I would give less than one star if I could. This company charged us over $1200 in closing to review and record title, yet couldn't do the one thing they are being paid to do - follow the contract! They left our home warranty off closing docs (a highly egregious error) and did not include it in our closing sales docs or want to acknowledge they even made a mistake. They then unilaterally withheld it from our proceeds, without any signed documentation from us.
When owners and buyers pay a title company to do one specific thing - ensure all parties get what is noted in the contract, it's expected that they do their job and yet this company failed to do the one thing they are hired to do - be the neutral 3rd party who reviews and follows our contact and all agreed on terms. It was all a rush job and one we have no fault in!
Our realtor was the one who pointed out their mistake. And when we mentioned the error - they professed there wasn't any error and they did not include the warranty because they didn't get an invoice from our realtor...essentially throwing him under the bus! They then proceeded to ensue that we would have to pay the $500 warranty because it was in our contract. Yet - they didn't include it in our closing docs simply because (according to them) they didn't get an invoice. I said you do NOT need an invoice to include all the contractual agreement warrants- as THAT is typically the job of a title company and what we are paying for!
There was a lot of highly u professional back and forth through email with the manager and escrow assistant (who were both contradicting each other and obviously not all on the same page). I included a few emails on this review, that were exchanged with the manager - which contradict how any title company should do business! We were never arguing about the warranty being included - if it's in the contract, that should be what's warranted on the closing docs! It is not dependent on an invoice received after our closing docs are signed around!
What burns us the most is that not once did they acknowledge their error and offer to rectify to make up for their error or even call us to smooth things over. They obviously do not care about clients.
We are speaking to our lawyers about it all, as we do NOT feel $1200 is warranted if a company can't even do a simple thing like ensure everything contractual is noted from Closing papers. Honestly, just a simple acknowledgment and offer to reimburse funds paid (consumer laws dictate that we should get what we pay for) would have been proper business etiquette, but this company had no respect for us clients - wether it's owners, buyers or realtors - and it shows!
I would NOT recommend doing business with such a shady and unprofessional company! We will Never again sign with First American! read more