Bank associates lack knowledge or basic professional skills. An associate told me I needed to go to…read morethe downtown location to handle my transaction and when I looked up the location the website stated that it is closed. She reassured me that the branch was open and could handle my needs. I drove all the way downtown in traffic only to find that the branch was closed like I told her. Absolutely ridiculous. They also never answer a single phone call when you call this location. Building gets plenty of business but is dirty, and run down.

I had an appointment with Lori Ayala, Chase Bank in Duncanville, Tx, to assist me with a Fixed…read moreAnnuity Withdrawal Authorization request. Chase Bank advisors had assisted me in 2012 and 2016 with the same request. To my surprise, Ms. Ayala did not know how to process and fill out the paperwork. She submitted two requests to the Genworth company and one I understood was a mistake on her part. I called Genworth one week later and was told that the paperwork was not being processed because of the error in submission that came from help given to me while I was at the Chase Bank. Please advise those who assist 75 year old people like me that your bank customer service cannot help us. I was so disappointed after spending almost 2 hours with Ms. Ayala trying to get the right form filled out correctly as I had the experience with other Chase Banks in DeSoto and Cedar Hill, Texas

Great customer service! Everyone I have ever interacted with his been very kind and helpful.read more

I actually began my journey banking here when I was 16. My parents insisted I needed a savings and…read morechecking account. I didn't even have a job???? They opened the accounts in my name. At that time the bank was named "Western Bank & Trust". When my children were born and turned 6 months of age my parents opened up savings accounts for them. It was an awesome thought as grand parents and great grandparents deposited money into those accounts for birthdays, Christmas, and special occasions. They were also able to purchase savings bonds at ease for my kids. The savings bonds matured and so did my awesome kids lol. I've kept a Safety Deposit Box at this location which I have had for over 30 years. I have NEVER had any issues or discrepancies with any of our accounts. They are extremely helpful and offer great customer service via phone or in person. I can't compare them to other larger banks as I only bank here. So of course I would recommend them.

Didn't answer the phone and made me drive all the way up just to ask a simple question.read more

This is easily the worst Wells Fargo branch I have ever been in. The customer service is beyond…read moreawful. They refused to let me into my mother's safe deposit box after her death even though I had a key and a court order. Then after being told we would not be coming back to try to get in, they continued to send fee statements for the safe deposit box for months. They are still sending them even now - many months after we told them we would not be dealing with them any further. The manager, Curtis, refused to remedy the situation even after involving the national customer service representatives. They made a bad situation way worse and more difficult. As a 20 year customer of (other branches of) Wells Fargo, this branch is one I will avoid at all costs!

I used City Credit Union to establish a new loan for my Tesla and Starleisha O. was amazing! She…read morewas my loan officer during the process and I couldn't have been more pleased with the service that she provided. She was extremely helpful and answered all of my questions in a timely manner. If I could give 10 stars I would! Thank you again, Starleisha!

I'm not going to use this bank or its other locations. They screwed up my account and refused to…read moremake it right. This is the most "country" bank. The bank doesn't even have a manager to get their employees in line. I'm done with the stupidity . I wish there were minus stars.

They have three employees here but only one is actually working…read more The manager (Cesar?) is just walking around trying to look busy. Thank you to the very pleasant lady, Cassandra, who was able to help me after the other 5 frustrated customers in front of me. If the review was just based on her alone....5 stars no question!

I stopped by the ATM at BOA on Cedar Ridge. I wanted to get $60. Imagine my surprise to learn the…read moreATM only issues in denominations of $100! I do not want to be carrying $100 for two reasons: 1) Safety and 2) Too easy to spend. This location just keeps getting worse! BOA closed the full-service location on Cedar Ridge and it has put enormous pressure on the Camp Wisdom location.

Hello everyone my name is Breana, Ms. Viola S. here at Credit Union Texas at the Desoto Branch has…read moreturkey helped me on this morning and I really appreciate her

Came in close to closing on a Friday and still received first class service. Zee answered all my…read morequestions and helped me work through an issue, even though we went a little past closing time. Happy to be a CUTX member

I've been a customer of BOA for almost 30 years. When I have had a problem with BOA in the past, it…read morehas always been with an individual employee, not the institution itself. This time, it is BOA's practices at fault. I deposited a check for over $7,300 this afternoon. When I looked at my receipt, it indicated the funds would not be available until next Tuesday. Today is Wednesday. I was so irate, I forgot to take my debit card out of the machine. I started to head home, but was still so incensed I pulled over to call. Reaching a live person was frustrating. The bank's automatic system proved to be a hurdle. When it claimed to have sent a verification link, nothing appeared in my texts or email. By dint of sheer perseverance, I finally reached Jenyce in Alabama. We first addressed the captured debit card. Jenyce was professional, goal-oriented and very nice, which helped my blood pressure. She said it would take four to six business days to get a new card or I could opt for expedited service for $15. I have received new cards in two to three days before without expedited service, but did not quibble. I accepted the fee. Then we addressed the "hold" period. In almost 30 years, I have never had a deposit bounce, I have deposited larger amounts with a lesser hold time. I had no problem with a one-day hold, but five days! Jenyce insisted this was bank policy for amounts over $5,500. I said this was hogwash. The check was not drawn on Popeye's Gun and Drug Emporium; it was from Fidelity. And we both know good and well, in these days of the Internet, BOA will have their funds by tomorrow. I repeatedly told Jenyce my problem was not with her. I believe BOA got their hand slapped for unacceptable fees and turned right around to see where they could make up that loss. Expedited fees and time use of consumers' money seem to be the new issue. I told her if I did not get those dollars in a timely manner, I would contact the FDIC, which is exactly what I plan to do. In addition, I will take my business elsewhere and repeat this story on NextDoor and Facebook and wherever else it occurs to me. Banker's greed is a trope, but to do this to a long-time customer is unacceptable.

I was excited with how convenient this location was when it first opened but it has quickly went…read moredownhill. People leave trash all over the place and looks like no one maintains it.