Opened account online which was convenient. When we went up to the credit union the folks and…read morelobby were very nice..they helped us right away and knew what they were doing. We were in and out...plus they had cookies, cupcakes, candy, & coffee! So far this is the best credit union in my opinion yet.

I have been a member for many years, life is good until you face an issue and then there is not any…read morehelp. Maxine the AI person is terrible, says she can help, however, she can not understand anything out of her premiers. Don't hope to get help from a person, that is not going to help, THEY ALL HIDE, I can find only one number for TDECU and that is the number where you have to deal with Maxine. This is a poorly run CU, and I am going to move my two dollars somewhere else, as these folks do not show any appreciation for your hard earned money.

Yesterday I had a ridiculous experience at the Chase Bank on Garth and today I had the most awesome…read moreone! Armando Alaniz was so friendly and personable, professional and efficient. he made the process so easy. I highly recommend him if you need any kind of help with banking.

I went in this location to deposit some cash into a family member's account. The teller in the…read morelobby said that they don't accept cash for such things, but gave me several options on how to put money into a family member's account. I took one of those options and it worked out better than I had expected. I'm not even a customer and I was treated well.

Absolutely horrible staffing and complete lack of respect for customers' time. I scheduled an…read moreappointment ahead of time expecting a streamlined process, but they do not honor meeting times at all. What is the point of allowing customers to book appointments if you are going to make them sit and wait anyway? They are severely understaffed, and the employees show zero urgency. Save yourself the frustration and find another branch that actually values your time.

I love the young ladies that works at this bank. I'm old and I cause the problems, and they fixed…read more the problem. They're so friendly.

I went in to cancel my acct. the girl took my debit card and said it would be a couple of days…read morebecause of pending transactions. Well when I saw it was open I called. The phone rang forever and finally someone rude answered and said they would leave her a message. Well they didn't close it and let stuff go through. Now if I didn't have the money for a bottle of water they wouldn't let it go through. I was with Amegy for over 30 yrs and their service went into the ground.

It's a bank, so I really don't have much insight to share…read more Yes, they nickle-and-dime you, but it's a bank... I will say that one a recent visit through the drive-thru, I left my ID behind, and they were calling my home (yes, I still have a LAN line) just as I walked in the door. I make use of this bank for investment and local banking purposes; this is not my primary baking institution...

The personnel are curious. It has a small town bank feel. They are helpful and nice. When you are a…read moreregularly in there they know you by name. I see the same staff members there each time. That tells me they respect and work with their employees and a good place to work. It's a nice bank. They always greet you with a smile. Person service you don't find anywhere else. Helpful. It's secure. Police all around. Very clean. I think every Buisness should follow their model. What ever they are doing works. And they go beyond to make the customer is satisfied. Over all a well structured bank that is people friendly that has class.

Came here today expecting the worst due to one star reviews but everything was good. Friendly staff…read morefrom the time you walk in. I even saw staff interacting with children, rarities these days. Everything was quick and good. I didn't see any issues and suggest to give them a try at least once.

Awful they wasted my time coming here . Said something that was required that has never been in the…read morepast . Don't waste your time

I went in to deposit a check. The staff was very friendly as I entered the lobby, that's the only…read morereason why I gave 2 stars. The teller, Ricardo was very rude and inattentive therefore, the entire interaction was very unprofessional. I'm a healthcare worker so I know what it's like to get exhausted or even burnt out , if that's the case, take some time off so that you're not providing poor customer services. His behavior was as if I he didn't want to be at work and I was came in, bothering him. Management needs to speak to him.

If you are a white person you better go somewhere else. I stood in line for 25 minutes and was…read morenever asked if they could help me. However, they did ask everyone else that came into that branch. I needed to wire something for the business account. It became a huge ordeal and the teller ended up coming to help me after 22 other customers were helped after me. The manager never came out of her cubicle to see what was going on. I will be closing our accounts and never using Chase again. No customer service whatsoever!

I am here at this location community Resource. The employees…read moreare pretty consistent , now that helps you're life going smoother! I am here to start up 2 more accounts!!! The office manager is waiting oh her computer to reboot!, hope it doesn't take to long because my time limited!!!! Well ok now it's back on!!! OK were done!!! So this location is pretty cool if you need a credit union!!!!

Do not do business here! No information at all! Depends on who you talk to As to what any…read moreprocedures are. You never talk to the same person twice. you don't even talk to anyone at the branch you called.