Opened up a brand new bank account with this branch at First Bank after having a great experience with Josh Adams for our home mortgage. Thats as far as it goes. When sitting down with Donna to open a new account I was not informed the cost of checks associated with the new account. I made some initial deposits that had two week hold times and chose the dont draft over box. BEWARE to New Account Holders: they will charge for checks, tag you with a NSF fee if the funds aren't available, and will not contact you in regards to the error. They also did this to my daughter. However she made her first deposit a couple weeks later from her first job here in Paris. She was excited to finally get money into her account that started off with over $50 in negative charges from checks causing a $35 NSF fee. The account manager and bank manager would not waive the NSF fee which signifies a high level of greed and my daughter having a life education of what it means to have poor customer service. Small note: my daughter gave her information to Alex whom is very nice which allowed me to speak on her behalf. (When transfered 30 feet away to Donna) I was informed that I no longer was able to talk on behalf my daughters account... so I had to "put her and I on speaker". Classic avoidance issue. read more

When my dad and I went to set up our bank accounts we requested that if we had insufficient funds our cards would get declined, so we wouldn't have a $35 overdraft fee. We were both charged for checks and got an overdraft fee. When he went to the bank and explained what happened they too away his overdraft fee. They would not do the same for me even though we were on the same situation. I hate to post this because the people up there are very nice and helpful. read more