I've been a patient at First Care for several years. I've had varied levels of good and bad experiences during my time as a patient. I think one of the most frustrating situations was when I tried to talked to the receptionist and tried to explain a situation that was new to me (and quite obviously new to her) and she hung up on me not only once, but TWICE, and would not answer the phone after that, when I needed help from their nursing dept. badly. Since then, I had one of the best experiences as a patient I think I've ever had. Her name is Roxanne, and (I think) she is a nurse practitioner there. ( Just aside, Dr. Fuhrman is a great guy, and has been kind enough to work with me and my disorder for which it's difficult to find a provider who will support my medication needs, but he still seems to have some doubts about my condition that I've been diagnosed with for 33 years.) Now back to Roxanne. Today I had to do a walk-in appointment. Yeah, I had to wait for a while b/c people do have appointments and as it should be, the people with scheduled appointments should come first. But Roxanne came in and listened to my situation, and was amazing at helping me figure out a plan that would help me and my employer meet my medical needs (without making me look like a hypochondriac, or like someone physically incapable of keeping my job of 18 years)! This woman is amazing. She is willing to do whatever it takes to support the people on her (most probably) immense caseload. She makes me feel comfortable and has established a therapeutic rapport that allows me to communicate my needs effectively, rather than just coming in with an illness I've tried to "ignore" in the past. If you go to First Care, look up Roxanne. Just don't do it too often, b/c she will become so popular that some other place far away will hire her that will pay her much more - a place where travel time and mileage $ would put a hurt on my budget (and maybe yours). read more
