform me. Ridiculous!

Horrible service wouldn't recommend this bank to anyone. Guy working service window needs a…read moreattitude check

I live in California and wished to transfer money from my Chase account here to the account of a…read morefriend in Columbia, Missouri. I was stunned to learn that the Commerce Bank there still dwells in the early 19th-century! While, through my California bank, I can send money instantaneously using Quick Pay with Zelle (or other, equally effective systems), I discovered that--with Commerce--there's simply no way to transfer money to my friend in "real time." Yikes, Commerce, you are WAY behind the times! Better send your president and other bank officers to some sort of catch-up seminar!

Sara Meyer and Chelsea Schepers were great in assisting us with our construction loan. The process…read morewent smoothly and they kept us informed throughout the process.

Adam Fox is worthless. Screwed up two major transactions. He then tried to blame it on other…read moreemployees and he's the branch manager. Poor service and even worst management. Avoid the Carter Lane branch on Columbia. Pulled all my accounts from this bank.

Called the branch in Columbia Missouri and was met with a young, entitled, narcissistic gentlemen…read morewho thought it was more important to tout that he was in charge, than to listen and provide customer service to a prospective client that was looking to do business with their bank. He was rude, overbearing and I felt like I had been browbeat on top of his inability to listen and understand my needs.

We were moving from Waynesville but I'm from Los Angeles. I had a small county bank and couldn't…read moreZelle easily from my account to my dads US Bank in CA. When we moved to CoMo I knew I wanted to have a nationally recognized bank again. Not only were the tellers great in person, but about a week later, I got a phone call from a teller asking if I needed anything or if I had any questions. 10/10 service. I told her that they deserve much more than the two stars I had seen online. Bye bye WF and Pulaski Co! Very happy with US Bank but specifically this branch.

Best bank in Missouri. Excellent customer service, educational courses, business programs and…read moreservices ​

I've asked for help 4 or 5 times over the years and have received absolutely zero assistance each…read moretime. The most useless, canned answers, long wait times, and you have to do all the legwork when a charge is very obviously an error. Customer service is offensively bad. I like the app and the locations of their ATMs though.

Very annoying to make a Cash deposit at network ATM and have a 5 day hold…read more It is a CASH DEPOSIT. You have my MONEY. Stop charging fees!

We have had accounts with Missouri Credit Union since 2005. They've been adequate, though we've…read morehad to turn to other banks for loans because of the difficulty of MO CU. The customer service is exclusively remote and has been for some time, which makes all but the most basic banking impossible. Today I was working on my mortgage application with a more reliable institution we use for credit needs. Our Missouri Credit Union account is the only account we own across multiple brokerages and institutions that would not link. I called MO CR and spoke with a person named Sierra/Ciara who VERY rudely told me that they do NOT work with outside institutions. A call to our more reliable lender verified that this is true and well known. Do not bank with MO Credit Union if you need anything more than a simple checking account. They offer high interest rates on loans, turn down simple loans for even people with good credit, and when you go through an outside lender, they WILL REFUSE to verify your holdings. Do not let the "Credit Union" label make you believe this is a reputable institution.