We had a wonderful experience at Hendrick Honda of Hickory. Vince and Art helped my daughter…read morepurchase her car and made the entire process easy, transparent, and stress-free. Both were patient, knowledgeable, and genuinely cared about making sure she felt comfortable and confident with her decision. As a parent, I really appreciated how supportive and respectful they were...no pressure, just great service. Highly recommend this dealership, and definitely ask for Vince and Art if you're looking for a smooth car-buying experience.

I haven't been to a dealership in so many years I can't remember the last time but today I know…read morewhy! Took our Honda CR-V in for a recall on the passenger side air bag inflator. While they had it they did a multipoint inspection on it and Surprise, Surprise, Surprise as Gomer Pyle would say, found multiple things "wrong" with it to the tune of $922 in parts and labor including telling us the transmission fluid was brown and needed servicing. My wife said "Really? My husband just serviced the transmission less than a month ago" and at that point the service advisor started back peddling saying maybe it just looked that way because of the lighting! LMFAO!! I knew it was coming, as soon as we turned them down for the repairs, the high-pressure sales pitch started. Nothing will turn me off faster or lose my business quicker than someone pressuring me to buy something once I have already told them NO! Besides everything on the list IF it needed to be done I or my mechanic could have done it for a fraction of the price that Hendrick Honda wanted to charge to do it. Plus now we are getting letters in the mail at least once a week reminding us that "we need to schedule an appointment for our urgently needed repairs" I wonder how long we are going to continue to get these letters before they finally realize that we are not bringing the car back there ever again for any reason! I pulled the transmission dipstick after we got home and that was the reddest "brown" transmission fluid I have ever seen!! These dealerships will flat out lie to your face to try and make a buck. I may have been born at night, but not last night! Two stars only because the service advisor did reset our radio theft security code and set the time without charging us which shocked the hell out of me!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

I've had a vehicle from this dealer for over a year. I was very pleased with the transaction, the…read moreprice, the service, and how easy the dealer was in helping me find the right vehicle. He has an assortment of vehicles, and I've had great success with mine.

Gets 1 star because there's no option for zero stars. Traveled 4.5 hours based on the word of the…read moreowner that the vehicle we were interested in was in good shape. Truck had obvious water damage to interior, transmission is going out, engine skips. Proof you can't take a man at his word anymore. Would never buy here. Ever.

Had a scheduled appointment with Mich's Foreign Car Service Shop for my 2nd time getting service…read moreand the shop manager always impresses me with his kindness and knowledge. His customer service is beyond AMAZING and he how he shows up for his customers every single time! When I was there Thursday morning to get my yearly inspection done for 2026 and i had he gentleman top off my fluids in my vehicle. Not time yet for oil and filter change, so we checked just about everything else!

THEY ARE GREAT AT PUTTING LIPSTICK ON A PIG! THEN THEY GET TO CHARGE YOU AGAIN WHEN YOU BRING THE…read moreCAR TO THEIR SHOP FOR REPAIRS WHEN IT BREAKS DOWN. I truley believe Michs buys vehicles that have alot of issues, they put some "lipstick" on it and then they sell it. Shortly after you buy it, everything starts going wrong. They do offer a warranty. However, it typically does not cover whatever your vehicles issues are. At this point my best option is to park the POS and pay down on it until I can trade it. I will never deal with Michs again. Our 2019 740i has had over $13k in repairs since it was bought 6 months ago. That is not an exaggeration. If you buy a car from them, I would suggest at minimum looking at the CARFAX, and then take it to a trusted mechanic and have them go over it, before you buy (something my dumbass didnt do). Michs has a great setup, they make money from selling you a car, then make even more money from fixing it! Hell of a business model. Time to call the BBB.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

Experiences: 5 Stars for Sales, 1 Star for Finance**…read more If you are going to buy a vehicle at Randy Marion Subaru, you need to do two things: Ask specifically for Josh Toler in sales, and brace yourself for Keeley Murphy in the finance office. I recently purchased a 2026 Subaru WRX Premium for my son. My experience with my sales consultant, Josh Toler, was an absolute 10/10. I am a very detail-oriented buyer; I calculate my own taxes and fees down to the penny and negotiate strictly on the Out-The-Door price. Josh was incredible. He didn't play the typical dealership games, he didn't try to hide numbers, and he was completely transparent. He even communicated with me on his actual day off to ensure my exact target price was approved and ready for a 5:00 PM closing. He is honest, straightforward, and earned every bit of a 5-star rating. Unfortunately, the Finance Manager, Keeley Murphy, completely ruined the vibe of what should have been a celebratory milestone. We went into the back office with our agreed-upon numbers and our down payment ready. The second we politely but firmly declined his pitch for extended warranties and protection packages, his entire demeanor flipped. The friendliness instantly vanished, and he became completely dismissive and cold. It was a very obvious *"let's just get this over with"* attitude, treating us like a chore he had to rush through simply because we weren't buying his high-margin extras. He then tried to stall the delivery by claiming we didn't have the "proper" insurance binder required to release the car. We didn't let that stop us--we simply went online and generated the exact required insurance documents right then and there. Yet, even after handing him exactly what he asked for to finalize the deal, his attitude remained completely checked-out and transactional. It is incredibly disappointing that after such a smooth, honest negotiation with Josh, the final step of the process was handled by someone who clearly stops caring about the customer experience the second they realize they aren't making a back-end commission. **The Verdict:** Go see Josh Toler. He will treat you with respect, work hard for you, and shoot you straight. But when it is time to sign the paperwork, be prepared to hold your ground, double-check your math, and don't let Keeley Murphy's dismissive attitude ruin the excitement of your new car.

I have several Subarus and Randy Marion Subaru in Mooresville is hands down the best dealership…read more Frank in the sales department took care of everything for me. He found the vehicle I wanted, was knowledgeable about the vehicle and made the purchase process painless. I would highly recommend Frank to anyone looking for a new vehicle.

I want to thank CAD for a smooth, honest, and great experience I had dealing with Chris to buy my…read more2011 Rolls-Royce Ghost. I had to fly in to North Carolina from Florida to pick it up and I was very pleased to see that Chris was totally honest with me over the phone about the car. Paper work was all ready for me to sign and the staff there was very friendly, informative and made me feel comfortable with my purchase. They even provided a full tank of gas, which many dealers do not. Customer service was A-1. I recommend this dealer to everyone looking for a hot car in great shape. I had a very pleasing experience and you will too! Thank you Chris! ... JCGJR, Deltona, Florida.

We went in to buy a newer Cadillac which I found and purchased (no haggle at all) . Juat make sure…read moreyou know what you want before you go because you get a 15 min ride around the block for test drive and that's it. I asked several times to make sure my tag was transferred and insurance was on my car before leaving and neither was done. I had to add the insurance myself next day and wait for the new tag to go transfer the tag myself. Jason was the salesperson which I liked and was super helpful setting things up on the car.