LET THE BUYER BEWARE! Evaluate and be guided by our horrible experience with this company. I have never been compelled to write an on-line review for any company, favorably, negatively or otherwise. I am shocked by their business practices and their despicable behavior and abuse. This nightmare is only compounded by their terrible service and arrogance. We dealt with this company simply because they are local, not knowing anything about their reputation. Woe to us! We sought to purchase a hospital chair, not because its some luxury piece of furniture that we just couldn't wait to buy and sit in. We needed to buy it in order to bring some comfort and security to a very ill family member. The salesperson exhibited compassion and understanding, that is until she made the sale. "Well, Bless Your Heart" was the attitude afterwards. We purchased a good product: Goldentech medical / home health chair, MaxiComfort series, Cloud modelPR510-SME. The sale price, clearly marked on the product on the sale's floor was $1,450.00. The chair was delivered and simply left in the driveway. The deliverymen refused to bring it into the house, despite being offered two options: the front door or rear door. Delivery was included in the price --- who knew that it was delivery to the driveway! My wife and I carried the chair into the house. When the deliverymen fled I got the chance to look at the receipt. Imagine my shock when the price charged WAS NOT THE $1,450.00 ADVERTISED ON THE PRICE TAG, BUT $200.00 MORE --- FIRST CHOICE MEDICAL IMPROPERLY CHARGED $1,650.00! My initial thought was that this was a mistake and so I called the salesperson. Mistakes happen. But not here! After being told that she had incorrectly charged our account in the amount of $200.00, the person actually said: "Oh, I don't know how that sticker got on that chair! You got a deal, 'cus that chair goes for $1,750.00 and I took $100.00 off!" Really? I'm caring for my terminally-ill, terribly sick father-in-law and you're going to heap this load of unnecessary grief upon me? Shame on you! This despicable person boldly and arrogantly offered a suggestion: IF I BRING THE CHAIR BACK TO THE STORE THEY WILL ONLY CHARGE A RESTOCKING FEE OF 20%! Imagine that --- I get to haul back their chair and they will charge me $330 for that privilege! Shame of you once again!
What about simply charging me the correct sale price that they displayed on their merchandise, I asked? Nope! "You got a great deal! Check on-line," she said! And so I did:
1.You can buy this hospital chair all day and every day for the List Price of $1,525.00, Free shipping & tax-free;
2. On-Sale this product is readily available on-line for $1,270.00, Free shipping & tax-free.
Now, the skeptic might insist that a far price comparison should compare "apples to apples" and only quote brick-n-mortar stores. I will, as follows:
1. Nearby, in Charlotte, this exact model is available for $934.00, plus an up-charge of $125.00 for nanotex fabric ($1,059.00 total!) First Choice is charging a premium of $600.00 (Only $400.00, if they had honored the advertised price on their own sales tag!)
2. Also in town, this exact product can be had for $1,200.00!
If you want to buy, what seems to be a quality hospital / home health care chair for your love-one --- go to the manufacturer's website (Goldentech.com) and search for local, reputable and honorable dealers. Make some calls and shop around.
You decide!
Scot read more