I applied for a loan for a property in Oklahoma (I live in Texas). The loan was for 60K on a…read moreproperty valued at 160K. We Told them that we wanted to close before the end of the year and were assured that it would not be a problem. Mid December when I called to check on the loan we were told that the first week of January they would have the appraisal done. Today 1/10/22 we got a call from our realtor, who had gotten a call from the buyers realtor after Guild Mortgage contacted them and said they were not approving the loan. because part of the structure is a trailer and the original house is older than 1985 Guess. I'll just have to pull more out of my savings and pay cash for the house in Oklahoma.

David was very helpful when you could actually talk to him. He was either busy or gone from the…read moreoffice. On the other hand, his assistant Brooke seemed to be very unorganized. She would wait until the last minute to tell us what documents we needed. She also locked our interest rate without our permission which changed our deadline to close. She said that because the deadline was past, she had to take back our 900.00 credit. Also, I specifically instructed her to call my wife for anything she needed because I had clients and did not have time to answer the phone. She constantly called me anyway. She was rude at times on the phone to my wife and got very defensive when she was asked questions about certain things that were not finished so we could close. One day we called to talk to David or brook to check on our insurance for the house and the woman in the lobby answered the phone. She proceeded to call our insurance company and pick our insurance for us without our permission. While David was helpful when available, his staff was not and I would not recommend this company to ANYONE. They called my job multiple times to verify my employment. My employer was very unhappy about this. They did this by email and phone. He also had to fill out paperwork three different times. We received a phone call the day before we closed at 5:00 pm saying we needed a cashiers check and not a personal check. The only reason I was able to do this was because I was right next to a branch that could do that for me. We closed the next morning at 10. Too many deadlines without enough notice. Also David ask us to remove this review that he will pay our home inspection since he was loosing too much money. We just don't want others people to have the same bad experience we did.

Thank you Brett Baldwin and your astounding team of Professionals at Gateway Mortgage…read more I must admit that I was initially overwhelmed and dreaded the thought of having to once again go through the mortgage loan process, but this time it was different. While the process itself is basically the same regardless of the organization chosen, it was the extra attention and patience that you all provided that made the difference. To my surprise, it turned out to be a seamless process and pleasant experience. Thank you guys for an excellent job!

I've had the pleasure of doing business with Brett Baldwin and his team for many years. The…read morecommunication and attention to detail that Brett offers is top notch. He has always given me and my clients amazing service. Highly recommend Brett Baldwin and his team for your mortgage needs! Eddie Landry with Keller Williams

We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

AmeriState Bank has been a fantastic place to bank and work for years. It is a community bank- the…read moreemployees as well as the owners know your name and are glad to help. AmeriState has also been a HUGE community supporter investing in local schools, students, and civic organizations. They have helped build the community around them, and they do business with people who do business with them, which is a big deal to me. One of the earliest slogans they had was "the bank that friends built," and that is still true today. They are a solid financial institution and strong community supporter, and I am proud to have them as my bank.

Loan officers never available and I always get the run around if you are not rich don't expect to…read moreget a big loan ever if you have been wiyh thim 7 years

Michelle Castle has spent many years in lending, and is very knowledgable. She is always striving…read moreto find various loan programs to better fit the needs of her clients. She never stops learning and striving to better herself in lending, and as a person. As a real estate agent, I have witnessed Michelle giving of herself to better the lives of others, almost like a life-coach! At Guild Mortgage, she has assembled a great team, and there really is no one better to trust with your loan needs.

I can't think of anything to complain about, I worked with 3 other companies prior and they did NOT…read moremeet my expectation so I dropped them, But This company operates on a whole different level of Class and customer satisfaction. YOu might Call a company and find just one person to be good and the rest are NOT, BUT NOT this company, I worked with 4 different people from this company and they all doing excellent communication. Whoever creates the system for this company has to take the next step and teach all other mortgage companies to do what they do. THank you all for helping me and my Family. I'm a customer for Life.

Shelly Wisdom is my go to mortgage person for all my home buyers. I have closed many deals with…read moreher. Having the right lender matters a lot. As a Realtor I recommend Shelly to all of my clients. I know she will treat them with the upmost respect and professionalism. She has many programs available to help in any situation. She always closes on time and keeps me updated on the transaction through the entire process. Everyone in my office also highly recommends her.