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    First Commonwealth Bank

    3.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - First Commonwealth Bank

    Personal banking

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    14 years ago

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    Citizens Bank

    Citizens Bank

    (3 reviews)

    The absolutely epitome of poor customer service. We've been customers since 2009 and one employee's…read moremisinformation that lead to a catastrophic chain of events caused us to make the decision to permanently close our account. Customer service line has greater than 30 min wait, zero consistently with answers. They referred us to the local branch where the branch manager displayed horrifying customer service skills. Eli could just answer one single question I had. Every answer was "I'm sorry I don't know". Citizens Bank in desperate need of Customer Service 101 classes. The appropriate answer at anytime would have been "I am so sorry, I don't have the answer but if you give me a few moments I'll find someone who can provide the answer". I could give Example after example from just one days' interactions , but I digress. I spoke with one person out of the 9 I dealt with in 24 hours who was deserving of the position she holds. And I'm sure she's the lowest paid. Just unbelievably horrific experience all-around. Shame on you citizens bank for tolerating this behavior.

    The employees at this bank are familiar with the workings of Penn State grad assistants' payroll,…read moreand what their perks are--they definitely helped me in that area, and with several non-student-related problems, like a threat against my debit card number and preparing me with currency and advice for a trip abroad. I'm glad I stayed with Citizens after moving here because of this branch!

    First Commonwealth Bank - banks - Updated May 2026

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