One of the friendliest places I have been in a long time. Staff greats you when coming into their…read morefacility. Staff is always willing to help with questions and services. Angela Watson, Branch Manager, has done a wonderful job of managing this branch.

I saw that this has less than two stars. I am not sure how this can be…read more I just moved my accounts from Commerce to US Bank after being a customer of theirs for over 20 yrs. I have been more than satisfied with the level of service and competency. I love that they have a coin machine that deposits the $ into your acct. I love the different banking options that are available too!

I've been a long standing customer and have several accounts with this bank. Most of my account…read morerepresentatives go above and beyond. The bank manager at this branch, Paul, is very arrogant and rude. He cares nothing for customer service. I do not recommend.

I've had accounts here since 1997 when it was Community First Bank, watched it transition to…read moreProvidence & now just went through it transitioning to First Mid Bank & Trust this weekend. Trying to get my login set up on the mobile app was a bit of a nightmare, but the folks at tech support were great! Very patient. Very kind. (I did get a little hot under the collar, but both people I interacted with were incredibly gracious.) I'm looking forward to continuation of the great experiences I've had for the last 24 years.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois and Missouri. For additional information and the complete list of hours at this location, visit our website. For all our holiday hours, visit our website.

predatory practices ... bank has automated everything except to let the customer know when fees are…read morebeing charged to account for the first time in 25 years!!!! 'm appalled!!!

From the owner: Associated Bank offers a full range of banking services, financial products, and services --…read moreChecking Accounts, Savings Accounts, Certificates of Deposits, Home Loans, CDs, and more. Bank of the Milwaukee Brewers | Bank of the Green Bay Packers Member FDIC. Equal Housing Lender

ATM's constantly have issues. Don't not put cash deposits into their machines. They don't service…read morethem and it takes a ridiculous amount of time for the issue to be resolved.

I was at the Fairview Heights IL location and I was at the ATM and the ATM ate my card. After the…read moreATM ate my card the screen suddenly said it was temporarily out of order. When I went in to inform someone I was forced out and told they do not service the ATM's and that I would have to call a 1-800 number to find out about my card. They were extremely rude and very unprofessional how they choose to handle the situation and I will not go back there. You have been warned.

This used to be the best back in the 90s, they are going back in time. I would not recommend this…read morecredit union to nobody. Absolutely nobody. I have been calling for over a to speak they keep telling me every supervisor 24 hours and still nothing.

I would not recommend this bank/credit union even to my worst enemy. They find ways to take your…read moremoney in small increments. For example, I have a few automatic transfers set up each week just in case I forget to transfer funds. Yet, these people continue to charge me $5 transfer fees. So, no sir, no ma'am, I don't recommend this bank/credit union to anyone.