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    First Florida Underwriters

    5.0 (2 reviews)
    Closed Closed

    Services - First Florida Underwriters

    Car and truck insurance

    Life insurance

    Homeowner or property

    2 More Services

    RV insurance

    Vehicle

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    7 years ago

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    People searched for Home & Rental Insurance 180 times last month within 15 miles of this business.

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    Bush-Thompson Insurance

    Bush-Thompson Insurance

    2.0
    (4 reviews)

    I'd give this company zero stars if I could. I am writing this on a Wednesday morning. Last…read moreFriday afternoon I called - as a potential customer - looking for a quote on homeowner's insurance. I was told that only one person could help me, and that she was out until Tuesday. I left my name and number and was told to expect a call. Yesterday came and went. I called back this morning and reached "Pam." She had a very demanding attitude, and put me on hold twice before even getting to the business at hand. She asked/demanded if I wanted a quote from her - or not. I told her I was wondering if she was going to apologize for no one returning my call, and she stated "No, ma'am, I am not." I cannot imagine the difficulties I would have with this firm if I purchased their product and then had to make a claim. I wanted to deal with a local business, but certainly not with Pam at Bush-Thompson. She sounds hideous!

    I am greatly disappointed in the lack of service in regards to obtaining a quote on both auto and…read morehome insurance to compare with my current policy. In July, 2017, I talked with Patty at the Orange Park office and I followed up by emailing my policy coverages and accident history to her per our phone conversation. Never heard a word back. Seven months later, in February, 2018, I utilized their website in submitting a request for both homeowner and automobile coverage. I waited 5 days for a call which never came. So I called the office on Friday Feb. 23 and was transferred to Patty. Left a voice message requesting a return call, which has not occurred as of March 3. I can only surmise that this company does not either want or care about potential new business. Possibly, either the emails or submittal button on-line not working properly are the culprit. Whatever the case, the system is dysfunctional from technology to the human element. A rating of 1 is a stretch, it should really be zero if that rating existed.

    Ron McCann - State Farm Insurance Agent

    Ron McCann - State Farm Insurance Agent

    3.0
    (2 reviews)

    I had been a customer of this business for over 30 years. That relationship ultimately ended due to…read morea failure to ensure that my insurance premium was paid. The issue arose when the insurance company was changed and proper follow-up was not completed. I contacted the office more than 30 days ago to have the matter corrected. At that time, I was told that they had contacted the mortgage company and provided the required insurance information. However, approximately one month later, I received another letter from the mortgage company stating that there was no insurance coverage on the property. I contacted the office again and requested that, since they indicated they would be emailing the mortgage company, I be copied on the correspondence. When I received the email, it was sent only to me and not to the mortgage company. Additionally, it contained incorrect information: it referenced the wrong insurance policy and the wrong property. The information was being sent to the incorrect insurance company. Specifically, the house that does not have a mortgage was listed with policy information intended for the house that does have a mortgage. At that point, I simply wanted the issue to be properly handled and resolved by their office. However, in their response dated 12/15/2025, they did not state that they would take responsibility for resolving the matter. As a result, I no longer had confidence that the issue would be addressed correctly or at all. Due to these repeated errors, lack of follow-up, and loss of trust, the matter remained unresolved and ultimately led to the termination of a long-standing business relationship.

    My family has used him for almost everything for two decades. He truly cares about his customers…read moreand provides wonderful service. Highly recommend!

    First Florida Underwriters - homeinsurance - Updated July 2026

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