I enrolled my daughter at this location with high expectations for a safe, nurturing, attentive,…read moreand structured learning environment. Unfortunately, my experience over time raised several concerns that ultimately led to me seeing the truth about this location.
One of my primary concerns was basic hygiene and attentiveness. On multiple occasions, I picked my daughter up with visible food residue still on her face. I also observed dried nasal discharge on her face and even on the back of her hand, as if she had attempted to clean herself. I began noticing similar issues with other children as well, including children walking around with excessively runny noses for extended periods without staff intervention. I'm sure this is why the kids are always sick.
In addition, there appeared to be a lack of situational awareness when it came to children's comfort and supervision. There were times where clothing did not seem appropriate for the weather, which further reflected a lack of attentiveness to individual needs. They would take the children outside without coats while it's cold.
More concerning were multiple safety incidents involving my daughter that were handled in an extremely dismissive manner.
One incident I personally witnessed on camera involved another child pushing my daughter three times back-to-back until she fell to the ground, while a teacher stood directly beside them without intervening. Later that same day, I noticed a bruise on my daughter's leg. When I reported this to the director, Erin, I was told the video showed my daughter "falling into the teacher's lap," which did not align with what I personally observed on camera. I was also informed that no incident report would be completed because the injury was not from the neck up.
Another incident involved my daughter being struck in the head with a toy by another child, leaving her with a swollen bruise and lump that was black, blue, and purple. At pickup, staff appeared very nonchalant about the situation, simply stating that they "put ice on it" and that these things were "normal." While discussing this incident with staff, another child nearby was actively biting another child while staff stood around without immediately intervening. When I pointed this out, the response I received was dismissive instead of reassuring.
I also observed what appeared to be inconsistent treatment and favoritism within the center. When I inquired about my daughter transitioning to the next classroom as she approached the appropriate age, I was told it would not be possible because of lack of space and something regarding the way they pick who goes to the next class. However, I personally observed the director's granddaughter transition out of the same classroom within approximately 2-3 weeks. She doesn't talk, isn't potty trained and is only two months older than my daughter. Her mom confirmed these things to me personally. This raised concerns for me regarding whether policies and opportunities were being applied equally to all families.
In addition to these concerns, I often was dismissed when attempting to advocate for my child. Erin's communication style frequently came across as condescending, defensive, racist and lacking empathy whenever concerns were raised. Rather than feeling supported as a parent, I often left interactions feeling unheard and uncomfortable. I also recorded my second raised concern that I had with Erin. So if anyone wants proof on the way she handles things, I will send you the video!
There were also instances where staff appeared more focused on phones and side conversations than actively engaging with the children. The environment is more like passive babysitting than a structured educational setting focused on child development and attentive care. My daughter went from talking and being expressive to crying and whining all the time. When I asked to speak to the owner Erin continuously lied and made excuses.
For $525 per week (approximately $2,100 per month), parents should be able to expect attentive supervision, professionalism, cleanliness, accountability, and equitable treatment. Unfortunately, that was not my experience. Also the front desk worker Suzie as well is extremely disrespectful. I just left the school so upset that this is the way they handle people who pay their hard earned money. Erin is a liar as well. She claimed I was rude and used profanity when my child was hit on by another child. Which is a lie! Watch the cameras for one full day while your child is there and I PROMISE YOU WILL NOT WANT YOUR CHILD ATTENDING THIS EXPENSIVE BABY SITTER!
UPDATE:
Notice every response is signed "Karim B. (Owner) mine is "Center Administration and Compliance Team". Erin is in fact a big part of the problem. Parents can draw their own conclusions regarding how concerns are handled when serious safety and supervision issues are raised.
