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    First Citizens Bank

    4.0 (1 review)
    Closed Closed
    Updated 3 months ago

    Services - First Citizens Bank

    Personal banking

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    4 years ago

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    Wells Fargo Bank

    Wells Fargo Bank

    (1 review)

    I recently went to this location to cash a check my dad wrote to me directly. He wanted to get…read morecash out, but is disabled and not able to get out and go to the bank in person, especially in the rain. I didn't recognize the 2 men in there, even though I go there frequently. I put the check and my valid drivers license in the drawer and he took it and disappeared for maybe 5 minutes. He comes back asking for another type of identification. I take my credit card out and put it against the window so he can clearly see it. That should be acceptable. No. He requested me park and come inside. It's 40 degrees outside and pouring down rain, but okay. I handed him my credit card that I already showed him, but he wanted an additional form of ID. Why? This seemed bizarre to me. I gave him my Costco card which has my name and picture on it. No. That wasn't good enough. I expressed my frustration and explained why. The other man came up to the counter and asked "what my problem is". Just. No. They were both fairly large intimidating not-American looking men and I felt like they were trying to intimidate me. I just wanted them to cash the check and be done. I reluctantly gave them my check card, which is with another bank. They both disappeared to the back with the check, my license, 2 different cards and Costco card. It took them literally 10 minutes or more to return. What took them so long? I have no idea. This is not the usual way things go there. Usually it's fairly simple. I feel angry and intimidated and questioning their motives with this transaction. I'm wondering what happened to the other 3 people who work there. This is going to happen to someone else who may not be so intimidated and may cause an altercation. I wouldn't be surprised whatsoever. They don't belong in a bank type of business whatsoever.

    First National Bank

    First National Bank

    (2 reviews)

    This isn't my bank, but I stopped in here to complete a private car sale transaction since the…read moreother party banks here. The teller, who is a notary public, greeted them by name and walked us through the process of a title transfer. They notorized the title and sent us on our way with a warm smile. If we lived in Midway, I would definitely use this branch.

    I'm pretty sure I'm spelling her name wrong. Ms. Addy was…read moreextremely helpful and non judgmental. I had issue by prejudice at the Stratford location. See details at the Stratford review. I explained everything to Addy and she followed through with the exact training and knowledge she received from whomever trained her properly. She knows her job and was exceptional and kind. Anyone can cash a check but very few people can make a visit pleasant. The Stratford Review Absolutely horrible and unknowledgeable employees in the Drive-Thru. I was aware that there was a $10 fee to cash my paycheck from my employer at Hawks Florist, because I'm not a member.. that wasn't the issue we had. I have been cashing checks since February from the same employer. However the woman in the Drive-Thru all well knowing it was a business account, preceded to call my now disgruntled ex employer.. she then came back and said she couldn't cash it, it was over the maximum.. #1.. if you were trained properly you would have looked at the check and have made that decision when first receiving it. However the maximum for all first national Banks between Charlotte, Greensboro and Winston-Salem verified there is a $800 maximum. My check was $454. The woman then said 'do you not have a bank you can do this with"... I knew that she was being prejudiced after calling my previous employer and my previous employer trying to make my life a little more difficult. That the woman in the Drive-Thru made up a lie hoping that I would not follow through with verification. I ended up cashing out my check with the very friendly people at the Arcadia branch. I then called the Stratford branch manager and gave her all the information over the phone where she verified it was a business check. I explained to her that we told the woman in the Drive-Thru it is a business check and it was clearly stated on the check the name of the business. She also called the business to verify.. The branch manager Stacy Waldrup (SP) then place me on a hold for a brief moment. When she returned instead of apologizing for the lack of knowledge or prejudice that was bestowed upon me in the Drive-Thru from the drive-thru employee, she proceeded to do damage control and made an excuse that the woman in the Drive-Thru had no idea it was a business account...... The entire branch is not a great experience from the drive-thru all the way up to the branch manager. I will definitely be placing this review on Yelp as well and letting everyone else know not to come to this branch.. the two stars precedes itself very well.

    First Citizens Bank - banks - Updated May 2026

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