Convenient location, parking, friendly, fast service, knowledgeable staff and professional.read more

By far the slowest bank in the world Very outdated and no…read morepride in there customer service

Very convenient location with access to 24-Hour ATM's…read more Cruising around town it's not far from Rob's Good Times Grill and Kauai Brewing Co. Grabbing some cash and making the dash!

We are new customers at the credit union and love it! This is a very friendly banking institution…read morethat is committed to its presence and community on Kauai. If you need banking services on the island of Kauai, this is the place to bank !

When this bank was Kauai Community Federal Credit Union, it was great Now that it changed its…read morename, it seems they changed how they do business also. Trying to contact someone on Kauai is impossible. There is no direct line to any branch. The Lihue phone number listed on Google routes you to a mainland answering service with representatives that are beyond incompetent and unprofessional. I literally spent 40 minutes just trying to speak to someone at the Kapaa branch. I never got through. Why? Because the first 2 times I called the Lihue number, the mainland representatives hung up on me. The third time I called I actually got "patched" through to Kapaa but the call for some reason sent me back to the mainland reps and I again was hung up on. I absolutely refuse to be treated like this by rude outsourced phone reps. What happened to this bank? I cannot believe how poor their customer service management has gotten. I have a urgent issue with my bank card but they have mad it so unpleasant and impossible to get a branch worker on the phone that I'm going to close my account and bank elsewhere. I can't be the only one having such a horrible time getting in touch with them.

They need to stop intentionally timing debits and deposits to overdraw accounts and then charge $30…read morefor each debit, thereby draining the account of incoming deposits (over $1,000 in a month) despite repeatedly requesting and being assured that OD (which I didn't even have) or debits beyond the account balance would NOT be paid. But when it kept happening, the story then changed to they HAD TO pay them because they could be utilities with life or death medical equipment depending on them. Yes, I totally thought it sounded made up too, and it came from the same manager who supposedly turned off the OD payment capabilities the last time the "black hole" of fees sucked the life out of my account balance the last time. In over 30 years, I never had this problem before. But ever since I refinanced my mortgage (with Loan Depot) , it seems like this mysteriously began happening. It only ended when they suddenly and without warning, closed my 30+ year old account, claiming my international money transfer was deemed "suspicious" by the back office. WTH? When I opened my new account with BOH, they said it wouldn't be a problem since it's up to me what I do with my money. I can only conclude that refinancing with another lender made them either want to make up the difference with fees, or not want me as a customer any longer. And getting "dumped" without warning, with almost $30k in my account, 3 direct deposit income sources, and almost 20 automatic payees established, was HUGELY inconvenient, resulted in late payments and no place to receive my deposits until my new account/direct deposit could be established. I wouldn't have believed it myself if it hadn't happened to me. But spare yourself the disappointment, expense, and frustration and AVOID ASB for you've been forewarned! If not, you do so at your own risk and, well, kind of deserve whatever they will come up with for you. At this point, I can only laugh about it. But believe me that it was so NOT FUNNY! Aloha and good luck!

My coworkers warned me this place was a mess...I walk in, ask their policy for cashing a payroll…read morecheck if you don't have an account. She has plenty of time to answer my question truthfully BEFORE I endorsed my checks, but FAILS to do her job and answer the question I asked. Now I have no choice to give her my address and fingerprint bc I already endorsed the checks. I was upset. I said, "Really? You're telling me after I endorsed the checks? You don't need my address." She raises her voice and demands it. Her coworker tells her how to do her job and then she tells me to put any address. So guess what? I was right. You don't need it! Then she has the audacity to demand my fingerprint. What????? Does anyone know what CONSENT is?!??! I have every right to be upset and express that I don't appreciate being treated like a criminal just to cash a payroll check. A normal person would apologize since my point is SANE and VALID. I asked the policy before deciding what to do. Instead she escalates things by yelling at me and telling me to go file a grievance if I have a problem. Or you could just have some respect for me. That would be a lot easier. Change your policy so that you obtain proper legal consent instead of tricking people into doing things they don't want to do bc you are holding their paycheck hostage

Never do business with Gather. We took a car loan with them. Never missed a payment. We moved to…read moreTexas, made payments on the car while it was still in Kaua'i. We told them we wanted to ship the car to Texas. They said we had to give them 6 months of payments that would NOT be applied to the loan, along with a stack of paperwork to justify why we should be able to ship it. Such bullshit. They admitted that they do this in order to encourage people to sell their cars and then move to wherever and buy another car all over again. Such f**king bullshit. Now we have to sell the car or find a mainland lender to pay them off just so we can ship our f**king car. Never again. Avoid Gather Federal Credit Union like the plague.

As an FYI: This is not a bank location. We stopped by to open an account and no luck...read more

Tried to call to get information about opening an account. Went through massive phone tree to be…read moretold that there was a 30 minute wait to speak with someone. If that is an indication of the service level of this bank it is not for me.

The bank is in terrible disrepair, the countertops at every station are a mess. There is often 1 or…read more2 tellers with a line of 5-10 people waiting, so simple transactions can take 20-30 of your time. There used to be great tellers, but they are all gone. Bottom line is it's poorly managed, which is apparent when you look at the state of things.

The staff at this branch are awesome and has always given me great customer service. The only…read morecomplaint I have is that the ATM's there needs to give more options when it comes to change. Since they're not able to give cash there. It would be helpful if the ATM can give $5 & $1 bills.

Customer service people are not helpful. Spoke with manager and wasted our time costing our client…read moremoney. Would avoid this place if possible

First the positives: the entire staff at the Princeville branch is helpful 110%‼ it's a pleasure to…read morevisit the branch in person. Now the negatives: as helpful and friendly as the local staff is, they have no control over the shortsighted corporate culture that sets the inane rules that customers and local staff have to suffer through. Most recently, about a year ago. The powers in Honolulu decided to screw up a good thing in their electronic banking system. Since then there have been multiple mistakes, deficiencies in customer's ability to keep records and apparently all for the sake of change just for the "sake of change".

This second-rate "bank" seems to operate using "technology" from the 1950's and policies that make…read moredoing business with them a constant hassle. Apparently, Bank of Hawaii experiences astronomical levels of "fraud," since they treat almost every online debit card transaction like criminal activity (especially if it involves a mainland vendor). The bank's telephone "customer service" ALWAYS has excessively long wait times and is staffed by peopole who alternate between insincere apologies, excuses, and being downright argumentative. They can say "aloha" and "mahalo" as much as they want, but it doesn't mask the FACT that even in 2025, this second-rate bank isn't ready for the 21st Century. Given the MANY other choices for banking, I'm not sure why anyone would choose to do business with Bank of Hawaii.

Customer Service! You have employees that needs to smile, greet, and be more approachable! You have…read morealso supervisors that should be more superior in customer service than the frontline employees. It's very sad when people are promoted because of tenure instead of education and knowledge. Gather needs to do better!

I was brought up in this town!I used to cruise around this credit union as a little boy in my home…read moretown and thought i was the sheriff of this place and would ride my bike all over town chasing men with my red hoodie. wheres my two dollors!!!LOL!!!MAHALO