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    First Fidelity Bank

    1.0 (1 review)

    Services - First Fidelity Bank

    Personal banking

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    6 years ago

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    True Sky Federal Credit Union

    True Sky Federal Credit Union

    (2 reviews)

    Recently sent checks to pay our loans off we have with true sky. We have a receipt showing a date…read moreand signature from when it was delivered and who received the checks. Almost 3 weeks later we realized money was taken out of our account because true sky has not closed out our loans with the checks we sent. I called to sort this issue out, was told this person is waiting on a response and that I would get a call back, never got a call back. Two days later my husband physically goes to the bank to sort the issue out, he was told to hang tight while they figure it out. He waits for an hour and no one can seem to find the person responsible for these checks and promised my husband he would "call him back", never called back. Going on almost a week with no answer as to why our loans are not closed out with the checks that were proven to be delivered to that location, seriously can not believe we are having to deal with this. Anyone we call has "no idea what's going on". I guess it doesn't matter if we call or go up to the bank we just can't get help because people don't know how to find the person that lost our checks. Insane. So, if you are not wanting to be constantly ignored and want to take a loan out and actually be able to close it when the time comes because of someone actually doing their job, then I recommend you go with literally anyone else but TrueSky.

    Doubting they are customer friendly....having to be deligent with direct deposit messed…read moreup and then blaming the poor customers....by demanding fee. Did notice the older staff gone ...... Call us back...

    First Fidelity Bank - banks - Updated May 2026

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