I called this place and scheduled an appointment because one of my crowns broke and I wanted that to be taken care of as soon as possible. I was told that on the first appointment, they were only going to do x-rays but no dental work. I was disappointed but thought if that's how their system worked, then I just had to be patient and maybe the x-rays would show the urgency of my case and I would get to schedule an appointment for dental work soon after that. The day before my appointment, they called to cancel it, which was very frustrating. I tried to reschedule and the soonest they would have me was more than a month later. I didn't think my case could wait but I had no choice so I said ok to the time they suggested. Three weeks before the new appointment time, my crown which was barely holding together came off completely, leaving sharp edges and very uncomfortable feel and taste. The next day, I went to First Care around noon and asked when was the soonest I could have a dental appointment because my crown broke. Instead of looking through their calendar and finding a close appointment date for me, they told me the dentist was on lunch break and I should come back there at 1:00 and that the dentist would see me then but because there's no pre-scheduled appointment they would probably not do work on my tooth that day. I came back at 12:50 and sat there and waited and waited and waited. I informed them I had to leave at 2:15 to pick my child from preschool, and then waited and waited and waited some more. I had brought my crown in a jar and hoped they would just temporarily stick it back in and I would come on a later date for major work. At 2:15, I was still not called in and I was feeling mad over the time wasted. I went to talk to the receptionist about how long I had been waiting and how I needed to go get my child but still how I still needed to be seen today. At that moment, the nurse finally came out to tell me they could finally see me. I said I had to go get my child from preschool and asked if someone could just put my fallen crown back in because I had to leave. She said no. I asked if I could go pick my child quickly and come back, but she insisted I couldn't bring my child there with me unless I had someone else to sit in the waiting room with my child because they wouldn't allow them with me in the exam room. Now please note that I have been to numerous dental appointments with my child in other clinics where my child came with me and sat on a chair and watched videos while I got examined with no issues at all. I told her I would sign anything to take full responsibility of my child being with me and release them from any liability but she wouldn't budge. Having lived in Hays for only 2 months, I didn't know anyone to ask them to come watch my child in a different room while I got my dental work done. They were so stubborn, and unapologetic and I felt so frustrated and angry. They didn't have to tell me to come at 1:00 and then waste an hour and a half of my time over an issue that may have not even got that bad if they didn't cancel my appointment a few weeks earlier, to begin with. I hate this place and I am at a point where if all of my teeth were to fall out tonight and I was to live on jars of mashed baby food for the rest of my life and they were the only clinic left on Earth, I wouldn't go there. read more
