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First Line Gunworks

5.0 (3 reviews)

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Ask the Community - First Line Gunworks

Next Level Ranges

Next Level Ranges

(9 reviews)

Staff is friendly and helpful. The range has top notch electronics and the cost is very reasonable…read more If you're looking for a place to shoot this is it!

Atrocious customer service. Just wasted 90 MINUTES standing around. I called ahead and asked if…read moreTroy was going to be in. They said "Yeah, he'll be in at 10:30." I then drive forty minutes, walk in and ask for him. Here is exactly how the conversation went: "Hey, is Troy in?" "Nope" "I just called and they said he was in at 1030. It's 11:15" "Nah, haven't seen him" (five seconds of silence) At this point, I'm already annoyed. No "He's not in but what can I help you with" or "Let me see if someone else can help you out." Just staring at me like I'm retarded in silence. "Okay.....can you tell me when he's in?" (Five seconds of silence) "Yeah" A minute later I get "Yeah he's not in today." Cool, man. That's not what I asked. I asked when he's in and didn't get an answer. That doesn't help me at all. He then says he can grab a guy named Mark to help me but he's in a meeting. I eat next door to kill time and come out and ask for him. "Yeah, he was just down here. Let me grab him." Cut to 45 minutes later I'm standing there wondering if they forgot about me or if Mark is even a real person. A few people asked me if I needed help and I told them I was waiting for Mark and they went on their way. I briefly talked to the same kid who stared at me like I was an idiot about my plans to trade-in my gun for an SBR. He was clicking around on the computer for a few minutes. I went to the bathroom and walked back over towards the computer and he walked past me without saying anything. That's the last interaction I had. I stood around doomscrolling for what felt like an eternity before I finally left and decided I won't be returning here. I wanted to do a simple trade-in and buy another rifle. This should take like 30 minutes tops. There were zero customers there. 90 minutes later they've lost my business for good. Edit: the owner replied saying "This isn't how we treat our customers!" but the reviews say otherwise. Looks like I'm not the first to be ghosted by staff.

First Line Gunworks - gunsmith - Updated October 2026

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