Prestige Travel is a St Helens based min bus firm We used…read morethem for our holiday airport run this year and they were very professional we were given a quote of 10 per head return which is an amazing price!! They shown up on time and helped us load the baggage into the uhaul, even let us bring my sons cars seat and kept it in the uhaul for us he shown us where our check in desk was at the airport because we wasnt sure when we were coming home he was stood the in the airport with our family name on a piece of card to we could clearly see him

Thomsons is located right in the heart of the town centre. It is probably the most popular of all…read morethe travel agents in town - eve if not necessarily the best. I have booked holidays at this shop in the past and the service was excellent. The staff were really helpful in helping to complete the transaction of a holiday we had seen outside in the window - even when that holiday had gone they were able to offer a virtually identical holiday package and reduce the price to meet the price of the one we had originally seen. Inside, the layout is as follows, towards the back of the shop there is a little exchange counter. I have found that there exchange rates are not very competitive so usually decide to go to the post office where there is no commission charged for changing your money over. One time, I was left with a sour taste in the mouth after one of the supervisors came over after we had said we didnt want to book their travel insurance along with the holiday because we already had our own. The woman tried the hard-sell tactic and quite condescending in how she spoke to me.

I went on a day trip to Bury Market today with my mother yesterday 19/03/25. We were picked up at…read more10 am at Warrington Central Station, taken to Ashton to meet the coach and then off we went to Bury. All good, a lovely day....... until home time. Back on the coach at 16.15, great, until what should have probably taken an hour became a 3 hour journey going round in circles. From Bury, we bypassed Warrington, dropped off passengers in Ashton, then onto Newton le Willows, Haycock, Newton le Willows again, St. Helens, Finger Post, Sutton, Peasley Cross, St Helens bus station, then Whiston, Thatto Heath, then onto Prescott!! In fact I'm pretty sure we saw St Helens 4 times! I've been on many day trips and I know that sometimes they have to 'go round the houses' and that's the way it is, but this was ridiculous, made more so by the fact then when we eventually got back to Warrington, the driver, Joe, had to drive back to the base in St Helens!!! How this can be financially viable for the company is beyond me. This is the 2nd time this has happened to us on a Bury Market day trip, with the same driver. Don't think we'll be booking another. We could have travelled to Majorca in less time.

'If you do not have anything good to stay, do not say anything at all.' This is something I try…read morevery hard to adhere to, especially knowing that once something is posted on the web, it stays there forever. However, in this case ............. I would have given no stars for this review if possible as that is my current opinion of David Ogden Holidays, St Helens. Despite my family having happily used this coach company for over twenty years, you would think you would receive a response to a complaint made in writing to them twice; the first complaint was emailed whilst on the actual holiday at the beginning of September, which was then followed up via letter sent by Royal Mail Guaranteed Delivery on return to the UK. I have today, following the advice on the David Ogden Holidays website, contacted the Alternative Dispute Resolution scheme at the Confederation of Passenger Transport, Fifth Floor South, Chancery House, 53-64 Chancery Lane, London. WC2A 1QS to assist with the complaint. Time will tell if this is even a valid option for pursuing a complaint with David Ogden Holidays. If not, the next action will be to register a dispute with ABTA Complaints who you may register a dispute with if their member is in breach of their Code Of Conduct, which currently David Ogden Holidays are as they have failed to respond to a complaint within 28 days. The ABTA Code of Conduct for customers includes (taken from https://www.abta.com/about-us/code-of-conduct) : "What the Code of Conduct means for you When you plan to book a holiday, look for the logo, because booking with an ABTA Member is the only way to get the protection of the ABTA Code. It covers your holiday from start to finish. From the information before you book, through the booking process, to helping you if you have a complaint. The Code means that, among many other things, you can expect to receive: Accurate information so you can make an informed choice Advice or assistance on everything you need including passports, visas, and country requirements An offer of a suitable alternative if there is an issue that will seriously impair your holiday plans, like building works A refund of your holiday cost if there's a significant flight delay and you don't want to travel A response to any complaint you might have within 28 days Resolution of your dispute as quickly as possible and, if it can't be resolved amicably, the guaranteed option of arbitration to find a settlement. The protection of the ABTA Code, and of our ADR schemes, apply if you booked in the UK." David Ogden Holidays ABTA Membership details are: David Ogden Travel St. Helens TYPE: Trading name ABTA NUMBER: P7270 ADDRESS: Baxter Lane, Sutton, United Kingdom, St. Helens, WA9 3DH T: 01744 606 176 I have also contacted the Coach Tourism Association, who David Ogden Holidays advertises it is a member of. The Coach Tourism Association advertise that 'Members are able to use the CTA logo on letterheads, in brochures and on websites, which is a huge endorsement of any business and a key to building trust with customers' to see if they can assist with the complaint as completely ignoring a customer who has used David Ogden Holidays for so long does not uphold the value of 'building trust with customers'. SO, THE MORAL OF MY REVIEW IS, 'LEARN FROM OTHER CUSTOMERS' APPALLING EXPERIENCES AND CONSIDER ANOTHER COACH COMPANY' such as Leger, Shearings, Memory Lane Travel etc. You pay a lot of money for a holiday and deserve to have the experience expected from the holiday brochure. David Ogden Holidays' Trading Charter advises: "9- OUR RESPONSIBILITY TO YOU We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you." Such a pity, that in my case, no-one from David Ogden Holidays could 'assist' me whilst on holiday or upon my return.

Fantastic, couldnt fault, also got a lovley villa of there sister company http://www.justflorida.comread more